91511 reviews from hotels in Genteng with aggregated rating of 8.3/10.
Review from various users that have stayed in Genteng will help you to choose the perfext hotel easily!
Rismanthy B. A.
Surabaya Suites Hotel
22 Jan 2020
This is one of my favorite hotels in Surabaya, will stay here again :)
This is a private profile
Garden Palace Hotel Surabaya
6 Feb 2020
I booked for 2 room 2 night the 1 bedroom apartment since it has living room and pantry, and on the official web site said all rooms has city and Suramadu bridge view but when I reconfirmed H-7 the reception desk informed that the room has no view or just wall. I asked for up grade room with view to the DM via message, they just offered me Royale club room without pantry and living room which is I need for my imlek to welcome family for visit. On the day The FO service terrible and I already reminder the Duty manager via WhatsApp to prepare the room since 11:00 am message sent but the room wasn't available till my arrival at 3pm which made me angrier when the DM in charge response defensive and gave me a nasty answer for blaming the guest. And then Mr. Nasir show up and willingly to help to up grade to Royale suite and while waiting the room ready, he was showing me the apartment unit that without view or the one without pantry which is They should have the details on the web description!!. The buffet and taste like a 2 star quality. This is an old neglected 4 star hotel. Wish they can improve the service from the FO till the Restaurant staff for a change along with the rejuvenation for the "old lady" such as the carpet, environmental, and the building premise.
Ayu S. W. W.
CROWN PRINCE Surabaya City Center
26 Jan 2020
clean and comfy room, beautiful swimming pool, good location, and delicious food. thank you ! ❤️
sumber a. u.
Swiss-Belinn Tunjungan Surabaya
10 Feb 2020
I was staying for business trip, nice and cozy, just across of Tunjungan Plaza. be back again next time