Villa Mentari

The first time came, the room was dirty and cleaned, in the closet there was still a pile of clothes, the towels were smelly, in the bathroom there were still many small black animals, the toilet was still black, the fan was dirty. this is a sign that the villa does not clean the room before guests arrive. We decided to go and ask the villa to clean our room again, clean the dirty bathroom and clean the many dusty fans, but the villa's answer was 'we have a lot of work and no one else'. Wow that answer made us very disappointed with the sun's villa service, even though we came all the way from Palembang, and paid rent for a room that was not cheap but the service was zero. In traveloka, villa guests get free breakfast facilities, but when asked when the morning cook is going home so that all visitors to the villa do not get breakfast and there is no compensation whatsoever. Please ask the villa to provide updated conditions to Traveloka so that no party is deceived again by the facility that is said to be available but in fact does not exist. in terms of view, this villa is indeed good, but it would be better if the service to its guests is directly proportional to the existing view. Update, the second day at the villa has breakfast, but there is no wifi as stated in the villa facilities.

The villa was scary, we stayed there were no other guests just us, but none of the lights were on, only our room lights were on, the hallway lights leading to the room were all dead, as a result we lgsg out of this villa and decided to pull out again, so I feel like in a ghost movie, I swear I regret booking a room like this ... Throw money away, just take alms

We rent the most expensive villa but it doesn't fit in the photo. The location is different from the one in the picture. Though the most expensive villa. There is no security. Front view of the wall, back of the cliff. Like an old house that isn't inhabited. The TV is dead. There is no refrigerator. The sink faucet is broken. Dirty bathroom both floor and ceiling. The villa floor is very dusty. No coffee or tea is provided. Want to order food at 7pm, you can't. Very disappointed with the price of 1.5 just not worth it. And feel cheated by the facilities and image ads.

Disappointed with the manager who had played with guests by giving rooms that were not in accordance with the order and displayed. After debating for more than 2 hours, just getting the right room. Guests are moved arbitrarily with the reason we ordered is appropriate even though it is far from what is shown in the application. Really broken holiday atmosphere.