With a headquarter in Ba Dinh, Hanoi, Vietnam, and hubs in four airports, VietJet Air is a Vietnam-origin airline offering a budget concept for international flights. With the slogan "Bay la thich ngay!", which means "Enjoy flying!", VietJet Air serves 53 routes with its 45 fleets. VietJet Air offers three types of class, consisting of Promo Class, Eco Class and SkyBoss Class. In the past six years of its operation, the airline has received several accolades including Best Asian Low-Cost Carrier and Top 20 Sustainable Brands 2015.
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Here’s how you can book your VietJet ticket online:
Payment for your VietJet ticket can be made via bank transfer (ATM/Internet Banking/bank teller), credit card, pay at stores or post offices. For complete information about payment methods, please visit How to Pay.
VietJet e-ticket is an eligible proof for booking an VietJet flight. Show your e-ticket during check-in at the VietJet counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.
VietJet Air’s Promo Class offers the most affordable prices. However, it is only available during certain occasions, such as New Year holidays, school holidays or VietJet Air’s birthday. The cabin features Eco Class seats, and passengers are only allowed a maximum cabin baggage of 7 kg. Passengers are also not provided with in-flight entertainment facilities.
Passengers of VietJet Air Promo Class do not need to pre-order their meal before the flight. However, passengers can buy and enjoy the food and beverages available on the menu directly onboard.
First launched in 2011, the VietJet Air Eco Class is also known as the standard economy class, signifying the dedication of the airline to prove itself as one of Asia’s best low-cost carriers. Available on the Airbus A320 aircraft, Eco Class provides comfortable seats to ensure a pleasant experience during the flight. Passengers may also choose their seats at an additional cost.
Eco Class passengers can order and enjoy the food and beverages offered on board. A list of palatable menus are provided onboard. However, passengers are required to pay extra for the meals. To save up on the on-board meals, passengers can order their meals in advance until 36 hours before departure and get a special deal from the airline.
SkyBoss provides passengers with extravagant facilities and services, such as a luxurious waiting lounge and delicious food and drinks. This is the class for those who want to experience the ultimate service from VietJet Air’s professional attendants. SkyBoss passengers are also granted several other privileges, such as priority check-in and priority seats on the plane. Each SkyBoss passenger is allowed 10 kg of cabin baggage and a maximum 30 kg of checked baggage. Passengers can also change their flight schedule up until three hours before departure at no extra cost.
SkyBoss provides passengers with palatable menu to be savored onboard. A wide selection of hot meals are available, rich with authentic Vietnamese flavors. Passengers can take a delight on crab and shrimp fried vermicelli noodles, stewed beef noodles, Vietnamese steamed cake with pork floss, BBQ grilled pork skewers, and many more.
The airport lounge facility is given only to SkyBoss passengers. The facilities include a quiet room with luxurious interior design to support passengers’ comfort and privacy, free internet access, a wide variety of newspapers and magazines, and a diverse menu of food and beverages. In addition, passengers in the airport lounge will be served entirely by the professional staffs of VietJet Air, ready to tend to the passengers’ every need.
VietJet Air’s flight attendants wear a red short-sleeved shirt with brown checkered collar and cuffs, paired with brown checkered shorts. A brown checkered long bow tie knotted under the collar and a matching brown checkered side cap complete the look. In addition to the formal uniform, the VietJet female attendants are also known for its bikini uniform, a big move made by the airline’s female CEO Nguyen Thi Phuong Thao in 2014.
Max. 7 kg (Dimension: 56 x 36 x 23 cm)
Available upon purchase: 15 kg / 20 kg / 25 kg / 30 kg / 35 kg / 40 kg
Please find the check-in time for all VietJet flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Check-in Time Limit
1 hour before departure
40 minutes before departure
2 hours before departure
50 minutes before departure
Online check-in is also available for VietJet flights. Please follow the steps below.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit VietJet Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to VietJet Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact VietJet directly to reschedule.