At the time of booking, he said that he asked for a big bed. After checking in until he said that the room was full. Only double bed In spite of paying in advance, paying in full as well In the morning before going to the hotel, the staff called to ask if it was certain. After confirming that he was staying The staff said Can't have a big bed? We therefore asked that Already stated what bed The staff said Identify unclear is confused? But when I checked in, it was completely lost. I probably took the room that we had booked for other people because at the time of booking, it was clear that what kind of room was booked. Downstairs Not impressed with the service. Non-systematic Bring the room that customers have booked in advance. Full payment in advance Go to the person who just walked in. If you do this, why do pre-payment bookings?