On arrival after a stressful journey, I was shown to a small room with shared bathroom. I told the manager that I was under the impression I had booked a room with private bathroom, which he disagreed with. He then offered me a room with bathroom, but for an extra £15 a night. As I was rushed and tired, I accepted.
However, after my evening out, I checked my emails, and saw that I did in fact have confirmation of a room with private bathroom at £60 per night. On meeting with the manager the net morning, I explained but he still maintained that the owners told him otherwise, but would refund me the £30.
I received the refund later that day, with a note claiming, yet again, that I had not booked a room with private bath. Making it feel it was all my fault and trying to con them. I have tried to find the owners to contact them directly, but have had no success.
I wasn't expecting luxury, so no problems there, but to have the manager trying to access my room, then knocking on the door, at 9am. Was disturbing.
Having read previous comments on tripadvisor this seem to be standard practise by them.