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Additional Flight Services

Traveling with comfort is only a few clicks away–whether you are still on the ground or already up in the air.

Preflight Comfort at the Airport Lounge

Wait for your flight while enjoying a selection of extra services such as food and beverages, WiFi access, television, newspapers and magazines, workstations, massage chairs, and more at airport lounges. Book your access to an airport lounge when you check-in via Traveloka.

Booking Your Airport Lounge Access

Go to My Booking

Log in or register

Log in to your Traveloka account. If you do not have an account, register using the same email used in your booking.

Open your flight booking

Go to the Online Check-in menu on the homepage and select your flight. Online Check-in is also available through your e-ticket on My Booking.

Go to My Booking
Go to My Booking

Fill in your check-in details

Agree to the Online Check-in Policy and fill in your check-in details if required.

Choose your airport and lounge

In the Airport Services section, select your airport and preferred lounge. Then, click Check In and continue to payment.

Go to My Booking
Go to My Booking

Complete your payment

Select your preferred payment method and complete your payment within the time limit.

See your airport lounge voucher

Once payment is received, find your Airport Lounge Voucher on My Booking and your email. Show your voucher to the receptionist to enter the lounge.

Go to My Booking

Questions & Answers

Airport Lounge Facilities
In general, an airport lounge provides:
  • Food buffet
  • Restroom
  • Internet access
  • Prayer room
  • Smoking area
However, some lounges also provide services and facilities, such as reflexology and private/executive meeting rooms, which can be enjoyed at an additional charge.
Please note that the stay duration at an airport lounge varies. While some lounges have no restriction, others limit their guests’ stay duration to 3 hours.
Refund for Airport Lounge Booking
Unfortunately, refund and reschedule are not available for Airport Lounge.
Related Article
Purchasing Airport Lounge
To purchase Airport Lounge, simply add it to your flight when you are using Online Check-in.
Please check the online check-in closing time of your flight, as each airline has a different closing time. Here is the list of airlines and their online check-in closing time:
  • AirAsia and Citilink: 2 hours before departure
  • Garuda Indonesia and Sriwijaya Air: 4 hours before departure
  • Batik Air, Lion Air, and Wings Air: 5 hours before departure

  • If you are flying with children, please check the Airport Lounge Terms and Condition to see whether children can enjoy Airport Lounge for free.
    Airport Lounge Is Not Available
    If you can’t find the option to purchase Airport Lounge during online check-in for your flight, there are several possible reasons why:
  • 1. Traveloka doesn’t offer Airport Lounge in your departure/arrival terminal.
  • 2. Your departure/arrival time is too close to the lounge’s closing time.
  • 3. You’re checking in less than 2 hours before Online Check-in is closed.
  • 4. There are no lounges in your departure airport.

  • Get Cozy Waiting for Your Flight at the Airport Lounge

    Waiting to board your flight can be quite dull, especially since we are required to arrive at the airport early. However, as the center of all air transport operations, the airport has also provided an additional service, airport lounges, that aims to pamper passengers.

    Airport lounges are usually built by hospitality companies, such as hotels, restaurants, or cafes, as well as by airlines and banks. Some lounges that are always available at most Indonesian airports are Garuda Executive Lounge, BNI Lounge, and Blue Sky Lounge—with the Blue Sky Lounge being the favorite among passengers who are flying from Soekarno-Hatta Airport, Jakarta.

    In the airport lounge, passengers can enjoy various facilities, such as free WiFi access and unlimited food and drinks. Passengers can also read and catch up on their work in the available work area or relax on one of the comfortable chairs in the lounge. Some of the luxurious lounges even provide massage services.

    While waiting comfortably at the lounge, passengers should not worry about missing their flight. The airport lounge staff will ask for your flight number and schedule so they can immediately notify you when your plane is ready for boarding.

    First Class and Business Class passengers, as well as priority customers or certain credit card holders, are usually granted access into the airport lounge for free. Meanwhile, public passengers can gain access into airport lounges by paying an entry fee of Rp50.000 – Rp100.000 per person. Passengers can now buy airport lounge entrance tickets when checking in online at Traveloka.
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