Flight Delay Insurance
One Way Plan
Here is the Flight Delay Insurance One Way Plan that is suitable for you:
Flight Delay for more than 120 minutes
up to VND 600,000/person

Terms and Conditions:
  • Insurance purchase is non-refundable.
  • Policy will be sent via email after the booking process has been completed.
  • Delayed time is calculated from the difference between the scheduled and the actual departure time.
  • If the flight is rescheduled and updated by the airline on the airport’s notice board at least 12 hours before the scheduled departure time, the rescheduled time is the new time of departure. This new time will be considered as the departure time according to the latest schedule update.
  • In cases of one-way flights with transit(s), if there are multiple delays in the one-way itinerary, only 1 compensation can be paid out.
  • For round-trip itinerary, passengers can claim 1 compensation for the departing flight and 1 compensation for the returning flight.
  • Customers are allowed to make endorsement requests for name changes, flight changes or airline changes by submitting an endorsement request to cs@qoala.vn, no later than 2 working days prior to the initial or the new scheduled departure time.
  • For more information, read the complete Policy Wording before purchasing.
Exclusions:
  • If your scheduled flight is an onward connecting flight.
  • If you fail to check in at the airport, according to the itinerary supplied to the Customer.
  • If you arrive late at the airport, after the scheduled check-in or boarding time.
  • If you have been denied boarding or has been removed from a scheduled flight by the airline or the airport security for any reasons.
  • Delay happened from a strike or an industrial action which began or was announced before the purchase of this policy.
  • Delay due to hijacking.
  • Any event arising directly or indirectly from:
  • War, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power, martial law or state of siege, any of the events or causes which determine the proclamation or maintenance of martial law or state of siege, seizure, quarantine or customs regulations or nationalization by or under the order of any government or public or local authority.
  • Riot or civil commotion, strike, lockout, or threat of such incident.
  • You travel in, to or through Afghanistan, Iran, Iraq, Syria, Belarus, Cuba, Democratic Republic of Congo, North Korea, Lebanon, Liberia, Somalia, Sudan, South Sudan, Zimbabwe, or any excluded countries.
  • The flight is cancelled or rescheduled unless the rescheduled flight is deemed to be delayed by the carrier.
  • If you are aware before the policy was purchased of any reasons that may cause the flight to be delayed.
  • The airline company you bought the flight ticket from goes bankrupt and flight has been cancelled.
  • The trip does not originate from Vietnam.

Disclaimer:
  • All insurance-related matters after purchase are solely between the Insured Person, BaoViet, and Qoala.
  • The amount of benefits paid to the Insured Person is fully dependent on the policy of BaoViet. Traveloka will not be held responsible for the amount paid to the Insured Person.
  • Flight Delay Insurance is underwritten by BaoViet Insurance Corporation and powered by Qoala Insurtech.