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Traveloka.com

Best Price Guarantee Terms and Conditions

General:

  • Currently only applicable for Rupiah-denominated prices quoted by other Online Travel Agents. Foreign currency (non-Rupiah) pricing is not subject to the Best Price Guarantee.
  • Claim will be accepted if submitted max. within 3 hour after e-ticket/hotel voucher has been issued
  • Only applicable for the final price stated on the last booking page, already inclusive of all taxes and fees

Best Price Guarantee will not be approved if:

  • Customer's booking is changed or cancelled
  • The cheaper offer isn't displayed publicly
  • The screenshot details you submit to us is out-of-date or not shown on the website

Hotel:

  • Domestic & International hotels
  • The compared details should be the same as your booking details on Traveloka:
    • Hotel and room/bed type
    • Duration of stay
    • Room occupancy
    • Breakfast
    • Facilities (fitness center, airport transfer, WiFi, etc.)
    • Prepayment and cancellation policy
    • Payment methods (bank transfer, credit card, ATM, etc.)

BPG does not apply to unpublished rates, such as:

  • Private rates
  • Packaged or promotional rates
  • Hotel rooms sold as part of a travel package
  • Prices sold to a specific group (not to public), such as:
    • Corporate discount rates
    • Group or meeting rates
    • Any rates requiring membership
    • Loyalty programs
    • Any kind of prices specifically sold to an organization, groups or individuals and not to public

Coupon terms and conditions:

  • Coupon will be sent once your claim has been approved. The nominal of coupon varies depending on how much cheaper the other website is.
  • Valid for one year from the date of issuance
  • Applicable for both flight and hotel purchases
  • Applicable for min. transaction of Rp400.000
  • Discount coupon cannot be combined with any other promotions
  • Discount coupon will be invalid if your claimed reservation is changed, cancelled or refunded

Others:

  • Traveloka has the right and discretion to determine the validity of any claim, including but not limited to determining that it meets all terms, conditions, and claims processing requirements
  • Traveloka has the right to modify or discontinue Best Price Guaranteed or restrict its availability to any person, at any time, for any or no reason, and without prior notice or agreement from you
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