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Air France: An Introduction

Air France is an airline based in France, a subsidiary of Air France–KLM Group, as well as a member of the SkyTeam airline alliance. Since its establishment in 1993, the airline has won various awards, such as World’s Most Improved Airline from World Airline Awards. Operating flight services to 36 domestic destinations and 168 international destinations, Air France offers four classes of services, ranging from Economy Class, Premium Economy Class, Business Class, and La Première.


Air France Booking & E-ticket

Search and book your Air France flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Air France ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Air France e-ticket in My Booking or in your email

How to Pay

Payment for your Air France ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret.
For complete information about payment methods, please visit How to Pay.

Air France E-ticket

Air France e-ticket is an eligible proof for booking an Air France flight. Show your e-ticket during check-in at the Air France counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Air France Rating

based on 669 reviews

Service standard: Full Service

Air France Seat Class

Economy Class

The seats in the Economy Class are spacious and can be reclined up to a 118-degree angle. Each seat is designed with an adjustable headrest and footrest, allowing a more enjoyable flight experience to passengers. The Economy Class seats are also equipped with touch-screen HD monitors that provide a wide variety of movies, music, TV series, and cartoons, that are available in 12 languages. Moreover, each seat is completed with an electrical outlet and USB port, which can be found right below the seat monitor.

In-flight Meal

Air France offers various menus ranging from Asian and Western cuisines, as well as other local delicacies from all around the world. Passengers can choose up to two hot meals, depending on the destination.

Premium Economy Class

The Premium Economy Class cabin has been redesigned and improved to provide more comfort to Air France passengers. Facilities in this cabin include 12-inch HD monitors, personal storage spaces, spacious table, and electrical outlets which can be utilized to charge personal electronic devices. Moreover, passengers will also be provided an amenity kit that contains personal care products, pillow, blanket, duvet, and a glass of mineral water. Premium Economy Class passengers will also be granted priority during check-in and boarding, as well as access to Air France’s airport lounges that available in airports all over the world.

In-flight Meal

Although the meals served are similar to the Economy Class, passengers will be served with a selection of wines and cocktails as they board the plane. Moreover, passengers with any special dietary request can pre-order their meals, at least 48 hours prior to departure.

Business Class

Business Class passengers can adjust their seats into a spacious two-meter long flatbed, simply with a touch of a button on the control panel of their seats. With a soft and tender cushion, as well as footrest and leg rest made of leather, passengers will get to enjoy an unforgettable flight experience. The high level of privacy offered also allows passengers to relax in comfort throughout the flight. Moreover, passengers can also enjoy the in-flight entertainment facilities through a 16-inch touch screen monitor containing a variety of classic movies, documentaries, concerts, TV series, games, and so much more—all available at a touch of a finger.

In-flight Meal

Meals served in Business Class vary depending on the flight route. Passengers departing from Paris will be given special menus cooked by top chefs from France such as Regis Marcon, Michel Roth, and Guy Martin. Meanwhile, passengers departing from Paris to Seoul will be presented with dishes specially cooked by the Korean Chef, Young-Young Kim.

La Première

La Première, Air France’s first class service, offers high-level facilities in the form of a private suite equipped with a seat that can be adjusted into a two-meter long flatbed. This facility is completed with a comfortable sponge mattress, as well as hotel-quality pillow and blanket. Aside from 1,000 hours of on-demand in-flight entertainment, passengers can also take delight in shopping activities through a 24-inch HD monitor. Moreover, Air France also provides travel kit for its La Première passengers, containing facial care products specially made by Carita from Paris and clothes made with high-quality cotton for a more comfortable flight experience.

In-flight Meal

La Première passengers will be served with cuisines that are specially made by top chefs such as Joël Robuchon, Guy Martin, and Michel Roth. Menus and wine selections will be renewed every two months, so passengers can always experience something new every time they fly with Air France.

Air France Privilege Programs

Flying Blue

Flying Blue is a frequent flyer program launched by Air France to appreciate their loyal passengers. The program is divided into four membership tiers, starting from Ivory, Silver, Gold, to Platinum as the highest tier. By joining in this program, passengers can earn miles every time they fly with Air France. With more miles, passengers can move up to a higher membership tier, which means more benefits. Accumulated miles can be redeemed for various benefits and rewards, such as flight tickets, flight class upgrade, in-flight meals, additional baggage allowance, free hotel stays, as well as products available on the Air France Shopping site and partner sites. To become a member, passengers can register for free through Air France's Official Website.

Airport Lounge

To ensure the comfort of its passengers, Air France provides lounge facilities that are available at airports all around the world. The airport lounge is accessible to passengers traveling on Premium Economy Class, Business Class, and La Première. Flying Blue Gold and Platinum members, as well as SkyTeam Elite members, can also enjoy this facility for free. Special for La Première passengers, they will be granted a maximum service from La Première lounges, such as spa treatments, delicious meals, cocktails, and wines. Passengers can relax by enjoying the entertainment facilities available, from television, books, to newspapers

Air France Fleet

Airbus A340-300
Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 2-4-2 (Economy)
  • 2-3-2 (Premium Economy)
  • 2-2-2 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 38 inches (Premium Economy)
  • 61 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Airbus A380-800
Seat class:

  • Economy
  • Premium Economy
  • Business
  • La Première

Seat layout:

  • 3-4-3 (Economy)
  • 2-3-2 (Premium Economy)
  • 2-2-2 (Business)
  • 1-1-1-1 (La Première)

Seat pitch:

  • 32 inches (Economy)
  • 38 inches (Premium Economy)
  • 55 inches (Business)
  • 81 inches (La Première)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing B777-300ER
Seat class:

  • Economy
  • Premium Economy
  • Business
  • La Première

Seat layout:

  • 3-4-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 1-2-1 (Business)
  • 1-2-1 (La Première)

Seat pitch:

  • 32 inches (Economy)
  • 38 inches (Premium Economy)
  • 61 inches (Business)
  • 79 inches (La Première)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Air France In-flight Crew

Air France Flight Attendant Uniform

Air France’s flight attendant uniform is designed by a top French designer, Christian Lacroix. Wearing a classic blue collared-dress paired with stockings and black heels, the female flight attendant uniform possesses a very elegant and stylish look. The uniform is completed with a glamorous scarf, a pair of leather gloves, and a red big ribbon on the waist. Meanwhile, the male flight attendants look fashionable wearing a black vest and suit, complete with a matching tie.


Air France Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

All routes

Economy Class

Max. 12 kg (1 hand baggage + 1 personal item)

Max. 23 kg (Dimension: max. 158 cm)

Premium Economy Class

Business Class

Max. 32 kg (Dimension: max. 158 cm)

La Première

Air France Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infants less than seven days old are not allowed on board.
  • Infants must be accompanied by adult passengers, sitting in the same cabin.
  • Passengers traveling with two infants are required to buy another ticket for one of the infants so they can occupy an individual seat.
  • Infant passengers with an individual ticket are allowed the same baggage capacity as adult passengers.
Child Passenger Policy (2-12 Years Old)

  • Children between 2–11 years old traveling on a domestic flight, or children between 2–15 years old traveling on an international flight, will be categorized as child passengers.
  • Children must be accompanied by an adult that is at least 18 years old.
  • Children must be seated in the same cabin with their parents or guardian.
  • Child passengers are allowed the same baggage capacity as adult passengers.
  • Passengers are allowed to bring strollers and will not be charged an additional fee. vStrollers can also be carried on board, as long as it does not exceed the maximum dimension of 12 x 30 x 100 cm.
  • Air France provides an unaccompanied service for children traveling without parents or adult guardians.
Pregnant Passenger Policy

  • Air France does not recommend pregnant women, whose pregnancy is in its last period or within seven days after delivery, to be onboard.
  • Pregnant passengers are not required to provide a medical certificate. However, she must consult with a physician before departure.
  • Pregnant passengers with specific dietary requirements should pre-order their meals at least two and a half hours prior to departure.
  • Pregnant passengers can reserve special services for pregnant passengers, such as chauffeur service to or from the airport, baggage pick-up and delivery service, as well as assistance at the airport.
Disabled Passenger Policy

  • Air France provides maximum service for passengers with disabilities.
  • Passengers with disabilities who can travel alone but still need assistance during the flight can reserve for special services at least 48 hours before departure.
  • Passengers with disabilities are allowed to bring their guardian dog into the cabin. Air France also provides Guide Dog Facilities for passengers with disabilities without an additional fee.
  • All Air France crew members are trained to communicate with hearing-impaired passengers

Air France Check-in Policy

Air France Check-in Time

Please find the check-in time for all Air France flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

2 hours before departure

1 hour 30 minutes before departure

International

2 hours 30 minutes before departure

Air France Online Check-in

Online check-in is also available for Air France flights. Please follow the steps below.

  1. Go to Air France web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Air France Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Air France Refund Policy for a complete information on refund.

Air France Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Air France Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Air France directly to reschedule.


 


About Air France

Air France (IATA code: AF) is an airline based in France, with two main international hubs that are located in Charles de Gaulle Airport and Orly Airport. Air France is a subsidiary of Air France–KLM Group, as well as a member of the global airline alliance, SkyTeam. The airline currently serves flights to 36 domestic destinations in France and 168 international destinations in 93 countries around the world. Throughout its journey, Air France has won numerous international awards, such as World’s Best First Class Comfort Amenities by Skytrax, Best Short Haul Provider, World’s Top 100 Airlines in 2016, Best in Premium Economy by World Airline Awards, and World’s Most Improved Airline by the World Airline Awards. Air France’s excellence extends even beyond its in-flight services, as the airline has received two awards in a row for its La Première Lounge by Skytrax. Air France also offers a frequent flyer program for its loyal passengers, named Flying Blue. The program is divided into four membership tiers, starting from Ivory, Silver, Gold, to Platinum as the highest tier. By joining in this program, passengers can earn miles every time they fly with Air France. With more miles, passengers can move up to a higher membership tier, which means more benefits. Accumulated miles can be redeemed for various benefits and rewards, such as flight tickets, flight class upgrade, in-flight meals, additional baggage allowance, free hotel stays, as well as products available on the Air France Shopping site and partner sites. Meanwhile, in its daily flight operations, Air France provides services in four classes, ranging from Economy Class, Premium Economy Class, Business Class, to La Première. Each flight class provides a variety of in-flight entertainment facilities and in-flight meal service, as well as amenity kits to create an enjoyable and comfortable flight experience. Passengers can pre-order special meals 48 hours before departure, or enjoy a self-service buffet special for passengers traveling on a long-haul flight. Air France allows its passengers to bring one or two carry-on baggage, depending on your flight class, plus one additional personal item. The carry-on baggage must not exceed 55 x 35 x 25 cm in size and 12 kg or 18 kg in total weight, depending on flight class and route. In addition, Air France passengers are also entitled to a checked baggage allowance, which number varies depending on the passenger’s flight class, flight route, and Flying Blue status. However, each checked baggage items must not exceed 23 kg for Economy Class and Premium Economy Class passengers, or 32 kg for Business Class and La Première passengers. To board the plane, passengers are required to check-in within the time limit, which varies based on flight routes. Passengers traveling from Europe to Charles de Gaulle Airport in Paris and other Europe destinations must check-in 40 minutes before departure at the latest. Passengers traveling from Europe to the regional areas in France are required to check-in 30 minutes before departure at the latest. Meanwhile, passengers traveling outside of Europe must check-in 60 minutes before departure at the latest. Passengers can check-in directly at the airport or online through Air France’s official website.

Air France History

Established on 7 October 1933, Air France has become one of the oldest airlines in the world. The airline was formed resulting from the merger of several airlines, which include Air Orient, Air Union, Compagnie Internationale de Navigation Aérienne (CIDNA), and Société Générale de Transport Aériens (SGTA). With their routes combined, the airline network extends far to Europe, North Africa, as well as other countries. On 26 June 1945, all of France’s air transport companies were nationalized. Not long after, precisely on 29 December 1945, the French Government granted Air France the management of the entire French air transport network. On 1 July 1946, Air France began serving direct flights between Paris and New York. To serve this route, the airline used a Douglas DC-4 aircraft which was able to cover the route in just under 20 hours. By 1948, Air France operated 130 aircraft, making it one of the largest fleets in the world. From 1974, Air France began shifting the bulk of operations to the new Charles de Gaulle Airport in the north of Paris. In the same year, Air France also became the world's first commercial airline to operate the Airbus A300 twin-engine wide-body aircraft. By 1983, the airline’s 50th anniversary, Air France has employed more than 34,000 people, with a fleet of 100 aircraft. At that time, Air France served flights to 150 destinations across 73 countries. This made Air France the fourth-largest scheduled passenger airline in the world, as well as the second-largest scheduled freight carrier. In the same year, Air France became the first European airline to serve passenger flights to South Korea. Together with Lufthansa, Iberia, and SAS Group, Air France then founded Amadeus in 1987. Amadeus is an IT company that would enable travel agencies to sell flight tickets or other airline products from a single system. On 12 January 1990, the operations of government-owned Air France, semi-public Air Inter, and wholly private Union de Transports Aériens (UTA) were merged into an enlarged Air France. Air France's acquisition of UTA and Air Inter was part of a government plan to create a unified, national air carrier with a global reach to counter potential threats from the liberalization of the European Union’s internal air transport market. On 19 February 1999, Air France became partially privatized, with its shares listed on the Paris Stock Exchange on 22 February 1999. In June 1999, Air France and Delta Air Lines formed a bilateral transatlantic partnership. This partnership expanded on 22 June 2000, when the two airlines became the founding members of the SkyTeam global airline alliance. On 30 September 2003, Air France announced its merger with a Netherlands-based airline, KLM Royal Dutch Airlines. Despite the merger, Air France and KLM continued to fly under their own brand names. Initially, Air France owned 81% shares of the new company, with 44% owned by the French Government and 37% by private shareholders, while KLM owned the rest. However, in December 2004, the French Government sold 18.4% of its share, effectively privatizing the Air France–KLM Group. Air France–KLM then grew to become the largest airline in the world in terms of revenues, and third-largest, or largest in Europe, in passenger kilometers. As of 2016, Air France–KLM Group has employed 84,602 people. With a fleet of 225 aircraft, the airline currently serves flights to 36 domestic destinations in France and 168 international destinations in 93 countries around the world.

Contact Air France

+62 21 2927 2257

Air France Office

Air France
Air France Customer Care department Summitmas II 17th Floor Jl. Jendral Sudirman Kav. 61-62 Jakarta 12190 Indonesia

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