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China Southern Airlines: An Introduction

China Southern Airlines is an airline based in China, as well as a member of SkyTeam airline alliance. The airline is known as the world’s fourth-largest airline in terms of passengers carried, as well as Asia’s largest airline in terms of fleet size, revenue, and passengers carried. With its main hubs at Guangzhou Baiyun International Airport and Beijing Capital International Airport, the airline operates more than 2,000 flights to 208 destinations every day. In order to provide the best flight experience for its, passengers, China Southern Airlines provides flights in four classes, which are Economy Class, Premium Economy Class, Business Class, and First Class.


China Southern Airlines Booking & E-ticket

Search and book your China Southern Airlines flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your China Southern Airlines ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your China Southern Airlines e-ticket in My Booking or in your email

How to Pay

Payment for your China Southern Airlines ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret. For complete information about payment methods, please visit How to Pay.

China Southern Airlines E-ticket

China Southern Airlines e-ticket is an eligible proof for booking an China Southern Airlines flight. Show your e-ticket during check-in at the China Southern Airlines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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China Southern Airlines Rating

based on 1158 reviews

Service standard: Full Service

China Southern Airlines Seat Class

Economy Class

China Southern Airlines offers comfort even in its affordable Economy Class. Economy Class in the A380s offers comfortable seating, complete with an adjustable headrest, cushion, and backrest. In the A330s, the Economy Class provides a spacious and comfortable seating with a 2-4-2 seating layout, 32-inch (81 cm) seat pitch, and 17-inch (43-44 cm) seat width. Meanwhile, the B787s features windows that are 65% larger than ordinary aircraft windows, with electronically controlled, color-changing optical systems to replace traditional window blinds. In the B777-300ERs, Economy Class offers a more spacious 3-3-3 seat layout. Each seat is equipped with an adjustable headrest and footrest to make long-distance travels more comfortable. Every Economy Class passengers can also enjoy a 9-inch flat-screen LCD TV, offering rich entertainment content that includes more than 1,200 program options.

In-flight Meal

Economy Class passengers can enjoy both the finest East Asian and Western cuisines. The Chinese menus are authentic and distinctive, while the Western main courses provide low-calorie options for high-end passengers.

Premium Economy Class

Premium Economy Class is available only in A330 and B777-300ER aircraft. In the A330s, the Premium Economy Class seating features a 37-inch seat pitch, offering 40% more space and legroom compared to the Economy Class. Passengers traveling on long-haul flights will also be provided with warm blankets and soft pillows, adding comfort to the whole flight experience. Meanwhile in the B777-300ERs, Premium Economy Class offers seats with innovative design. The seat can be reclined up to a 123-degree angle, allowing passengers to enjoy a relaxing stretch. All Premium Economy Class passengers can also utilize the power outlet and USB port, as well as the personal TV screens in their seats for a more enjoyable flight.

In-flight Meal

Premium Economy Class offers delicious meals that are prepared with the best ingredients, combining passengers’ appetite and their nutritional needs. Passengers with special dietary restrictions can also pre-order their meal at least 24 hours before departure.

Business Class

The Business Class cabin is available on all China Southern Airlines aircraft, offering more comfort and privacy. Each seat can be reclined into a fully-flat bed for a more restful sleep throughout the flight. Moreover, Business Class seats are also equipped with a power outlet and USB port, as well as a magazine rack and adjustable reading light in the A380s and B787s. Throughout the flight, passengers can enjoy high-quality in-flight entertainment through the 15-inch flat-screen LCD TV in their seats, complete with noise-canceling headphones. Business Class passengers can also enjoy premium airport services, such as exclusive check-in counters and boarding gate, access to China Southern Airlines’ VIP lounge, as well as priority baggage handling.

In-flight Meal

Business Class passengers will be served with the selection of authentic Chinese and popular Western cuisines. Passengers departing from Guangzhou can enjoy the airline’s most popular dishes, such as beef noodles, delicious Cantonese hotpot rice, and Guangdong-style rice noodles.

First Class

As the highest service class in China Southern Airlines, First Class offers flights with the highest degree of comfort and privacy. The First Class cabin features luxurious and private pods, with ergonomically-designed seats that can be converted into comfortable flat-beds. Especially in the B787s, each seat is equipped with built-in electronic massage facility. The elegant and soft lighting, combined with the partitions between each pod, also allows passengers to enjoy a quiet world of their own. Each seat is also equipped with a power outlet and USB port, so passengers can use their laptops without worrying it will run out of batteries. Passengers who prefer to relax during the flight can also enjoy a variety of entertainment programs through their personal 17-inch personal LCD monitors.

In-flight Meal

From noodles to rice bowls, First Class passengers can take delight in a variety of delicious cuisines that are made with the best ingredients. To complete the dining experience, China Southern Airlines also offers authentic Chinese desserts, high-quality champagne and wines, as well as freshly made espresso and cappuccino.

China Southern Airlines Privilege Programs

Sky Pearl Club

China Southern Airlines offers a frequent flyer program called Sky Pearl Club. The program is divided into three tiers of membership, ranging from Base, Silver, to Gold. By being a member, passengers can earn miles every time they fly with China Southern Airlines, SkyTeam members, or other partner airlines. In addition, members can earn miles every time they stay at partner hotels, dine at partner restaurants, made a transaction using partner credit cards, or use any products and services from China Southern Airlines’ partners. The accumulated miles can be redeemed for various benefits and rewards, such as free flight tickets and flight class upgrade.

Airport Lounge

To provide the finest experience for its passengers, China Southern Airlines offers three kinds of airport lounges located in Beijing Capital International Airport. These lounges offer a variety of facilities and services, such as WiFi connection, flight information, entertainment facilities, massage service, luggage storage space, charging stations, and dining facilities. Sky Pearl Club Lounge is accessible for all Business Class and First Class passengers, Sky Pearl Club members, as well as SkyTeam Gold members. Like its name, First-class Lounge is available exclusively for First Class passengers. Meanwhile, VIP Lounge is available for all Business Class and First Class passengers, SkyTeam Elite Plus members, and VIP passengers.

China Southern Airlines Fleet

Airbus A330-300
Seat class:

  • Economy
  • Premium Economy
  • Business
  • First

Seat layout:

  • 2-4-2 (Economy)
  • 2-4-2 (Premium Economy)
  • 2-2-2 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 32 inches (Economy)
  • 37 inches (Premium Economy)
  • 60 inches (Business)
  • 84 inches (First)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Airbus A380
Seat class:

  • Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 1-2-1 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 32 inches (Economy)
  • 77 inches (Business)
  • 83 inches (First)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing 787
Seat class:

  • Economy
  • Business
  • First

Seat layout:

  • 3-3-3 (Economy)
  • 2-2-2 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 31 inches (Economy)
  • 74 inches (Business)
  • 84 inches (First)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

China Southern Airlines In-flight Crew

China Southern Airlines Flight Attendant Uniform

China Southern Airlines flight attendant uniform is dominated by the color magenta. The uniform consists of three pieces, which are a white shirt, an outer blazer or vest, and a skirt. The plain white shirt is layered with the magenta outer piece, and combined with the knee-length skirt in pink and purple colors. The magenta outer piece is complemented with a gold accent on the sleeves and collar. As an accessory, the flight attendants also wear a light scarf in featuring the colors blue, yellow, and pink. With their hair tied in a bun, the flight attendants complete their uniform with a pair of black heels and an airline badge on the left chest.


China Southern Airlines Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

Domestic

Economy Class

Max. 5 kg (Dimension: max. 115 cm)

Max. 20 kg

Business Class

Max. 30 kg

First Class

2 pcs (max. 5 kg/pc) (Dimension: max. 115 cm)

Max. 40 kg

Internatioal

Economy Class

Max. 5 kg (Dimension: max. 115 cm)

Max. 23 kg (Dimension: max. 158 cm)

Premium Economy Class

2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

Business Class

3 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

First Class

2 pcs (max. 5 kg/pc) (Dimension: max. 115 cm)

3 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)

China Southern Airlines Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infants less than 14 days old are not allowed onboard.
  • Infants must be accompanied by an adult aged at least 18 years old.
  • Each passenger is only allowed to carry one infant on board.
  • Passengers traveling with an infant must pay an additional 10% of the normal ticket fare.
  • Infants are not allowed to occupy an individual seat and must be seated on the adult’s lap.
  • Passengers traveling with more than one infant must purchase additional child tickets. In this case, the infant will occupy an individual seat.
  • For safety reasons, the maximum number of infant carried on board vary depends on each aircraft.
  • Infant passengers are allowed 10 kg of baggage.
Child Passenger Policy (2-12 Years Old)

  • Children less than five years old are not allowed to travel alone and must be accompanied by an adult of at least 18 years old. The adult and the children must sit in the same cabin.
  • Adult passengers are allowed to carry up to two children aged between five to 12 years. Passengers carrying more than two children must pay the child service fee.
  • Children between five to 12 years old are allowed to travel alone as long as the flight does not require transit and the passengers must use the unescorted child service.
  • Parents or guardian are required to submit the child’s identification documents during booking. These documents include birth certificate, ID card, and passport.
  • Children must purchase their tickets via the airport counter or China Southern Airlines’ customer service.
  • Children traveling alone must be accompanied by their parents or guardians until the departure gate.
  • Parents or guardian must provide detailed information regarding the person who will pick up the unescorted child passenger at the destination airport.
  • Passengers with a child ticket is allowed the same baggage allowance as adult passengers.
Pregnant Passenger Policy

  • Passengers with a pregnancy less than 32 weeks are still allowed on board.
  • Pregnant passengers are required to submit a medical certificate, stating the passenger’s name, delivery date, flight date, and that the passenger is allowed to fly. The medical certificate must be issued within 72 hours before departure, signed by the physician, and sealed by the hospital.
  • Passengers with a pregnancy between 32-36 weeks are not allowed onboard. However, if travel is necessary, the passenger must fill in a clearance form during booking. The form can be obtained at the airline’s ticket counter.
  • Passengers with a pregnancy beyond 36 weeks, has a history of complication, or uncertain delivery date, are not allowed onboard.
Disabled Passenger Policy

  • Passengers with disability are recommended to book special services, such as wheelchair service, at least 48 hours before departure.
  • Passengers with disability are required to check-in two hours prior to normal check-in time.
  • The airline provides special storage space for disability equipment, which will be provided based on availability.
  • Passengers with disability are allowed to carry a service dog, as long as it is also allowed at the destination airport.
  • For safety reasons, the maximum number of disabled passengers carried on board vary depends on each aircraft.
  • Passengers older than 65 years with limited mobility who require special assistance are required to inform the airline during booking or at the airport counter.

China Southern Airlines Check-in Policy

China Southern Airlines Check-in Time

Please find the check-in time for all China Southern Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All routes

1 hour 30 minutes before departure

30 minutes before departure

China Southern Airlines Online Check-in

Online check-in is also available for China Southern Airlines flights. Please follow the steps below.

  1. Go to China Southern Airlines web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

China Southern Airlines Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit China Southern Airlines Refund Policy for a complete information on refund.

China Southern Airlines Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to China Southern Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact China Southern Airlines directly to reschedule.


 


About China Southern Airlines

China Southern Airlines (IATA code: CZ) is a subsidiary airline of China Southern Air Holding Company, as well as a member of SkyTeam airline alliance. Established in 1991, this airline now operates more than 2,000 flights every day, to 208 destinations across 40 countries. With a headquarter in Baiyun District, Guangzhou, Guangdong Province, the airline also chooses Guangzhou Baiyun International Airport and Beijing Capital International Airport as its main hubs. To support its operations, China Southern Airlines also has two secondary hubs located in Chongqing Jiangbei International Airport and Diwopu Urumqi International Airport. Carrying the slogan “Fly Your Dreams”, China Southern Airlines has become the fourth-largest airline in the world and the largest airline in Asia in terms of passengers carried. In addition, the airline is also Asia’s largest airline in terms of fleet size and revenue. In June 2006, the airline also broke the record of having 16,78 million flight hour and carrying nearly 900 million passengers without any incident. This achievement has really proven China Southern Airlines’ commitment to providing safe and comfortable flights for its passengers. In 2012, the airline also received Diamond Flight Safety Award by the Civil Aviation Administration of China (CAAC), making China Southern Airlines the leading airline in passenger safety. In addition to its commitment to safety, China Southern Airlines also offers a frequent flyer program for its loyal passengers. Named Sky Pearl Club, the program is divided into three tiers of membership, ranging from Base, Silver, to Gold. By being a member, passengers can earn miles every time they fly with China Southern Airlines, SkyTeam members, or other partner airlines. In addition, members can earn miles every time they stay at partner hotels, dine at partner restaurants, made a transaction using partner credit cards, or use any products and services from China Southern Airlines’ partners. The accumulated miles can be redeemed for various benefits and rewards, such as free flight tickets and flight class upgrade. China Southern Airlines offers three kinds of airport lounges located in Beijing Capital International Airport. Offering facilities such as WiFi connection, flight information, entertainment facilities, massage service, luggage storage space, charging stations, and dining facilities, these lounges are perfect for passengers who want to relax while waiting for their departure time. Sky Pearl Club Lounge is accessible for all Business Class and First Class passengers, Sky Pearl Club members, as well as SkyTeam Gold members. Like its name, First-class Lounge is available exclusively for First Class passengers. Meanwhile, VIP Lounge is available for all Business Class and First Class passengers, SkyTeam Elite Plus members, and VIP passengers. In its operations, China Southern Airlines offers four flight classes, which are Economy Class, Premium Economy Class, Business Class, and First Class. Economy Class, Premium Economy Class, and Business Class passengers are allowed to carry one item of cabin baggage, with a maximum weight of 5 kg and dimension not exceeding 115 cm. Meanwhile, First Class passengers are allowed two items of cabin baggage, with each item not exceeding 5 kg in weight and 115 cm in size. Cabin baggage must fit in the overhead cabin or underneath the passenger seats. In addition to cabin baggage, China Southern Airlines also provides checked baggage allowances for its passengers, which vary based on flight class and destinations. Economy Class or Premium Economy Class passengers traveling on domestic flights in Mainland China are allowed 20 kg of checked baggage. Business Class passengers can carry up to 30 kg, and First Class passengers up to 40 kg, of checked baggage. Meanwhile, on international routes, Economy Class or Premium Economy Class passengers are typically allowed one piece of checked baggage, weighing no more than 23 kg. Business Class passengers can carry up to two pieces of checked baggage, with maximum weight varying between 23 kg and 32 kg each. First Class passengers typically allowed three pieces of checked baggage, each with a maximum weight of 32 kg. Meanwhile, the maximum dimension for all checked baggage is 158 cm. Passengers can find out more about their baggage allowance on China Southern Airlines’ official website. To board the plane, passengers are required to check-in within the allowed time limit. China Southern Airlines provides three ways to check-in, which is through the check-in counters or self-check-in kiosks at airports, online check-in via SMS, or online check-in through the airline’s website. Available only in selected cities, online and mobile check-in usually can be done from 24 hours prior to departure. Meanwhile, airport check-in time varies for each airport. However, departure gate will be closed 30 minutes or 45 minutes before departure, depending on the destination.

China Southern Airlines History

China Southern Airlines was established in 1991 due to the decentralization of CAAC (Civil Aviation Administration of China) by the Chinese Government. This decentralization resulted in the establishment of seven regional airlines, including China Southern Airlines. This airline began its operation in 1991 using Antonov and Boeing aircraft. At this time, the airline operated 160 flights each day, covering 100 routes. In December 1992, the airline ordered six units of Boeing 777. In 1993, the airline completed its decentralization from CAAC when it gained independence on 10 October 1993. During this early years, China Southern Airlines was the dominant domestic airline in Mainland China. Together with the two major airlines of China–Air China and China Eastern–the airline handled half of passenger traffic carried by all Chinese carriers. To raise its operating standards and distance itself from mostly unprofitable second and third tiers domestic airlines, China Southern Airlines worked together with a number of foreign airlines regarding staff training and aircraft maintenance, with the ultimate aim of being listed on the New York Stock Exchange. In the mid-1990s, China Southern Airlines began to expand its international reach beyond Asia. In December 1995, the Chinese and United States governments signed an agreement that would allow the commencement of non-stop air services between the two countries. In November 2016, the airline began serving flights from Guangzhou to Amsterdam via Amsterdam, its first long-haul route. The following year, China Southern Airlines commenced non-stop trans-Pacific services to Los Angeles and Brisbane. With the arrival of Boeing 777 in late December 1995, China Southern Airlines began its European and American services. Two years later, in July 1997, the airline was successfully listed on the Hong Kong and New York Stock Exchanges, raising $600–$700 million. Much of the funds were used to facilitate the airline’s fleet expansion. By 1197, the airline, along with Xiamen Airlines, Shantou Airlines, and Guangxi Airlines, was carrying around 15 million passengers per year using around 90 aircraft. It operated 270 routes among 68 destinations and almost 2,450 flights per week. The airline group's revenue totaled at around US$1.4 billion with a net income of $90 million. By June 2016, almost ten years later, China Southern Airlines has carried more than 900 million passengers. The airline now operates more than 2,000 flights every day, to 208 destinations across 40 countries. With its many awards and achievements, China Southern Airlines has grown into the world’s fourth-largest airline in the world and the largest airline in Asia in terms of passengers carried.

Contact China Southern Airlines

62-21-57958222

China Southern Airlines Office

China Southern Airlines
The East 09th Floor Unit 07, Jl. Lingkar Mega Kuningan Kav E3. 2 No. 1, Jakarta

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