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Waldorf Astoria Riviera Maya
Hotels
9.2
/10
Exceptional
111 reviews
What Guests Say About Their Stay
Asila
10.0
/ 10
Five star Hotel amazing stay and the staff went above and beyond to make comfortable. They even did a surprise for our son‘s birthday will definitely come back. Only downside was the seaweed we couldn’t go into the ocean.
stefanie
10.0
/ 10
The hotel is gorgeous. The staff and service was impeccable. The food was delicious.
I would give 10 stars if possible.
Demira
10.0
/ 10
The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days).
Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :)
The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible.
Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always.
We appreciate you making our stay so enjoyable. Thank you!
In the Area
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Carr Federal Libre 307 Cancun-Tulum, Benito Juárez, Estado de Quintana Roo, Mexico, 77580
Main Facilities
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AC
Swimming Pool
24-Hour Front Desk
Parking
Read More
Available Room Types in Waldorf Astoria Riviera Maya
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What's around Waldorf Astoria Riviera Maya
Carr Federal Libre 307 Cancun-Tulum, Benito Juárez, Estado de Quintana Roo, Mexico, 77580
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Location
Waldorf Astoria Riviera Maya is located in area / city Benito Juárez.
About Waldorf Astoria Riviera Maya
Waldorf Astoria Riviera Maya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Enjoy luxurious treats and incomparable experience by staying at Waldorf Astoria Riviera Maya.
All facilities in Waldorf Astoria Riviera Maya
Others
Things to Do
- Fitness center
- Health club
- Outdoor pool
General
- AC
- Swimming pool
Accessibilty
- Accessibility equipment
- Accessible parking
Public Facilities
- Parking
- Room service
In-room Facilities
- Hairdryer
- TV
Kids and Pets
- Babysitting with surcharge
Transportation
- Valet parking
Hotel Services
- 24-hour Receptionist
Accommodation Policy & General Information in Waldorf Astoria Riviera Maya
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Our luxury resort offers many activities for every member of the family. Learn more about our kid-friendly activities at our adjacent Hilton Cancun own kids club.We are Pet Friendly.There is a mandatory fee of $150 USD per stay plus $50 USD per day per pet
General Information
Popular Facilities | AC, Swimming Pool, 24-Hour Front Desk, Parking |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Available rooms at Waldorf Astoria Riviera Maya | 173 |
Number of floors in Waldorf Astoria Riviera Maya | 5 |
Another facilities in Waldorf Astoria Riviera Maya | Fitness center, Health club, Outdoor pool, Swimming pool, Accessibility equipment |
Frequently asked question in Waldorf Astoria Riviera Maya
What are available facilities at Waldorf Astoria Riviera Maya?
There are top facilites at Waldorf Astoria Riviera Maya such as AC, Swimming Pool, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Waldorf Astoria Riviera Maya?
The standard check-in time at Waldorf Astoria Riviera Maya is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Waldorf Astoria Riviera Maya?
Waldorf Astoria Riviera Maya is a 5.0-star hotel.
How many floors does Waldorf Astoria Riviera Maya have?
Waldorf Astoria Riviera Maya has 5 floors.
How many rooms are available at Waldorf Astoria Riviera Maya?
Waldorf Astoria Riviera Maya has 173 rooms in total.
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More Reviews from Other Guests in Waldorf Astoria Riviera Maya
Overall Ratings & Reviews Waldorf Astoria Riviera Maya
Other sources (111)
9.2
Exceptional
From 111 reviews
Cleanliness
9.6
Room Comfort
9.8
Service and Facilites
9.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Waldorf Astoria Riviera Maya
Number of reviews per page
20
40
Top reviews
CHRISTIAN
4.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Terrible hotel. Needs maintenance. Needs service needs people
Commeleana
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Everyone is so attentive to your needs. Employees go above and beyond
Bracha
Leisure with Friends
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
THE BEACH AND POOL AMMENITIES WERE REALLY DIRTY. BEACH WAS BROWN AND THE SMELL WAS TERRIBLE I COULD NOT ENJOY MY STAY
Ahmed
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Perfection
Asila
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Five star Hotel amazing stay and the staff went above and beyond to make comfortable. They even did a surprise for our son‘s birthday will definitely come back. Only downside was the seaweed we couldn’t go into the ocean.
stefanie
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The hotel is gorgeous. The staff and service was impeccable. The food was delicious.
I would give 10 stars if possible.
Demira
Family
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days).
Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :)
The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible.
Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always.
We appreciate you making our stay so enjoyable. Thank you!
Read More
Amy
Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Everything was great, except there was no shade at the pool unless you rented a cabana for $200. There was a ton of weeds on the beach. Beautiful property.
David
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Property and staff are great but nothing around the hotel.
Christopher P
Leisure
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Can’t wait to go back
Jacqueline
Leisure Family
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Beautiful , luxurious property and amazing pools.
Dinners were great with live music every night. Would go back again!
Monique
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Transport must be set up days before or you may be late to event/excursion
George
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool.
It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed.
I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf.
The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it.
We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.
Read More
Jason
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Great spot
Priyanga
Leisure Family
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
It’s great for a short getaway
Gustavo
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
This was a great property staff was attentive resort was beautiful no complaint will defenitly return again
Edvina
Leisure Family
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
The Waldorf Astoria Cancun is hands down the best hotel in Cancun, perfect for anyone looking to relax and unwind. Just a quick 20-30 minute drive from the airport, the resort feels like a true escape—far from the crowds and noise. The atmosphere is serene, the amenities are top-notch, and the service is truly exceptional. I haven’t heard a single guest complain about anything!
A special shoutout to Francisco at J’AO for the amazing dining experience, Marcus for keeping our room immaculate every day, and Julio by the pool for his outstanding service. Whether you’re looking for luxury, comfort, or pure relaxation, this is the place to be. Can’t wait to return!
Read More
claudia
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Impeccable service.
Wonderful food
Beautiful private location
Nagi
10.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
Amazing
Carly
Business and Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Incredible staff!
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Waldorf Astoria Riviera Maya
Other sources (111)
9.2
Exceptional
From 111 reviews
Cleanliness
9.6
Room Comfort
9.8
Service and Facilites
9.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Waldorf Astoria Riviera Maya
Number of reviews per page
20
40
Top reviews
CHRISTIAN
4.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Terrible hotel. Needs maintenance. Needs service needs people
Commeleana
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Everyone is so attentive to your needs. Employees go above and beyond
Bracha
Leisure with Friends
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
THE BEACH AND POOL AMMENITIES WERE REALLY DIRTY. BEACH WAS BROWN AND THE SMELL WAS TERRIBLE I COULD NOT ENJOY MY STAY
Ahmed
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Perfection
Asila
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Five star Hotel amazing stay and the staff went above and beyond to make comfortable. They even did a surprise for our son‘s birthday will definitely come back. Only downside was the seaweed we couldn’t go into the ocean.
stefanie
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The hotel is gorgeous. The staff and service was impeccable. The food was delicious.
I would give 10 stars if possible.
Demira
Family
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days).
Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :)
The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible.
Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always.
We appreciate you making our stay so enjoyable. Thank you!
Read More
Amy
Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Everything was great, except there was no shade at the pool unless you rented a cabana for $200. There was a ton of weeds on the beach. Beautiful property.
David
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Property and staff are great but nothing around the hotel.
Christopher P
Leisure
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Can’t wait to go back
Jacqueline
Leisure Family
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Beautiful , luxurious property and amazing pools.
Dinners were great with live music every night. Would go back again!
Monique
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Transport must be set up days before or you may be late to event/excursion
George
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool.
It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed.
I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf.
The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it.
We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.
Read More
Jason
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Great spot
Priyanga
Leisure Family
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
It’s great for a short getaway
Gustavo
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
This was a great property staff was attentive resort was beautiful no complaint will defenitly return again
Edvina
Leisure Family
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
The Waldorf Astoria Cancun is hands down the best hotel in Cancun, perfect for anyone looking to relax and unwind. Just a quick 20-30 minute drive from the airport, the resort feels like a true escape—far from the crowds and noise. The atmosphere is serene, the amenities are top-notch, and the service is truly exceptional. I haven’t heard a single guest complain about anything!
A special shoutout to Francisco at J’AO for the amazing dining experience, Marcus for keeping our room immaculate every day, and Julio by the pool for his outstanding service. Whether you’re looking for luxury, comfort, or pure relaxation, this is the place to be. Can’t wait to return!
Read More
claudia
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Impeccable service.
Wonderful food
Beautiful private location
Nagi
10.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
Amazing
Carly
Business and Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Incredible staff!
Number of reviews per page
20
40