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San Agustin Urubamba & Spa
Hotels
7.6
/10
Pleasant
82 reviews
What Guests Say About Their Stay
Rchard
10.0
/ 10
Very pleasant experience. Hotel is fairly far from the town but it is a cheap (4 Soles) ride in by mototaxi.
Mireille
10.0
/ 10
This was the quietest place we stayed in for our entire trip. This place is classy but a little out of the way.
Faye
10.0
/ 10
Tania is amazing, she is very nice, warm, and helpful.
Thank you for all you help.
In the Area
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Av. Ferrocarril SN, Urubamba, Provincia de Urubamba, Cusco, Peru, 84
Main Facilities
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This accommodation offers:
Outdoor pool
Billiard
Laundry service
PARKING
Restaurant
Luggage storage
Garden
CHILDREN_GAMES
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Available Room Types in San Agustin Urubamba & Spa
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What's around San Agustin Urubamba & Spa
Av. Ferrocarril SN, Urubamba, Provincia de Urubamba, Cusco, Peru, 84
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Discover More About San Agustin Urubamba & Spa
Location
San Agustin Urubamba & Spa is located in area / city Urubamba.
About San Agustin Urubamba & Spa
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from San Agustin Urubamba & Spa exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at San Agustin Urubamba & Spa.
All facilities in San Agustin Urubamba & Spa
Others
Things to Do
- ROMANTIC_PACKAGE
- Beach umbrella
- Picnic area
- Garden
- Outdoor pool
- Spa
- Sauna
Hotel Services
- Laundry service
- Newspaper in lobby
- Tours
- Luggage storage
- Multilingual staff
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Restaurant
- SMOKE_FREE
- Safety deposit box
Business Facilities
- Meeting facilities
- MEETING_ROOM
- Business center
- Computer station
General
- Banquet
- PARKING
- Terrace
Food and Drinks
- Breakfast
- Snack bar
Family-friendly Facilities
- CHILDREN_GAMES
Connectivity
- Free WiFi
In-room Facilities
- TV
Sports and Recreations
- Billiard
Accommodation Policy & General Information in San Agustin Urubamba & Spa
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
12:00 - 00:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 12:00 - 00:00 - to 10:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at San Agustin Urubamba & Spa | 100 |
Another facilities in San Agustin Urubamba & Spa | ROMANTIC_PACKAGE, Beach umbrella, Picnic area, Garden, Outdoor pool |
Frequently asked question in San Agustin Urubamba & Spa
What is normal check-in & check-out time at San Agustin Urubamba & Spa?
The standard check-in time at San Agustin Urubamba & Spa is starting from 12:00 - 00:00 while the latest check-out time is at Before 10:00
Does San Agustin Urubamba & Spa provide breakfast?
Yes, San Agustin Urubamba & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of San Agustin Urubamba & Spa?
San Agustin Urubamba & Spa is a 4.0-star hotel.
How many rooms are available at San Agustin Urubamba & Spa?
San Agustin Urubamba & Spa has 100 rooms in total.
What do past guests say about San Agustin Urubamba & Spa?
San Agustin Urubamba & Spa is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in San Agustin Urubamba & Spa
Overall Ratings & Reviews San Agustin Urubamba & Spa
Other sources (82)
7.6
Pleasant
From 82 reviews
Cleanliness
8.4
Room Comfort
8.2
Location
7.6
Service and Facilites
7.6
Sort by
Most Relevant
Preferences
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Traveler Reviews San Agustin Urubamba & Spa
Number of reviews per page
20
40
Top reviews
patel
2.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
I’m not happy with staff service and behaviour. The location was good to stay but car parking issue and there was not any help in finding travel information and guideline
WenHui
Leisure Family
6.0
/10
Reviewed 167 week(s) ago
Expedia Group verified review
You pay what you get for i guess. I booked 2 rooms. One we found roaches, another, bathroom sink was clogged. But the whole resort is nice
Rchard
10.0
/10
Reviewed 171 week(s) ago
Expedia Group verified review
Very pleasant experience. Hotel is fairly far from the town but it is a cheap (4 Soles) ride in by mototaxi.
Mireille
10.0
/10
Reviewed 342 week(s) ago
Hotels.com verified review
This was the quietest place we stayed in for our entire trip. This place is classy but a little out of the way.
Pablo
Leisure with Friends
4.0
/10
Reviewed 361 week(s) ago
Expedia Group verified review
No good place for rest, 5.30 am Chain saw starts working at few feets from the hotel. Call recepcion , nothing happend, same chain saw.
Fire place is a scam.. they dont fire it , if they fire it they put light wood just up for 20 minutes.
The pictures at expedia are much much better than the real thing.
its a tourist trap!!
Faye
10.0
/10
Reviewed 386 week(s) ago
Expedia Group verified review
Tania is amazing, she is very nice, warm, and helpful.
Thank you for all you help.
andrea
10.0
/10
Reviewed 388 week(s) ago
Hotels.com verified review
Great Hotel and the staff very helpful. We traveled with kids and they enjoyed the gardens and pool
Verified traveler
6.0
/10
Reviewed 390 week(s) ago
Hotels.com verified review
Our room was nice, the grounds were beautiful, but it was further away from the city center than we thought. We were uncomfortable walking to other restaurants (streets aren't lit at night, at it was further than we'd prefer especially if we had any alcohol with dinner). Everyone in the restaurant was very kind. The front desk helped with contacting transportation for us. Although most online reviews stated that it was 20-30 soles to get to Ollantaytambo, we ended up paying more like 60-70. Lots of tour groups use this hotel, so be prepared for groups at dinner/breakfast and making noise early as they prepare to head out. Good water pressure in the bathrooms, and good housekeeping. We regularly saw staff members cleaning, but still managed to get sick (doctors said parasite infection that is common in the area). We ended up wishing that we'd either stayed closer to city center, or in Ollantaytambo closer to the station.
Read More
nancy
8.0
/10
Reviewed 393 week(s) ago
Hotels.com verified review
Hotel is nice enough and rooms are large with good shower and comfortable beds Front desk are not very friendly or helpful it other staff were nice and friendly. Noise outside the room is quite loud but would depend on other guests. Breakfast is fair. Dinner was good.
Elisa
8.0
/10
Reviewed 417 week(s) ago
Hotels.com verified review
The service was wondefull ...
Thomas J
10.0
/10
Reviewed 430 week(s) ago
Hotels.com verified review
Urubamba is in relatively poor shape but the hotel is an oasis in the city. We enjoyed the common areas and the breakfast!
Verified traveler
10.0
/10
Reviewed 450 week(s) ago
Hotels.com verified review
We had a good stay at the hotel. The people were very friendly and and the breakfast was excellent! My only problem with that the spa was open but it seemed like it hadn't been used for quite sometime. The cleaning of oour room needed improvement. They made the bed and changed the towels but no one swept the floor which was pretty dirty.
Read More
Robert
10.0
/10
Reviewed 468 week(s) ago
Hotels.com verified review
Very comfortable and had a nice time.
Jennifer
10.0
/10
Reviewed 469 week(s) ago
Hotels.com verified review
Stayed 2 nights. Clean hotel, nice size room, front desk helpful.Variety at breakfast set up beautifully. Peaceful with beautiful scenery. I would stay here again.
Verified traveler
6.0
/10
Reviewed 492 week(s) ago
Hotels.com verified review
We stayed here for 3 nights while volunteering in Urubamba. It's a nice, easy location right off the main road. We really struggled to communicate with the front desk staff at times and wish the bar was a bit nicer and wish they had the fireplace going as it was chilly out. Place felt a bit cold and empty. The breakfast was quite decent.
Read More
Jessica M.
2.0
/10
Reviewed 547 week(s) ago
Expedia Group verified review
It was by far the worst hotel I stayed in while in Peru.It was in the middle of no where, the train station was practically an hour away and staff was rude.
Chris
8.0
/10
Reviewed 576 week(s) ago
Hotels.com verified review
As a first time visitor to the Sacred Valley we thought a hotel in Urubamba would be a good launching point to visit Olly, Pisac, the salt mines and Moray. While the town of Urubamba feels desolate, it is in fact a very central location. And the hotel is comfortable ... but the hotel staff was excellent, especially the front desk and the porters. If I returned to Urubamba, I would stay here again.
Read More
david
10.0
/10
Reviewed 583 week(s) ago
Hotels.com verified review
Great Place to hang your hat if you are visiting Sacred Valley and/or to/from Machu Picchu.
jc
8.0
/10
Reviewed 584 week(s) ago
Expedia Group verified review
We chose Urumbamba over Cusco and Ollytaytambo mostly for the location so that we could cover the Sacred Valley and Machu Picchu. Location was good. Right across the street is bus pickup for those willing to do bus or combi. It was convenient for our day trip to Pisac and next day train to Machu Picchu and then short 30 min to Olly. The train originates at Urumbamba and it worked out well for centralizing the location. The hotel is deceptive looking from the road but once you enter it has a lot of character. Every single staff person was very helpful and pleasant. I would say this was very noticeable. It was great attitude like they really wanted your business and a very influential factor in rating this hotel. Breakfast was ok, rather plain but ok. Great value and it left a good enough impression that I noticed this 'san agustin' hotel brand when I will need hotel again whether Urumbamba or not.
Read More
Verified traveler
6.0
/10
Reviewed 585 week(s) ago
Hotels.com verified review
Quite far to walk from train station, and a bit over priced. Bed ok, room is fine, but no refrigerator nor private pool as advertised. It is a pool in the hotel you can use but it was lot of bugs flying around. Service is ok.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews San Agustin Urubamba & Spa
Other sources (82)
7.6
Pleasant
From 82 reviews
Cleanliness
8.4
Room Comfort
8.2
Location
7.6
Service and Facilites
7.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews San Agustin Urubamba & Spa
Number of reviews per page
20
40
Top reviews
patel
2.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
I’m not happy with staff service and behaviour. The location was good to stay but car parking issue and there was not any help in finding travel information and guideline
WenHui
Leisure Family
6.0
/10
Reviewed 167 week(s) ago
Expedia Group verified review
You pay what you get for i guess. I booked 2 rooms. One we found roaches, another, bathroom sink was clogged. But the whole resort is nice
Rchard
10.0
/10
Reviewed 171 week(s) ago
Expedia Group verified review
Very pleasant experience. Hotel is fairly far from the town but it is a cheap (4 Soles) ride in by mototaxi.
Mireille
10.0
/10
Reviewed 342 week(s) ago
Hotels.com verified review
This was the quietest place we stayed in for our entire trip. This place is classy but a little out of the way.
Pablo
Leisure with Friends
4.0
/10
Reviewed 361 week(s) ago
Expedia Group verified review
No good place for rest, 5.30 am Chain saw starts working at few feets from the hotel. Call recepcion , nothing happend, same chain saw.
Fire place is a scam.. they dont fire it , if they fire it they put light wood just up for 20 minutes.
The pictures at expedia are much much better than the real thing.
its a tourist trap!!
Faye
10.0
/10
Reviewed 386 week(s) ago
Expedia Group verified review
Tania is amazing, she is very nice, warm, and helpful.
Thank you for all you help.
andrea
10.0
/10
Reviewed 388 week(s) ago
Hotels.com verified review
Great Hotel and the staff very helpful. We traveled with kids and they enjoyed the gardens and pool
Verified traveler
6.0
/10
Reviewed 390 week(s) ago
Hotels.com verified review
Our room was nice, the grounds were beautiful, but it was further away from the city center than we thought. We were uncomfortable walking to other restaurants (streets aren't lit at night, at it was further than we'd prefer especially if we had any alcohol with dinner). Everyone in the restaurant was very kind. The front desk helped with contacting transportation for us. Although most online reviews stated that it was 20-30 soles to get to Ollantaytambo, we ended up paying more like 60-70. Lots of tour groups use this hotel, so be prepared for groups at dinner/breakfast and making noise early as they prepare to head out. Good water pressure in the bathrooms, and good housekeeping. We regularly saw staff members cleaning, but still managed to get sick (doctors said parasite infection that is common in the area). We ended up wishing that we'd either stayed closer to city center, or in Ollantaytambo closer to the station.
Read More
nancy
8.0
/10
Reviewed 393 week(s) ago
Hotels.com verified review
Hotel is nice enough and rooms are large with good shower and comfortable beds Front desk are not very friendly or helpful it other staff were nice and friendly. Noise outside the room is quite loud but would depend on other guests. Breakfast is fair. Dinner was good.
Elisa
8.0
/10
Reviewed 417 week(s) ago
Hotels.com verified review
The service was wondefull ...
Thomas J
10.0
/10
Reviewed 430 week(s) ago
Hotels.com verified review
Urubamba is in relatively poor shape but the hotel is an oasis in the city. We enjoyed the common areas and the breakfast!
Verified traveler
10.0
/10
Reviewed 450 week(s) ago
Hotels.com verified review
We had a good stay at the hotel. The people were very friendly and and the breakfast was excellent! My only problem with that the spa was open but it seemed like it hadn't been used for quite sometime. The cleaning of oour room needed improvement. They made the bed and changed the towels but no one swept the floor which was pretty dirty.
Read More
Robert
10.0
/10
Reviewed 468 week(s) ago
Hotels.com verified review
Very comfortable and had a nice time.
Jennifer
10.0
/10
Reviewed 469 week(s) ago
Hotels.com verified review
Stayed 2 nights. Clean hotel, nice size room, front desk helpful.Variety at breakfast set up beautifully. Peaceful with beautiful scenery. I would stay here again.
Verified traveler
6.0
/10
Reviewed 492 week(s) ago
Hotels.com verified review
We stayed here for 3 nights while volunteering in Urubamba. It's a nice, easy location right off the main road. We really struggled to communicate with the front desk staff at times and wish the bar was a bit nicer and wish they had the fireplace going as it was chilly out. Place felt a bit cold and empty. The breakfast was quite decent.
Read More
Jessica M.
2.0
/10
Reviewed 547 week(s) ago
Expedia Group verified review
It was by far the worst hotel I stayed in while in Peru.It was in the middle of no where, the train station was practically an hour away and staff was rude.
Chris
8.0
/10
Reviewed 576 week(s) ago
Hotels.com verified review
As a first time visitor to the Sacred Valley we thought a hotel in Urubamba would be a good launching point to visit Olly, Pisac, the salt mines and Moray. While the town of Urubamba feels desolate, it is in fact a very central location. And the hotel is comfortable ... but the hotel staff was excellent, especially the front desk and the porters. If I returned to Urubamba, I would stay here again.
Read More
david
10.0
/10
Reviewed 583 week(s) ago
Hotels.com verified review
Great Place to hang your hat if you are visiting Sacred Valley and/or to/from Machu Picchu.
jc
8.0
/10
Reviewed 584 week(s) ago
Expedia Group verified review
We chose Urumbamba over Cusco and Ollytaytambo mostly for the location so that we could cover the Sacred Valley and Machu Picchu. Location was good. Right across the street is bus pickup for those willing to do bus or combi. It was convenient for our day trip to Pisac and next day train to Machu Picchu and then short 30 min to Olly. The train originates at Urumbamba and it worked out well for centralizing the location. The hotel is deceptive looking from the road but once you enter it has a lot of character. Every single staff person was very helpful and pleasant. I would say this was very noticeable. It was great attitude like they really wanted your business and a very influential factor in rating this hotel. Breakfast was ok, rather plain but ok. Great value and it left a good enough impression that I noticed this 'san agustin' hotel brand when I will need hotel again whether Urumbamba or not.
Read More
Verified traveler
6.0
/10
Reviewed 585 week(s) ago
Hotels.com verified review
Quite far to walk from train station, and a bit over priced. Bed ok, room is fine, but no refrigerator nor private pool as advertised. It is a pool in the hotel you can use but it was lot of bugs flying around. Service is ok.
Number of reviews per page
20
40