The best hotel breakfast i have had recently! Variety of choices, tasty! Hotel room was clean, location was great! Everything is great! Will definitely come back!

We stayed at this hotel from October 15th to October 18th, 2025. On our last day, we tried to book an online car transport, but since we had some difficulties, we decided to ask the Front Office for help to call a taxi. The Front Office directed us to the concierge. At the concierge, they called a car that was waiting in front of the hotel. It turned out to be an unmetered and illegal taxi. Shockingly, it was the hotel’s supervisor at the concierge area—not the driver—who quoted the price of 70 dollars. We were confused, as hotels normally call for official taxis that use a meter. When we told the hotel supervisor that we did not want to take an illegal taxi, he reacted arrogantly and was not accepting. In the end, we managed to successfully book an online car through the app instead. This experience was very disappointing and truly damaging to Ascott’s reputation. Is there some kind of business within a business going on here? This is also potentially veru unsafe and dangerous! Very disappointed!

The hotel staff were very friendly and helpful both during check-in and check-out. The rooms were clean, very spacious, and the location was excellent. You can directly see the beach from your room. The beach area is perfect for morning jogging. The hotel pool is also great. Every time we go to Penang, we always stay at Ascott.

Great location, lovely hotel, we will come back

The hotel’s location is quite strategic, being close to various public facilities and dining options. The room was nice, and the staff were very friendly. However, the quality of the linens, particularly the blanket, felt rather rough and uncomfortable to use for sleeping. Even after requesting a replacement, the linens still felt coarse and not soft. In addition, the breakfast selection was limited, and the taste was very standard, with nothing particularly special.

Always stay here because the rooms are very clean ⭐⭐⭐⭐⭐, breakfast is always delicious 👍 All the staff are very friendly.

Pleasant atmosphere, close to culinary places, close to hospitals, clean rooms, quiet and clean hotel area.

The rooms are spacious and clean, the food is delicious, the swimming pool is cool and directly overlooks the sea, highly recommended for bringing the family on holiday here.

Close to Gleneagles Hospital, just a 5-minute walk. Gurney Plaza Mall is also quite close. The beach is right in front of the hotel. The surrounding area is clean and green.

The nice place for staycation and good service.

Love this hotel so much, all things were great starting from the bedroom, bath room, ambience and its view. Breakfast and room service were so good with many options. staff were fiendly and helpful especially the reception and doorbell. WIll come again for sure

Love the firm mattress, location close to Gleneagles Hospital as my purpose of visiting Penang.

The room is very comfortable. Clean, nice view.

good location, good room and delicious food

Good location, spacious room, good food

The check-in process was fast, the hotel staff was friendly and responsive to complaints about the air conditioning.

Very Suitable for Family Vacation

Very Suitable for Family Vacation. This is the umpteenth time I have stayed here

Nice and strategic hotel with a spacious room, close to the hospitals (Gleneagles, Island, and Northern Heart Hospital).

The room is very spacious and close to Gurney Plaza.