Established in 2003, Etihad Airways has received various awards, such as World’s Best First Class from Skytrax, World’s Leading Airline from World Travel Awards, and The World’s Top 10 Airlines from Skytrax. The airline, which has its own airline alliance called Etihad Airways Partners, flies to more than 85 destinations worldwide with a frequency of 1,000 flights per week. In its operations, Etihad Airways offers three cabin classes: Economy Class, Business Class, and First Class.
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Payment for your Etihad Airways ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret. For complete information about payment methods, please visit How to Pay.
Etihad Airways e-ticket is an eligible proof for booking an Etihad Airways flight. Show your e-ticket during check-in at the Etihad Airways counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.
Etihad Airways delivers a sense of surprise to its Economy Class passengers by offering choice, comfort and fun. During the flight, passengers can enjoy hundreds of hours of on-demand entertainment through 11-inch or 10.6-inch touch screen televisions. A range of connection ports, as well as mobile or WiFi connectivity, are provided onboard select flights. The airline also offers in-flight meal and bar service.
In Economy Class, passengers will be served with dishes inspired by the airline’s destinations. Etihad Airways’ Economy Class offers a great selection of food and drinks, which include appetizers, main courses and desserts, as well as wines, beers, spirits, soft drinks and hot drinks. Each passenger can choose from three main courses, such as Chicken Biryani, Lamb Casserole, or Navratan Korma.
Business Class in Etihad Airways is divided into two types: Business Class and Business Studio. In Business Studio, passengers get a different business class experience, presented through an innovative layout and comfortable fully flat beds measuring up to 6 feet and 8 inches with multifunction features. On A380 aircraft, there is also an upper deck between First and Business Class which seats up to six passengers; each seat is fitted with seatbelts.
The in-flight meal menu in Etihad Airways Business Class is inspired by the best upmarket bistros around the world. Besides getting to decide when to eat, passengers will also be served with a highly curated selection of wine. Meanwhile, the onboard café service offers light snacks and a choice of teas, coffees, and hot chocolate.
Etihad Airways offers two types of First Class service, which are First Apartment and First Suite. First Apartment consists of suites offering a large leather armchair, a separate bed that is 6 feet and 10 inches long, and a vanity unit complete with a makeup mirror. All passengers get a range of skincare products from Omorovicza, a Hungarian luxury skincare brand. Meanwhile, First Suite passengers traveling on the B787 Dreamliner aircraft can relax in a comfortable leather seat that can be reclined to a 6-foot-8-inch fully flat bed. Each First Suite also has a personal wardrobe and a refreshments cabinet.
Once the passengers are seated on their First Class seat, Etihad Airways will welcome them with traditional Arabic coffee, dates and another refreshment of their choice. The in-flight meals, on the other hand, are inspired by the dishes of the world’s leading fine dining restaurants. Only the freshest ingredients are used to make the airline’s classic menu, and only some of the finest chinaware, cutlery and crystal glassware are used to serve them.
Since 30 August 2006, Etihad Airways has offered a frequent flyer program called Etihad Guest, which allows members to earn points (miles) from their flights with Etihad Airways and its airline partners, such as Air Berlin, Alitalia, Air Serbia, Air Seychelles, Etihad Regional, Jet Airways, and Niki. The points can then be redeemed for various rewards, including free flight tickets. Etihad Guest comprises three tiers, such as Silver, Gold and Platinum, Each tier offers different benefits, which include priority check-in and boarding, access to the airport lounge, and free extra baggage allowance.
Etihad Airways provides three kinds of airport lounge for its passengers: Arrivals Lounge, Premium Lounge, and First Class Lounge & Spa. Each lounge comes with a range of facilities, such as shaving service, relaxation area, international buffet, and business center. However, access to the airport lounge is only available for Business Class and First Class passengers. Etihad Guest members access the airport lounge by redeeming their points. Passengers that are not members of Etihad Guest and not traveling in Business Class or First Class may access the airport lounge by making a credit card payment.
The flight attendant uniform of Etihad Airways is created by well-known designer Ettore Bilotta using 100% Italian wool. It was made in various places across Italy with additional manufacturing in Shanghai, Tunis, and Bucharest. The cabin and lounge crew’s uniforms are chocolate brown with a purple accent, which differentiates them from the ground and special services teams whose uniforms feature an orange accent. The female cabin crew wear skirt suits, complemented by fitted gloves, belts, hats and scarfs, while the male cabin crew wear three-piece suits with belts and gloves.
Max. 7 kg (Dimension: 40 x 50 x 25 cm)
2 pcs (max. 23 kg/pc) (Dimension: 45 x 72 x 90 cm)
2 pcs (max. 12 kg) (Dimension: 40 x 50 x 25 cm)
2 pcs (max. 32 kg/pc) (Dimension: 45 x 72 x 90 cm)
All flights to America
Max. 7 kg (Dimension: max. 158 cm)
2 pcs (max. 23 kg/pc) (Dimension: 50 x 70 x 38 cm)
2 pcs (max. 12 kg) (Dimension: max. 158 cm)
2 pcs (max. 32 kg/pc) (Dimension: 50 x 70 x 38 cm)
Please find the check-in time for all Etihad Airways flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Check-in Time Limit
2 hours before departure
1 hour before departure
All flights to America
3 hours before departure
2 hours before departure
Online check-in is also available for Etihad Airways flights. Please follow the steps below.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Etihad Airways Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Etihad Airways Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Etihad Airways directly to reschedule.