This is a former Best Western that’s now under new management. The common spaces are mostly redone, but the rooms need a THOROUGH cleaning and revamping before they should be letting people stay in them. Our room was clean to the best of their ability, but still had graffiti on the bathroom wall, torn carpet, old stains on the coverlet, tape on the mirror where the frame broke, AND it smelled - it was a bit of a disaster. At least we only needed one night!

When I went to check in the woman at the table near where check in used to be told me they didn't have any rooms. When I told her I booked my room 6 months earlier and showed her my Expedia travel confirmation email. She just kept saying no rooms. She wouldn't call her manager for help. And she wouldn't help in anyway. The hotel looked as if it was closing down or maybe under new owners. I've had hotels change owners before and they always honored the bookings. I also had my 16th year old niece and my 60 year old dad with me. When I told the woman this and asked what should I do sleep in the car with them? The woman pretty much said yes.

Good hotel for the cost. Easy access off the highway. Would stay again.

Pretty clear this is a place being used for refugees .. politics aside. Didnt feel safe to walk around by self at any time of day.

Great hotel, enjoyed my stay very much - clean, quiet, comfortable, friendly staff, quick and easy check-in/check-out, at a very reasonable, affordable price. Will definitely stay here again when in the area.

Nice stay, quiet, It would be helpful if there were vending machines with snacks. My second stay here would book again.

Maid service was excellent, very friendly, efficient. Property was clean, tidy. Parking fine. Breakfast was nice; but the same every day. Room was very nice, modern. TV and internet good.

Hospitable and clean. It's a warm comfy safe bed.

Checking in to the hotel was a poor experience. The guy at front desk barely spoke English and was not very welcoming. The pillows in the hotel are extremely small by any standards. Ice machine on the second didn’t work and had a funky smell. The only thing that was great was the breakfast staff and food

The hotel was filty, dirt and stains and broken items everywhere. Not a single employee available for our questions. General lack of maintenance and cleaning was apparent everywhere.

Excellent customer service with all staff very kind and helpful. However, our room did smell a bit like mildew and the sheets had stains. The staff did bring extra clean sheets right away. Overall, it was good for the price

We stayed three nights. We found it a comfortable place to stay at the end of a busy day. It was a good location for the different places we wanted to visit. We chose the town of Milford because we live near the town of Milford in a different state. Victoria, aka Vickie, was an excellent, friendly hostess in the breakfast area. We enjoyed chatting with her as the opportunity arose. The only disappointment we had was that there was only one chair in the room for sitting on. We asked if we could have another chair and our request was denied. A simple chair from the dining area would have been sufficient.

There is often no one standing at the front desk. When someone emerged to check me in, I was given a different room than I'd reserved with a significantly higher total. I was told I'd been "upgraded" (to a smaller room), and that they'd discounted my rate at least twice. Neither number was anywhere near the Expedia rate I'd booked. Asked to speak to manager and was told he was "out of town" and that no one was covering for him. Insisted the clerk fix the problem; he initially told me to call Expedia and that he couldn't help. I told him that I would not be paying above the rate I'd reserved. Two hours later, the clerk called me to say he'd adjusted the rate to my original one. What's going on at this hotel? I won't be back any time soon.

Upon checking in, the room was not ready and then I received a room that had one bed when I booked two. Staff was very rude and when asked about the beds, said that if it was booked online, they don't have to follow it. When I told them the room wasn't ready, went to the room to double check.

The room was clean and comfortable. The fridge was not cold enough unless I put bags of ice inside. the breakfast was very good.. The most annoying thing was that the front desk never had anyone in it. the person was ALWAYS inside the little office unless vocally summoned. I needed to get a couple of things checked and every time I went to the front desk it was unattended. Poor customer service in this area.

Front desk clerk was not polite or professional. No greeting, no “thank you.” May be I expect too much in this day and age but basic manners should be expected

Great place to stay. Very clean land breakfast was amazing!!

Decent hotel just to sleep. Rooms could've been cleaner, but if you are looking for a place to sleep and move on it's fine

I needed a place for one night and was sensitive to rates. I didn't need to be in the immediate Boston area and booked my stay in Milford which is about a 30 minute drive to Waltham and maybe 45 minutes from downtown Boston. The experience was great in every way. However, there's only one place to eat within walking distance, but with a 5 or 10 minute drive there are lots of options.

Upon checking in, the room was not ready and then I received a room that had one bed when I booked two. Staff was very rude and when asked about the beds, said that if it was booked online, they don't have to follow it. When I told them the room wasn't ready, went to the room to double check.