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Delta Air Lines: An Introduction

Delta Air Lines, is one of the largest American airlines, headquartered in Atlanta. The airline is a founding member of global airline alliance SkyTeam. With its subsidiaries and affiliations, Delta Air Lines operates 5,400 flights daily to 319 domestic and international destinations in 54 countries and six continents. There are six different types of flight classes offered by Delta Air Lines: Delta One, Delta Premium Select, First Class, Delta Comfort+, Main Cabin, and Basic Economy.


Delta Air Lines Booking & E-ticket

Search and book your Delta Air Lines flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Delta Air Lines ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Delta Air Lines e-ticket in My Booking or in your email

How to Pay

Payment for your Delta Air Lines ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret. For complete information about payment methods, please visit How to Pay.

Delta Air Lines E-ticket

Delta Air Lines e-ticket is an eligible proof for booking an Delta Air Lines flight. Show your e-ticket during check-in at the Delta Air Lines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Delta Air Lines Rating

based on 77 reviews

Service standard: Full Service

Delta Air Lines Seat Class

Basic Economy

Offering a great value for passengers who do not require great flexibility, Delta Air Lines does not assign seats to Basic Economy passengers until after check-in, so passengers traveling together, including families, may not be seated together. Passengers are also not eligible for complimentary or paid upgrades as well as to select their own seats.

In-flight Meal

Basic Economy Class passengers can enjoy complimentary snacks and non-alcoholic beverages such as Starbucks coffee, tea, juice, sodas, or water. Meanwhile, alcoholic beverages will only be served for passengers on long-haul flights.

Main Cabin

Main Cabin is dedicated for economy class passengers who are looking for more comfort. Main Cabin passengers with Medallion membership have the freedom to select their seat for free, while those without can enjoy it for a fee. Passengers also get to enjoy complimentary premium entertainment brought by Delta Studio, which offers games, movies and TV series. Complimentary headphones are available on international flights, while on domestic flights, headphones are available for purchase.

In-flight Meal

Passengers on long haul international and select domestic flights are served with complimentary meals complete with non-alcoholic and alcoholic beverages, while those on shorter flights can enjoy snacks and beverage from Starbucks coffee and Snyder’s pretzels to sandwiches and wraps.

Delta Comfort+

The airline’s premium economy service, Delta Comfort+ offers seats with up to 3 inches of extra legroom on domestic flights and up to 4 inches on international flights. Delta Comfort+ passengers also get to enjoy a dedicated overhead compartment for their cabin baggage and SkyPriority boarding, allowing them to settle in their flight sooner. They also enjoy the entertainments offered in the Main Cabin in addition to pillows, blankets, headsets and amenity kits.

In-flight Meal

Passengers on flights departing between 5:00 and 9:00 receive a complimentary Luvo wrap and a frozen Greek yogurt bar with complimentary alcoholic and non-alcoholic beverages, while those traveling more than 250 miles receive a choice of complimentary Starbucks coffee or alcoholic beverages. Snacks are always available onboard.

First Class

Available on domestic routes, First Class provides each passenger with a dedicated flight attendant, SkyPriority service throughout their journey, and up to 8 inches more legroom than Main Cabin. Each seat is equipped with built-in power outlets and almost all flights offer WiFi. Passengers get to enjoy premium entertainment through 11-inch seatback screens, while being wrapped in the comfort of Westin Heavenly blankets.

In-flight Meal

In addition to snacks that are also available in other cabins, First Class passengers will be served with chef-curated full service fresh meals complete with complimentary alcoholic or non-alcoholic beverages.

Delta Premium Select

Delta Premium Select is a first class service for passengers on select international flights. The seat in this class is wider and more spacious than the domestic first class and features adjustable leg rest and footrest. In addition to SkyPriority service, dedicated flight attendants and in-flight entertainments displayed through larger, 13.3-inch screens, passengers also receive amenity kits from TUMI with Malin+Goetz Travel Essentials, socks, eyeshades, and earplugs, and Westin Heavenly blankets.

In-flight Meal

Delta Premium Select passengers enjoy full service fresh meals with beautifully designed Alessi flatware and service ware, complete with complimentary alcoholic or non-alcoholic beverages, including Starbucks coffee and tea.

Delta One

Available on long-haul international flights and select cross-country flights, Delta One provides each passenger with a private suite featuring a seat that can be reclined to become a flatbed. Westin Heavenly In-Flight Bedding complete with an oversized duvet and a down pillow, a TUMI amenity kit containing earplugs, eyeshades, a Kiehl lip balm and a body lotion, a USB port and power outlet, an 18-inch high-resolution entertainment outlet, and a dedicated flight attendant are only some of the facilities that a Delta One passenger receives.

In-flight Meal

Delta Air Lines has worked with chefs around the world to concoct local, regional, and seasonal flavors for Delta One passengers. Enjoyed with Alessi flatware, the meals are paired with wines selected from around the globe by Delta’s Master Sommelier Andrea Robinson.

Delta Air Lines Privilege Programs

SkyMiles

Delta Air Lines has a frequent flyer program called SkyMiles to reward its most valuable passengers. SkyMiles members can earn miles from flights with not only Delta Air Lines, but also its partner airlines such as Virgin Atlantic, Aeromexico, KLM, and Air France. SkyMiles membership is divided into several tiers, each offers different benefits. Accumulated miles can be redeemed for extra baggage allowance, cabin class upgrade, free Delta Air Lines flight ticket, and a chance to travel with Delta Private Jet.

Sky Club

Delta Air Lines has lounges at various airports around the world. Named Sky Club, the lounge offers an array of premium beverages, including fine wines, champagnes and beer, and delectable food, such as salad, yogurt, bagels and soup, as well as Chef Mai Pam’s Thai Chicken and Asian Noodle Salad. In addition to the culinary offerings, Sky Club also offers massage chairs. Still, every Sky Club is different from others. The lounge in Denver, for instance, provides 4,600 seats and scrumptious meals for passengers.

Delta Air Lines Fleet

Airbus A321
Seat class:

  • Main Cabin
  • Delta Comfort+
  • First Class

Seat layout:

  • 3-3 (Main Cabin)
  • 3-3 (Delta Comfort+)
  • 2-2 (First Class)

Seat pitch:

  • 30 inches (Main Cabin)
  • 34 inches (Delta Comfort+)
  • 37 inches (First Class)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing 737-900ER
Seat class:

  • Main Cabin
  • Delta Comfort+
  • First Class

Seat layout:

  • 3-3 (Main Cabin)
  • 3-3 (Delta Comfort+)
  • 2-2 (First Class)

Seat pitch:

  • 30 inches (Main Cabin)
  • 34 inches (Delta Comfort+)
  • 37 inches (First Class)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing 777-200ER
Seat class:

  • Main Cabin
  • Delta Comfort+
  • Delta One

Seat layout:

  • 3-3-3 (Main Cabin)
  • 3-3-3 (Delta Comfort+)
  • 1-2-1 (Delta One)

Seat pitch:

  • 31 inches (Main Cabin)
  • 35 inches (Delta Comfort+)
  • 78 inches (Delta One)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Delta Air Lines In-flight Crew

Delta Air Lines Flight Attendant Uniform

Designed by famed American designer Zac Posen, the latest Delta Air Lines flight attendant uniform exudes classic elegance. The female flight attendant uniform is a purple knee-length sheath dress with elbow-length sleeves, providing the crew members with great flexibility while looking stylish. Posen conducted a research of one and a half years to produce this dress.


Delta Air Lines Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

All routes

Basic Economy

(1 hand baggage + 1 personal item) (Dimension: 56 x 35 x 23 cm)

Max. 23 kg (Dimension: max. 157 cm)

Main Economy

Delta Comfort+

First Class

2 pcs (max. 23 kg/pc) (Dimension: max. 157 cm)

Delta Premium Select

Delta One

Delta Air Lines Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infants aged less than 7 days are allowed for air travel with a letter of approval from a physician.
  • Infants less than 2 years old may travel for free within the US if their adult companions hold them in their lap.
  • Infants less than 2 years old who are seated in their own chair must use a child restraint system.
  • The window seat is the preferred location for an approved child restraint system. Other locations may be acceptable provided the child restraint system is not installed between other passengers and the aisle.
  • An accompanying adult must sit next to the child. More than one child restraint system may be used in the same seating row and section.
  • Passengers must not select flatbed seats or seats by the aisle or emergency exit if they will bring a child restraint system.
  • The child restraint seat must meet the FAA guidelines.
  • Infant’s baggage allowances are based on the fare paid for their travel. Strollers and seat restraints do not count as part of the standard baggage and therefore can easily be checked for free.
  • Delta Air Lines does not offer discounted infant and child fares within the US. Passengers may find discounted infant and child fares when traveling outside the US or between certain countries.
Child Passenger Policy

  • Passengers aged 2 years old or older must have their own seat. Delta Air Lines does not offer discounted infant and child fares within the US. Passengers may find discounted infant and child fares when traveling outside the US or between certain countries.
  • Children traveling alone must use the Unaccompanied Minor service. The child’s parent or legal guardian must take the UM to the departure gate.
  • The Unaccompanied Minor service is required for all children 5 to 14 years old traveling alone. The service is optional for children 15 – 17 years old.
  • Children aged 4 years old and younger may not travel alone and must be accompanied by a passenger at least 18 years of age.
  • Children aged 5 to 7 years old may travel alone only on nonstop flights. Traveling alone on connecting flights is only permitted for children aged 15 – 17 years old.
  • The child’s parent or legal guardian must make a confirmation regarding the UM service at least two hours before the flight departure.
  • A valid ID must be presented and signature captured of the person meeting the child. Delta Air Lines will not release to anyone other that the person named.
  • Unaccompanied Minors will most likely be seated on the back row so that the cabin crew can always keep an eye on them.
  • One Unaccompanied Minor service is only available for four children.
  • This service is only available for flights operating outside of 19:00 – 5:00.
Pregnant Passenger Policy

  • Delta Air Lines does not impose restrictions on flying for pregnant women, so a medical certificate is not required for travel.
  • Passengers with a pregnancy of 8 months or more are required to check with her doctor to be sure travel is not restricted.
Disabled Passenger Policy

  • Delta Air Lines provides wheelchairs for use at airports. However, passengers must request this service at the time of booking.
  • Upon arrival at the airport, passengers can notify a Delta Air Lines representative that they require a wheelchair for transportation to the departure gate.
  • To make it easy for passengers with a disability to reach their seat and to move around the plane, Delta Air Lines has also provided specially-designed aisle wheelchairs. The passengers can request this service at the time of booking.li>
  • Passengers who need certain medicines are required to carry such medicines onboard and keep them safe. Delta Air Lines does not provide a chiller.
  • Syringes used to administer medications must be verified by a copy of passenger’s prescription, stating they are necessary to help with their disability.
  • The flight attendants will assist as best as they could to help the passengers operate their wheelchairs, put their cabin baggage to the overhead compartment, open their meal box, and provide information regarding their preferred meal.

Delta Air Lines Check-in Policy

Delta Air Lines Check-in Time

Please find the check-in time for all Delta Air Lines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

2 hours before departure

30 minutes before departure

International

3 hours before departure

1 hour before departure

Delta Air Lines Online Check-in

Online check-in is also available for Delta Air Lines flights. Please follow the steps below.

  1. Go to Delta Air Lines web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Delta Air Lines Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Delta Air Lines Refund Policy for a complete information on refund.

Delta Air Lines Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Delta Air Lines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Delta Air Lines directly to reschedule.


 


About Delta Air Lines

Delta Air Lines (IATA code: DL) was established in May 1924 under the name Huff Daland Dusters and began its operation in June 1929. Headquartered in Atlanta, Georgia with the Hartsfield-Jackson International Airport as its main hub, Delta Air Lines currently has eight other hubs, which include Salt Lake City International Airport and Amsterdam Airport Schiphol among others. The airline operates flight service to many destinations in six continents, including Africa, which it has served since 2006. Starting as a small-scale airline, today Delta Air Lines is a growing airline with 160 million passengers each year. With its slogan “Keep Climbing”, Delta Air Lines achieves numerous awards. This year alone, the airline has received five awards, including being listed in Fortune magazine’s Most Admired Companies list and Business Travel Award’s Business Airline of the Year 2017. Last year, the airline received Honor for Workplace Diversity also from Fortune magazine, and for two consecutive years, the Full Service Airline Brand of the Year award from Harris Poll EquiTrend. The airline has also received an Employees’ Choice Award from Glassdoor. Delta Air Lines has offered a loyalty program since 1981 which they branded as SkyMiles in 1985. SkyMiles members can earn miles from every flight with Delta Air Lines and its partner airlines, as well as from credit card usage, hotel reservation, restaurant dining, or shopping. SkyMiles offers four membership tiers, which are Silver, Gold, Platinum, and Diamond. Each tier comes with different benefits, from priority waitlist, check-in, to boarding. The higher the membership tier, the more benefits the members can enjoy. Accumulated miles can be redeemed for free flight ticket, shopping, flight class upgrade, and many more. Delta Air Lines offers six different flight classes, consisting of Basic Economy, Main Cabin, Delta Comfort+, First Class, Delta Premium Select, and Delta One. As the topmost cabin class, Delta One offers a luxurious flight experience for its passengers on long haul flights. Although LCD touchscreens are provided in all cabin classes to meet passengers’ entertainment needs, the ones in Delta One are bigger and come with noise-canceling headsets to enhance the passengers’ experience. All Delta Air Lines passengers can carry one cabin baggage and one personal item onboard. Personal items may include wallets, camera bags, or laptops, strollers, umbrellas, and jackets. Passengers traveling in Basic Economy, Main Cabin and Delta Comfort+ may bring up to 23 kg of baggage, while passengers traveling in Delta Premium, Delta One and First Class are allowed baggage of 2 x 23 kg. All checked baggage must be dropped at the check-in counter. There are four check-in options available, which are online, mobile app, kiosk, and counter. Both kiosk and online check-in can be accessed from 24 hours before the flight. For domestic flights, check-in counters will be closed 30 minutes before departure, while for international flights, they will be closed one hour before departure.

Delta Air Lines History

When it was launched in 1924, Delta Air Lines was named after its founder, Huff Daland Dusters. In 1928, when the airline was bought by Collett E. Woolman, the airline changed its name to Delta Air Service. The first flight operation took place in 1929 using Travel Air S-6000B airplanes. Almost 50 years later, Delta Air Lines began to operate long-haul passenger flights using all-jet passenger planes, such as Boeing 747. Due to fuel efficiency issue, the Boeing aircraft were then replaced by Lockheed Tristar. Delta Air Lines strengthened its position in the aviation industry by acquiring other airlines, such as Northeast Airlines in the 1970s and Western Airlines in 1985. The period, specifically in 1980, also saw Delta Air Lines launching a frequent flyer program for its passengers. Upon Pan Am bankruptcy in 1991, Delta Air Lines conducted a merger and bought some of its flight routes, mostly to Europe, which expanded its European destinations. The period also saw Delta Air Lines opening flight routes through its Portland hub to Asian cities such as Bangkok, Fukuoka, Tokyo, Nagoya, Hong Kong and Taipei. In 2000, Delta Air Lines along with Air France, Aeromexico and Korean Air founded SkyTeam, which is now one of the world’s biggest airline alliances. During the same year, Delta Air Lines also improved its operational activities by purchasing Boeing 737-800, a double machine aircraft. Seven years later, Delta Air Lines experienced bankruptcy, which prompted it to merge with Northwest Airlines in 2008 to expand its flight network. Since this merger, both airlines have operated their flight service under the Delta Air Lines brand, and in 2010, both airlines merged their ticket booking and online service. Pan Am and Northwest Airlines were not the only airlines Delta Air Lines has merged with. Delta Air Lines had also conducted a merger with Chicago and Southern Airlines (1953), Northeast Airlines (1972), and Western Airlines (1987). These mergers had become Delta Air Lines’ strategy to become the most renowned airlines in the world while expanding its network and businesses. Among the airline’s subsidiaries are Comair, Delta Express, and Song.

Contact Delta Air Lines

62-21-2994 1595

Delta Air Lines Office

Delta Air Lines
Epicentrum Walk 7th Flr Unit B 712, Kawasan Rasuna Epicentrum Kuningan, Jakarta, Indonesia

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