Luminor Hotel Palembang By WH
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Overall Ratings & Reviews Luminor Hotel Palembang By WH
Traveloka (828)
8.9
Very Good
From 828 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.7
Location
9.1
Service and Facilites
8.8
People often mention about Luminor Hotel Palembang By WH
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Staff Friendliness (86)
Bedroom (79)
Ambiance (78)
Distance to City Center (77)
Bathroom (70)
Room Space (66)
Accessibility (65)
Taste (65)
Hotel Area (64)
Variety (62)
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Traveler Reviews Luminor Hotel Palembang By WH
Number of reviews per page
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Customer reviews
c***a
10.0
/10
Reviewed 4 day(s) ago
I had the best experience staying at the Luminor Hotel, with excellent reception service. The staff were also very friendly.
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Accommodation's Reply
07 Dec 2025
Dear Ms. C*a, Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for staying at Luminor Hotel Palembang and for sharing your experience with us. We are so glad that you had a wonderful experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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R***n
Leisure
8.5
/10
Reviewed 4 day(s) ago
siiiipppp fun and relaxing
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Accommodation's Reply
07 Dec 2025
Dear R*n, Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and for sharing your stay experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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s***i
Medical
6.5
/10
Reviewed 7 day(s) ago
This hotel is greatly improved by its friendly service and strategic location, but honestly, the room comfort is really lacking. Hard pillows, hard mattress, dim bathroom lighting. The breakfast quality is really lacking in my opinion. Honestly, I think there needs to be a lot of improvement in the quality of the taste and freshness of the breakfast so that we as guests will want to try the restaurant's food. Honestly, the breakfast is really lacking. 🙏
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Mr. S*i, On behalf of the Management of Luminer Hotel Palembang, we would like to thank you for choosing to stay at Luminer Hotel Palembang. We apologize for the inconvenience caused and that your experience did not meet your expectations. We will work hard to improve our services. On behalf of the Management of Luminer Hotel Palembang, we would like to thank you for your positive feedback. It will be an encouragement for our team to provide the best service to all our guests. We look forward to welcoming you back to Luminer Hotel Palembang. Sincerely, Hapozan Situmorang General Manager
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N***o
Business
10.0
/10
Reviewed 1 week(s) ago
One of the favorite hotels in Palembang with friendly service from all staff, spacious rooms, fragrant hotel aroma, and a varied breakfast.
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Mr. No, Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and sharing your experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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N***o
Business
10.0
/10
Reviewed 1 week(s) ago
Good hotel, affordable price, spacious room, spacious bathroom, good breakfast, all the staff are friendly.
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Mr. No, Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and sharing your experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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D***n
10.0
/10
Reviewed 2 week(s) ago
The staff was friendly, the rooms were clean and comfortable. The food was varied and delicious. Quite satisfying.
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1 people find it helpful
Accommodation's Reply
23 Nov 2025
Dear Mr. D*n, Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for staying at Luminor Hotel Palembang and for sharing your experience with us. We are so glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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A***d
Business
10.0
/10
Reviewed 3 week(s) ago
The location is close to the city center, the service is friendly, the cleanliness is maintained, the breakfast food is varied, it is satisfying to stay here.
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Accommodation's Reply
23 Nov 2025
Dear A*d. Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and sharing your experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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N***o
Business
10.0
/10
Reviewed 3 week(s) ago
The rooms are spacious, comfortable and all the staff are friendly.
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Accommodation's Reply
20 Nov 2025
Dear Mr. No, Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and sharing your experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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u***y
Leisure
9.0
/10
Reviewed 3 week(s) ago
Strategic location, in the city center, close to everything. Very close to Martabak Har and Mie Celor Ilir 26, just a short walk away. The staff is very helpful. The room is clean, the room smells good, the bedding is clean, only the vinyl on the floor is peeling and needs repair. The bathroom door can't be closed properly. I stayed for 2 nights and the breakfast didn't change much. There is no typical Palembang breakfast, the menu is not very varied.
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2 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Ms. U*, Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and sharing your experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to welcome you back to Luminor Hotel Palembang Managed by Waringin Hospitality again. Sincerely, Hapozan Situmorang General Manager
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R***a
9.7
/10
Reviewed 3 week(s) ago
Affordable, stay 4 days with a good experience
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Accommodation's Reply
20 Nov 2025
Dear Mr. R***a,
Warmest Greetings from Luminor Hotel Palembang, Managed by Waringin Hospitality.
Thank you for staying at Luminor Hotel Palembang and for sharing your experience during your time with us.
We are delighted to hear that you had an exceptional experience with the services provided by Luminor Hotel Palembang. We will continue to maintain and further improve the quality of our services.
We would greatly appreciate it if you would kindly recommend Luminor Hotel Palembang to your family and colleagues.
We look forward to warmly welcoming you back to Luminor Hotel Palembang, Managed by Waringin Hospitality.
Best regards,
Haposan Situmorang
General Manager
A***U
Staycation
10.0
/10
Reviewed 3 week(s) ago
The hotel staff are friendly, the CS when we checked out was a sweet girl, gentle even though the queue at CS was busy, a 3 star hotel but complete with a bath tub, hair dryer, TV with Wi-Fi, so far I'm satisfied.
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Accommodation's Reply
20 Nov 2025
Dear Ms. A*u, Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and sharing your experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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Z***t
Business
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the rooms are clean and large, and very comfortable. It's strategically located in the city center.
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Accommodation's Reply
20 Nov 2025
Dear Mr. Z*t. Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and for sharing your stay experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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R***u
10.0
/10
Reviewed 3 week(s) ago
the view is very beautiful
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Accommodation's Reply
20 Nov 2025
Dear Mr. R*U, Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and for sharing your stay experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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GH
Galih H.
10.0
/10
Reviewed 4 week(s) ago
Everything was good, from the restaurant to the rooms. The receptionist was also friendly.
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Accommodation's Reply
20 Nov 2025
Ms. Galih H. Best regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and sharing your experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to welcome you back to Luminor Hotel Palembang Managed by Waringin Hospitality again. Sincerely, Haposan Situmorang General Manager
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EY
Eko Y. p.
10.0
/10
Reviewed 4 week(s) ago
My group and I really enjoyed staying here, the staff are always friendly, especially the guy who helped check in.
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Accommodation's Reply
20 Nov 2025
Dear Mr. Ego Y.P., Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and sharing your experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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N***l
Leisure
8.5
/10
Reviewed 4 week(s) ago
Close to culinary places and mosques and easy access to everywhere
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Ms. Ni*i, Sincerely yours, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and for sharing your experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality again. Best regards, Hapozan Situmorang General Manager
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E***m
10.0
/10
Reviewed 4 week(s) ago
The hotel is very comfortable and the staff are very friendly, close to everywhere and the location is strategic.
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Accommodation's Reply
20 Nov 2025
Dear E*m, Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and for sharing your experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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D***n
8.8
/10
Reviewed 4 week(s) ago
The hotel is good but unfortunately the floor is already torn, uneven, dangerous, can hurt your feet especially if you bring children / tear your bag, suggestions can be given carpet for the entire room, the breakfast menu is small but it is enough, the staff are just ordinary, tend to be indifferent, except for the security section which is garfast, I don't know why the review on Traveloka can get high points, sorry, not to criticize but hopefully this can be a positive input for progress. thx
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Accommodation's Reply
20 Nov 2025
Dear Mr. D*n: On behalf of Luminor Hotel Palembang, thank you for choosing to stay at Luminor Hotel Palembang. We apologize for the inconvenience caused by not being able to meet your expectations. We will continue to strive to improve our customer service and thank you for your positive feedback. Your valuable comments will serve as a driving force for our team to strive to provide even better services to all our guests. We sincerely hope to welcome you back soon. Best regards, Haposang Situmoran General Manager
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AG
Ajeng G.
10.0
/10
Reviewed 4 week(s) ago
I really like it here, I'm always happy to come here because of the friendly service from the CS.
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Accommodation's Reply
20 Nov 2025
Dear Mr. Ajeng G., Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and sharing your experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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PM
Praditya M.
10.0
/10
Reviewed 4 week(s) ago
Thank you Luminor, I always stay here. The service in the lobby is very good.
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Accommodation's Reply
11 Nov 2025
Ms. Praditya M. Warmest regards, Luminor Hotel Palembang Managed by Waringin Hospitality Thank you for choosing to stay at Luminor Hotel Palembang and sharing your experience with us. We are very glad that you had a great experience with our services at Luminor Hotel Palembang. We will continue to maintain and improve the quality of our services at Luminor Hotel Palembang. We would also appreciate if you would recommend Luminor Hotel Palembang to your family and colleagues. We do hope to have the pleasure of welcoming you back to Luminor Hotel Palembang Managed by Waringin Hospitality. Sincerely, Hapozan Situmorang General Manager
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Number of reviews per page
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