The hotel staff is very poor in handling customers' needs. Also, they do not respect your privacy at all. Finally do read the agreement well before signing your initials because apparently they charge for staining the towel and bed sheets. The bedsheets were already stained even before we entered. I didn't care much because it's a one night stay and it's near your leg area. At the time of check out they just brought the bedsheet down and made us pay for it. How embarrassing is it that someone just brought down your bedsheet in a very prestigious hotel lobby. The staff lied saying it's a fresh stain. It's a very disappointing stay. I don't mind paying, in fact I did pay for the stained towel which I think is a ridiculous policy to have. But tricking your customer to pay for the sheets they didn't stain, is totally unacceptable.