Roami at Hotel Astor

Do not stay here! Booked a room here, when we got back at the end of the night we realized we would not be able to lock our room door at night as the latch bolt had been broken off from someone clearly breaking into the room. There are also no interior deadbolt locks. The door locks they have do not need a code to lock. So anyone can walk by and quite literally lock you in your own room with no way of getting out unless staff opens the door with code. There is also no on site staff so you’d be waiting an hour or till the next day for someone to let you out. Upon request of partial to full refund the management has refused to work with us on reasonably solving the issue

Excellent place

Clean, affordable rooms with everything you need. Highly recommend. Was in a great location just a few walkable blocks to the beach and was quiet.

Spacious room, efficient air conditioning, quiet place.

I was expecting a working pool and it did not happen. When I spoke with the management on the first night they started the stalling tactics. The stalling tactic went into the next day starting at 9am. After texting with the manager over and over and more stalling tactics. I was told the pool was closed until further notice because it needed a part that was on order. FinallyI was given a full refund. However, they first offered me 100 dollars which was unexceptionable. If they would have said in the ad the pool was closed. I would have picked another place. The place was old but well maintained. My room was large with a seating area. The A/C worked great. The location was very good. Just 3 short blocks to the beach. Several blocks to Whole food but walkable. Roami, just be honest in your ad. Now I will never stay in one of your properties. A lie is a lie and stalling is not good customer service. I was honest in my review about the property and the positive things about it. I moved next door and the customer service was excellent from the first minute I got there. The women at the front desk informed me of a problem with the elevator and promptly let me check in 4 hours early. Customer service and truth in advertising.

Good

Didn’t know it was only self check in available so struggled a bit from the beginning!

not very clean

The location is great, two blocks off the beach, with a CVS accross the street and restaurants in all directions. There is no front desk agent, so check in and check out are through a website, which is nice but i would prefer a human in there. Overall it was a pretty good hotel for the price, would stay again 👍

The property has potential if it had proper maintenance and management. The pool was very dirty. Hallways smelled moldy. Look like the vacuum has not been there for a while. Room was clean.

No body there to help staff very rude

Great location. NO front desk help. Took ten hours to receive a call back when in need of help. Room smelled like mildew. Bathroom door didn't open or close smoothly. Parking situation terrible and massively expensive. Massive traffic all around.

Just ok. Hotel had and room had a musty smell to it. Carpet in the room had stains and there was tissues from the last tenant under the drapes.

The only negative comment no face cloths, house keeping never washed any I had plenty of hand towels and dry towels though. Has to use hand towel as face cloth. I was worried about no front desk service but they responded right away with any concern I had by email. I will definitely be back

Me gustó, tiene buena ubicación y es un hotel muy limpio. I liked it, it has a good location and is a very clean hotel.

Really liked the bedroom and living room area. Had technical difficulties getting in the room at first but the building staff was helpful. I would say here again, it's worth the price and good location.

The hotel is reasonable. The location was good, the service was friendly and the room was as clean as expected. However, I had a problem with the structure of the room: the curtain was broken, which gave a feeling of neglect. It didn't completely compromise the stay, but it is something that could easily be fixed with basic maintenance. If you are looking for something simple just to spend the night, it may be an acceptable option. I only recommend that the staff pay more attention to details to improve the guest experience.

Very good location to oceans drive... communication was poor. The entry code given into room didnt work. No customer service at desk throughout my stay. Theres a number to call got no reply back. Had to call customer service and sort it out. Finally got into my room 6hrs later so wasnt the best start. Luckily had friend's staying down the road so went there.

It would have been ok but i had the suite that wasn’t cleaned had hair left behind, the bath tub faucet ran the whole time called support and nothing was done to fix the issue

I liked how safe the property entrance was and getting into room was safe as well. The room was very comfortable and accommodating. Would recommend to others and return to stay again.