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Traveloka Help Center

We are here to assist you

General Info
General Payment Info
Promo Info
Traveloka Coupon
Paying in IDR
Learn About Traveloka
About Traveloka
Traveloka App
travelokaPay
Reach Us
Contact Info

Question:

Where do I find out about promo deals?


Answer:

Smart consumer! To stay in touch with the latest promo deals, please visit the main Traveloka Promotions page or download the latest Traveloka App from Google Play Store (Android) or App Store (iOS) for FREE.

Question:

Must I pay if I subscribe to Traveloka's newsletter?


Answer:

Absolutely not! Traveloka's newsletter subscription is free of charge. By subscribing, you will receive information about discounts, best deals and other important updates about Traveloka via email.

Question:

Has my payment been received?


Answer:

To find out the status of your payment, please log in to your account and go to My Booking.

Question:

I have successfully booked and completed payment before the time limit, why haven't I received a confirmation in my email?


Answer:

Please check your spam/junk folder. Should you need further assistance, contact us by email: cs@traveloka.com or by phone at 0804-1500-308.

How do I make a payment for my booking?

Please visit How to Pay for complete information about payment methods.

The payment methods accepted by Traveloka is subject to the currency you wish to pay in.

Question:

Can I pay for extra services or special requests with a different credit card from what I used for my hotel booking?


Answer:

Yes, you can pay for your stay using a different credit card than the one you have used earlier to make a reservation at Traveloka.

Question:

My credit card transaction was unsuccessful. How could this happen?


Answer:

Sometimes it can take longer to process your payment. If your first transaction was unsuccessful, you can try to refresh the payment page. Please make sure that you have entered the correct credit card details before trying to make a payment again.

Should you need further information, please contact our Customer Service at 0804-1500-308.

Question:

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.


Answer:

Under certain circumstances, such as when your credit card issuing bank notices unusual transaction activities, it needs to verify your transaction to ensure that you are the rightful credit card owner. For users based in Malaysia, entering OTP is mandatory. Rest assured that all these are done to ensure the security of your payment.

How will I receive the one-time password (OTP) to complete my payment?

The one-time password (OTP) will be sent via SMS by the issuing bank of your credit card. After you have received the password, please enter it immediately to ensure a smooth transaction.

Question:

What are Traveloka coupons?


Answer:

Traveloka coupons are codes that you may enter during your payment process. When you have a Traveloka coupon, you will be entitled to a discount for flight and/or hotel.

Question:

How can I obtain a Traveloka coupon?


Answer:

Traveloka distributes exclusive coupons to our newsletter subscribers and during promo campaigns, so don't miss out! You can sign up for our newsletter here.

Question:

How do I use my Traveloka coupon?


Answer:

  1. Search your flight/hotel
  2. Choose and book your flight/hotel
  3. Enter coupon code on the Payment Page
  4. Complete your transaction

For more information, please visit the Traveloka blog.

Question:

What are the payment methods accepted for IDR Transactions?


Answer:

Traveloka accepts payments via Transfer (ATM/SMS Banking/e-Banking/bank teller), ATM (all ATM with the logo of Bersama, Prima and Alto), Credit Card (Visa/Mastercard), Internet Banking (BCA KlikPay, Mandiri ClickPay and CIMB Clicks) and Indomaret.

Please make sure your transferred amount goes to the bank account under the name 'PT Trinusa Travelindo', and NOT to personal bank accounts. Beware of fraud.

Question:

If I choose Transfer, how much time do I have to complete the payment process?


Answer:

The time limit for Transfer depends on the airline and booking schedule. The longest time limit is 3 hours. However, if you are booking one day before departure, the time limit may be shorter.

Question:

What are the differences between Transfer and ATM payment methods?


Answer:

The Transfer payment method is available from 01:30 until 21:00 WIB, whereas the ATM payment method is available for 24 hours.

If you choose ATM, be sure to transfer via ATM with the logo of ATM Bersama, Prima and Alto (see list of banks).

If you choose Transfer (including Internet/SMS/mobile banking and bank teller), be sure to transfer only to BCA, BRI, BNI or Bank Mandiri account under the name 'PT Trinusa Travelindo'.

Question:

I do not own a BCA, BNI, BRI or Mandiri ATM card. How do I complete my payment?


Answer:

If you do not own any of those ATM cards, you can transfer through other ATM within Bersama, Prima and Alto ATM network. You can also pay with cash in any Indomaret locations. Just choose Indomaret as your payment method during checkout.

Question:

How do I pay using the Indomaret method?


Answer:

Steps to complete payment via Indomaret:

  1. Remember your payment code.
  2. Visit the nearest Indomaret store.
  3. Show your payment code to the cashier. Please note that there will be an extra fee of Rp2.500 /transaction that is not included in the total transaction.
  4. Once the payment is made, you will receive a payment receipt from Indomaret.
  5. Payment confirmation and e-ticket/hotel voucher will be sent to your email.

Question:

Can you tell me more about Traveloka?


Answer:

Traveloka is one of the leading flight and hotel booking platforms in Southeast Asia, serving more than 100,000+ flight routes and 100,000+ hotels worldwide. We work hard to provide our customers with the cheapest hotel and flight rates every day!

Question:

Where can I get the Traveloka App?


Answer:

The Traveloka App can be downloaded from Google Play Store (Android) or App Store (iOS) for FREE.

Question:

Why can’t I download Traveloka App on my Android device?


Answer:

To install Traveloka App on Android, your device needs to have at least Android Operating System (OS) 4.0 Ice Cream Sandwich. Please also make sure that your device is connected to a stable 3G (at minimum) or WiFi connection.

Question:

Why can’t I download Traveloka App on my iOS device?


Answer:

To install Traveloka App on iOS, your device needs to have at least iOS 7. Please also make sure that your device is connected to a stable 3G (at minimum) or WiFi connection.

Question:

Is Traveloka App available for BlackBerry or Windows Phone?


Answer:

Currently, Traveloka App is only available for Android and iOS. For other operating systems, please access Traveloka via desktop or mobile web.

What is travelokaPay?

travelokaPay is a comprehensive payment method delivered to you by Traveloka. Enjoy a smooth, hassle-free transaction using travelokaPay! Your booking experience just became even more pleasant, all with Traveloka’s final price -- no hidden charges, no booking fee. To enjoy this feature, make sure you have updated your Traveloka App to version 2.9.

Please read Introducing travelokaPay to learn more.

What is My Cards by travelokaPay?

My Cards by travelokaPay is the fastest payment method from Traveloka. By registering to My Cards, you do not need to fill in your credit card details repeatedly. In other words, your booking process will be completed in under 60 seconds!

Is My Cards applicable for all payment methods?

As a payment method, My Cards is only applicable for payments with credit card.

Does Traveloka save my credit card details?

No, Traveloka ensures the security of your credit card data using leading industry data security and encryption standards (256-bit security technology and 100% PCI-compliance).

What types of credit cards can be used in My Cards?

Traveloka accepts Visa and MasterCard to be used in My Cards.

How many credit cards can I store in My Cards?

You can store up to 3 (three) credit cards in your account.

Can I remove the credit cards that I have registered?

Yes, of course. You can delete, add, or change the credit card details which you have registered at any time, because your convenience is our priority.

Can I use My Cards via smartphone?

Of course! My Cards is optimized for Traveloka App, which you can download for free on your smartphone.

How can I contact Traveloka?

Our Customer Service team is ready to assist you 24 hours a day, 7 days a week. Please get in touch with us through any of the following ways:

  1. Email: Submit your inquiry through this form. We will get back to you in no time with the information you need.
    Prefer to use your own email system? cs@traveloka.com
  2. Live Chat via desktop
  3. Phone: 0804-1500-308 (reachable from within Indonesia only. To find other local numbers, click here)

For more information, go to Contact Us.

I don't want to miss any updates about Traveloka. What should I do?

To keep yourself updated on our latest information and promo, follow us on our social media: Facebook, Twitter.

For more information, go to Contact Us.

Flight Info
General Information
Flight Search
Flight Booking
Flight Ticket Price
Travel Insurance
Business Class Facilities
Cancellation, Refund & Change
Web Check-in

Question:

Would a domestic flight with an overseas transit require a passport?


Answer:

Yes. Passport is required for a domestic flight with an overseas transit.

Question:

My passport validity is less than 6 months. Is it still valid for international flights?


Answer:

We're sorry, but your passport may be invalid for international flights. Please check the definitive rules in your destination country and also the issuing country of your passport.

Question:

At what age is a baby allowed to fly?


Answer:

Airlines have differing policies for infant passenger. Please visit our airlines pages or contact the airline directly to be sure about it.

How do I add my frequent flyer number?

Please contact our Customer Service at 0804-1500-308 to add your frequent flyer number. Alternatively, you can contact the Airline’s Call Center or enter the number during web check-in.

Why haven't I received my e-ticket?

There are a few possible reasons why your e-ticket has not been issued:

  • The payment was not the exact amount stated on the invoice
  • The payment was made after you have exceeded the payment time limit
  • There is a delay in the verification process of your payment due to disruptions in the bank system
  • There is a delay in the issuance of your e-ticket due to the disruptions in the airline system

If your e-ticket has not been issued although you have completed payment, please upload the proof of payment and please wait for 60 minutes max. If the payment you made is in accordance with the nominal charged and does not exceed the time limit given, your e-ticket will then be issued.

Where can I find my e-ticket and receipt?

Your e-ticket and receipt will be issued within 60 minutes after your payment has been verified. Once issued, your e-ticket and payment receipt will be sent to your contact's email address.

You can also find your e-ticket and receipt by logging in to your Traveloka account and going to My Booking. You can do this either from your Traveloka App, or Traveloka website using your laptop or mobile devices. If you don’t have a Traveloka account, then you can find them by clicking Retrieve Booking on Traveloka homepage (desktop and mobile web).

How can I see my flight details?

If you're logged in to your Traveloka account, you can find all information regarding your flight via My Booking. Otherwise, you can find it by clicking Retrieve Booking on Traveloka homepage. You can also find your flight details in the e-ticket issuance email, as well as on your e-ticket.

If you still can't find the information you're looking for, kindly contact Traveloka Customer Service.

Question:

How do I know whether my booking has been confirmed?


Answer:

Once your payment has been received, you will receive a confirmation email. The email contains your hotel voucher and itinerary details.

How do I book a flight through Traveloka?

You can book a flight by entering the dates and destinations in the search box on the homepage.

For complete instructions, go to How to Book.

Question:

Can I buy directly from Traveloka's office? Where can I find it in my city?


Answer:

We're sorry, but Traveloka does not conduct transactions over the phone or sales counters. To book a flight/hotel, please do so via our website at Traveloka.com.

Question:

Why is booking with Traveloka cheaper than most websites?


Answer:

That's because we're always working hard to negotiate with airlines to provide you with everyday, low prices. On top of that, with our highly secure and efficient technology, Traveloka is able to offer you the low prices you see on our site.

Question:

Does Traveloka charge any booking fee?


Answer:

Traveloka does NOT charge any booking fee for all payment methods. What you see is what you pay, with NO hidden charges at all.

Question:

Are there any additional charges on top of the Total Price shown in the Search Results page?


Answer:

No. All prices shown are final. The total price is the lowest paid amount, unless there are additional services such as baggage and meal, which is of your own choice.

Question:

May I know which airlines have already included Passenger Service Charge (PSC) or airport tax in their ticket?


Answer:

Since 1 March 2015, ALL airlines that serve domestic and international flights from Indonesia have included PSC in the ticket price.

Question:

I found several promo flight tickets on the Internet, newspapers and the Traveloka blog, but I couldn't find it in the search results. Why is that so?


Answer:

This may happen due to the limited number of promo tickets. To ensure that you receive the promo ticket, it is best to book immediately, or as soon as the offer appears in the search results.

Question:

Why do ticket prices change from time to time?


Answer:

To provide you with a seamless flight booking experience, the ticket price information is internally stored on a temporary basis. Hence, when you move to the payment page, prices may occasionally change as it adjusts to the airline's system.

Question:

Are the prices for children and infant different?


Answer:

According to the international flight regulation, there are 3 categories of passenger: Adult (age 12 and above), Children (age 2-12) and Infant (below age 2). Prices per category may vary depending on the airline policy.

Please contact the airline directly for more detailed information.

How much will it cost to upgrade a travel class?

It depends on the flight routes, seat availability, and how close you are to your departure date. Typically, the lower your current subclass ticket is, the higher the cost for your upgrade. The cost will also be higher if you have booked an intercontinental flight.

Question:

Has insurance been included in the ticket price?


Answer:

Whether or not a ticket has included insurance depends on the airline policy. To purchase add-ons such as insurance, you can do so while performing web check-in or by contacting the airline call center directly.

Question:

Where can I buy travel insurance?


Answer:

For your convenience, Traveloka offers travel insurance which you can purchase via the booking form. You can add the travel insurance option to your flight booking and the insurance fee will be included in the total price.

For more information, please visit our Travel Insurance page.

What are the benefits of flying Business Class?

Expect comfort and priority assistance from the cabin crew. Business class has first-rate meal quality, wider seats, better amenities, and its own dedicated flight attendants. It also provide travelers with extra baggage allowance, and also other facilities such as shorter check-in queue, VIP lounge access, and faster baggage offloading at the destination airport. Some facilities may differ between airlines, depending on the aircraft types and the flight lengths (e.g. long-haul or short-haul flights).

How do I submit special requests before flying Business Class (e.g. special meal)?

You can contact our Customer Service at 0804-1500-308 to proceed with your request. Please inform us the details of your request and we will do our best to accommodate them!

Do I have a special line for check-in?

Yes! Most airlines offer dedicated check-in lines for their First/Business Class passengers. For more information, consult the staff at the airline's check-in counter.

I have booked a Business Class flight through Traveloka. Can I choose my seat?

Absolutely! You can select your seat during web check-in, or request your desired seat to the check-in counter at the airport.

How do I get into the Business Class/First Class/Premium lounge at the airport?

No more waiting around for your transfer or departure in overcrowded restaurants or waiting rooms! Every Business Class and First Class passenger may access the lounge and enjoy its facilities with no additional fee. To benefit from this service, simply show your boarding pass at the lounge’s front desk. Savour the complimentary refreshments, and make the best of the lounge’s free high-speed internet, quiet area, shower rooms and other additional facilities such as newspapers and magazines.

How do I request for a flight upgrade?

For domestic routes, you can upgrade to Business Class by contacting the Airline’s Call Center. The respective agent will inform you the upgrade cost and how to complete the payment. To keep you informed, Indonesian airlines that serve Business Class include Garuda Indonesia, Batik Air, and Sriwijaya Air.

For international flights, you may proceed by contacting the Airline’s Call Center or Traveloka Customer Service. Our representative will guide you on the following steps.

Is it possible to downgrade the class?

Unfortunately, you could not downgrade a travel class through Traveloka. If you wish to do so, you need to contact the airline directly. Please note that downgrading a travel class depends on the seat availability, and you would not receive a refund for the fare differences.

Can I change my flight booking?

Yes, you can change or cancel your booking via My Booking menu in your account. To cancel, please log in and choose the specific booking that you would like to cancel. Then, click on the Refund icon of that booking.

If you would like to change your flight schedule, you can try our latest feature, Easy Reschedule. To know more about how it works, visit this complete guide to Easy Reschedule. Alternatively, you can contact the airline directly to change your flight date.

Can I cancel my booking and get a refund?

For complete information on refund, please visit Refund Procedure. All refunds must be processed through Traveloka. By submitting a refund, your reservation will be automatically cancelled.

Question:

What's my refund status?


Answer:

To find out the status of your refund, please click My Booking in your Traveloka account. If you are using Traveloka App, please log in and go to My Refund.

Question:

Do I always get a refund for ticket cancellation?


Answer:

Several airlines such as AirAsia, Citilink, Firefly, Jetstar and Tigerair only provide refunds for cancellations by airline. Promo tickets are non-refundable. Please make sure that you have read and understood the airline's policy.

Besides these conditions, you can get a refund via My Booking menu in your account, then click/tap on Refund on the booking that you are cancelling.

If you experience any difficulties, please contact our call center at 0804-1500-308.

Question:

How do I reschedule my flight?


Answer:

You can easily change your flight schedule and itinerary using Easy Reschedule. Find out more about Easy Reschedule here.

Question:

I did not enter my name correctly, how do I change it?


Answer:

Changing passenger names is possible, but only for certain airlines. Please refer to each airline's policy on the Flight Changes page.

Question:

How can I perform a web check-in?


Answer:

  1. Visit the airline web check-in page: AirAsia, Air France, Asiana, Bangkok Airways, Batik Air, Cathay Pacific, China Southern, Citilink, Etihad, Firefly, Garuda Indonesia, Jetstar, KLM, Lufthansa, Lion Air (domestic routes), Malaysia Airlines, Malindo Air, Singapore Airlines, Thai Airways, Tiger Air, Vietnam Airlines.
  2. Enter your Booking Reference or Passenger Last Name.
  3. Complete the web check-in details.
  4. After completing web check-in, print your boarding pass.

Question:

Why can’t I check-in online?


Answer:

Passengers of Aviastar, Kalstar Aviation, Lion Air (international routes), NAM Air, Sriwijaya Air, Trigana Air, Wings Air, Xpress Air, must check-in manually at the airport. Passengers of other airlines would be able to check-in online.

Hotel Info
Hotel Search
Hotel Booking
Hotel Rate
Travel Insurance
Hotel Facilities
Special Requests
Cancellation, Refund & Change
Guest Review
Hotel Policy
StayGuarantee
How do I book a hotel through Traveloka?

You can book a hotel by entering the dates and destinations in the search box on the homepage.

For complete instructions, go to How to Book.

How do I get my hotel voucher? Will a receipt be issued?

After completing your transaction, the hotel voucher and receipt will be emailed to you as an attachment. You can also access your hotel voucher in My Booking when you log in to your account on Traveloka App or Traveloka website.

Why haven't I received my hotel voucher?

There are a few possible reasons why your hotel voucher has not been issued:

  • The payment was not the exact amount stated on the invoice
  • The payment was made after you have exceeded the payment time limit
  • There is a delay in the verification process of your payment due to disruptions in the bank system

If your voucher has not been issued although you have completed payment, please upload the proof of payment and please wait for 60 minutes max. If the payment you made is in accordance with the nominal charged and does not exceed the time limit given, your voucher will then be issued.

How do I know whether my booking has been confirmed?

Once your payment has been received, you will receive a confirmation email. The email contains your hotel voucher and itinerary details.

At check-in, do I have to pay a deposit?

This depends on the hotel policy. Please read the hotel policy at the bottom of each hotel page. If you are using Traveloka App, tap See Details at the end of the hotel page to see the hotel policy.

Can I book a hotel for half a day (e.g. from morning to evening)?

Unfortunately, this is not possible. The minimum duration of stay is one day.

How do I book rooms for a group of guests?

Through Traveloka, you can book a maximum of 8 rooms in a single booking.

Can I buy directly from Traveloka's office? Where can I find it in my city?

We're sorry, but Traveloka does not conduct transactions over the phone or sales counters. To book a flight/hotel, please do so via our website at Traveloka.com.

Question:

What does each price include?


Answer:

All facilities displayed on the hotel page are included in the price shown. Complete information can be found on the booking page, confirmation page and your confirmation email.

Question:

On the hotel page, are the prices listed on a per-night or per-guest basis?


Answer:

All the prices listed on the hotel page are on a per-night basis, but some hostels charge by per-guest basis.

Question:

Does the price include tax?


Answer:

Yes, all prices shown are final and include taxes, with no hidden charges or price shocks.

Question:

Does the price include breakfast?


Answer:

This may vary depending on the hotel policy and room type. The breakfast icon will appear if the price includes breakfast.

Question:

What does it mean when a price has a strike-through on it?


Answer:

It means the price has become cheaper than the normal price offered by the hotel.

Question:

Does Traveloka offer a special price for members?


Answer:

Yes. Anyone who is a Traveloka member and owns an account will receive special prices.

Question:

Are there any additional charges for children?


Answer:

The prices shown in the search results do not include charges for children. Please contact the hotel directly as this depends on the hotel policy.

Question:

Where can I buy travel insurance?


Answer:

For your convenience, Traveloka offers travel insurance which you can purchase via the booking form. You can add the travel insurance option to your hotel booking and the insurance fee will be included in the total price.

For more information, please visit our Travel Insurance page.

Question:

Does the hotel price include travel insurance?


Answer:

It depends on the hotel policy. However, you can choose to purchase travel insurance while booking your hotel at Traveloka.

Question:

Is it possible to leave my luggage at the hotel before check-in or after check-out?


Answer:

Some hotels have luggage storage facilities. To find out if your hotel has one, please find out from the Hotel Description or contact the hotel directly.

Question:

How do I find out about the hotel facilities?


Answer:

Hotel main facilities (swimming pool, free WiFi, parking area, etc.) are displayed on the hotel page, while detailed room facilities (TV, air conditioning, hairdryer, etc.) are listed in the room descriptions. Complete hotel rules and restrictions -- such as cancellation policy, check-in age restriction, and marriage certificate requirement -- may also be found in the room descriptions.

All of the information above are also displayed on your hotel voucher.

Question:

How do I know if the hotel is disabled-friendly?


Answer:

This information is shown in the Hotel Description of each hotel page. If it isn't shown, this may mean that the hotel does not provide facilities for the disabled. Please contact the hotel directly for further information.

Question:

Can I request for an extra bed?


Answer:

Yes. Please contact the hotel directly or inform the staff at check-in. Payment for the extra bed is done directly at the hotel.

Question:

How do I submit a special request (i.e. airport transfer, room with beach view, extra bed, etc.)?


Answer:

You can submit a special request in your booking form. We will make every effort to fulfill your request, but please note that the fulfillment of your request will depend on the hotel’s availability.

Question:

How do I reserve a parking space?


Answer:

If the hotel has a parking lot, we suggest that you contact the hotel directly prior to your stay for parking reservation.

Question:

How do I know if a hotel provides shuttle services? How do I request for one?


Answer:

This information is provided in the Hotel Description of each hotel page. We suggest that you contact the hotel directly if, for example, you need to be picked up at the airport.

Question:

I have a confirmed hotel booking but only found out later that it did not include free breakfast. How do I request for breakfast?


Answer:

In your case, the only way to request for breakfast is at your hotel check-in. This means you may have to pay for your breakfast. Please check with the hotel directly to be sure of this.

To avoid this from happening again, always be sure to book a hotel room that includes breakfast as displayed on the room details.

Can I change my stay period or duration?

If you would like to change your stay period or duration, you may cancel your hotel reservation first. Then, book another date that suits you. However, please note that some hotel rooms are non-refundable, while some hotel rooms may have a cancellation fee imposed.

Can I cancel my hotel booking?

Yes, you can cancel your booking via My Booking menu in your account. To cancel, please log in and choose the specific booking that you would like to cancel. Then, click on the Refund icon of that booking.

Please note that not every hotel reservation can be cancelled. Make sure that you have read and understood the hotel's policy. Some hotel rooms are non-refundable, while some hotel rooms may have a cancellation fee imposed.

Question:

What's my refund status?


Answer:

To find out the status of your refund, please click My Booking in your Traveloka account. If you are using Traveloka App, please log in and go to My Refund.

Question:

Will I be charged a fee for cancelling my booking?


Answer:

Each room has a different cancellation policy. Please make sure of this in the confirmation email from Traveloka.

Question:

Where can I find the cancellation policy?


Answer:

The booking cancellation policy can be found on the hotel booking page. When you have completed the transaction, this information can be found in the confirmation email from Traveloka.

Question:

How do I know if my booking has been cancelled?


Answer:

You will receive an email regarding booking cancellation. Please check your email including your spam folder or contact us directly.

Question:

How do I submit a hotel review?


Answer:

You will receive an email from us a few days after you have checked out which will guide you on how to review your hotel stay.

Question:

Can everyone write a review?


Answer:

Yes. Everyone who has booked a hotel through Traveloka will receive an email to review their hotel stay.

Question:

Can I revise my review?


Answer:

Unfortunately, you cannot revise the review that has been submitted.

Question:

Why hasn't my review been published?


Answer:

We're really sorry about that. It could be that your review contains inappropriate comments that may offend or cause any issues related to ethnic, social groups, religion and race. If it is an error on our part, or should you need further assistance, please contact our Customer Service.

Question:

Are the reviews modified by Traveloka?


Answer:

Traveloka moderates all reviews to filter any inappropriate comments that may offend or cause any issues related to ethnic, social groups, religion and race. We do not amend the guest reviews unless it is inappropriate, of which the amendments are usually minimal.

Question:

Does Traveloka have any partnerships with hotels?


Answer:

Yes, Traveloka has direct partnership with hotels. Besides that, Traveloka also partners with other official third parties.

Question:

Can I still check-in if I arrive at the hotel way later than the check-in time?


Answer:

Yes. You can still check-in for late arrival. However, we suggest that you inform the hotel in advance about your late arrival.

Question:

How do I see the check-in/check-out time of each hotel?


Answer:

You can see the check-in/check-out time at the description section of each hotel page and on your hotel voucher.

Question:

How do I find information about the hotel facilities?


Answer:

Hotel facilities are displayed on each hotel page or room type. To obtain the complete hotel description, please click on Hotel facility below the Book Now button. If you are using Traveloka App, tap See All Facilities on the hotel page.

Question:

How do I book a smoking room if the only options are non-smoking rooms?


Answer:

If you cannot find any smoking rooms, this means that the hotel may not provide any. Please contact the hotel directly to be sure.

Question:

Do hotels allow guests to bring pets?


Answer:

This depends on the hotel policy. Please read the hotel policy at the bottom of each hotel page. If you are using Traveloka App, tap See Details at the end of the hotel page to see the hotel policy.

What is StayGuarantee?

StayGuarantee is an assurance given by Traveloka that you could check-in successfully at the accommodation of your choice. Say goodbye to check-in troubles!

Who can claim for StayGuarantee?

Anyone who books an accommodation through Traveloka App, desktop or mobile web with “Indonesia” as the country setting is eligible to claim for StayGuarantee. To keep you informed, it is unlikely that our hotel partners would decline your confirmed booking. But just in case, you can easily claim for Stay Guarantee.

How does StayGuarantee work?

Beginning one day before your hotel check-in date, a button that reads “Need Check-in Help?” will show up on your hotel voucher. Tap this button in case you need our assistance for your check-in.

After the button is tapped, a list of check-in troubles will appear. Pick one that best describes your situation, and our Customer Service Specialist will contact you to help you solve it.

In the rare events that you still find yourself unable to check in, tap the “Need Check-in Help?” button again so our Specialist can look for alternative accommodations at equal -- or even better -- quality for you. Pick one that you like best, at no additional cost.

PS: We care about your satisfaction. So if you feel unsatisfied with your stay at the new accommodation, we will give you a discount coupon worth up to 50% of your original transaction. Use this coupon for your next booking of any Traveloka products.

If you decide not to stay at any of the offered accommodations, you will get a full refund discount coupon along with a full refund of your original payment.

How to submit a claim for StayGuarantee?

You can claim for StayGuarantee via Traveloka App (minimum version 2.9) or through our 24/7 Customer Service. Please refer to How to Claim for more details.

How long does it take to process a guarantee claim?

Traveloka Customer Support Specialist will contact you within 24 hours after you submit your claim request, to update you about your claim status. If you are entitled to a full refund, the refund process may take up to 5 (five) days once we have received your complete details.

How would I know whether my claim is approved or not?

Traveloka Customer Support Specialist will contact you via telephone or email within 24 hours after you submit a claim request, to update you about your claim status.

Why is my claim rejected?

Claim approval for every submission will be decided on a case-by-case basis. Please refer to StayGuarantee Terms and Conditions for more details.

Is there a time limit for submitting a claim?

Yes. Please submit your claim form within 1 day after your check-in date, or at the latest 3 days after your check-out date.

I have just noticed that Traveloka offers StayGuarantee. Can I claim for the compensation for my past bookings?

Unfortunately, you can only claim for the compensation for your active booking within 1 day after your check-in date, up to 3 days after your check-out date.

Why could I not claim the guarantee?

The Claim the Guarantee button will appear on your hotel voucher 1 day after your check-in date, up to 3 days after your check-out date. Be sure to recheck your voucher within these dates!

What are the advantages of booking a Pay at Hotel room?

Pay at Hotel allows you more flexibility in your accommodation booking. Unlike regular bookings, nothing must be paid in advance to secure a Pay at Hotel room. And if things go unplanned, you can cancel your reservation and save yourself the extra effort of requesting a refund. Please note that a cancellation fee might occur.

What are the differences between Pay at Hotel and regular bookings?

Unlike regular hotel bookings, no advance payment will be needed to secure a Pay at Hotel room. Instead, you can settle your payment after you arrive at the accommodation.

Once I arrive at the accommodation, how do I pay for my booking?

The accepted payment methods may vary, depending on the policy of each accommodation. Please check your hotel voucher to find complete information about the accepted payment methods at your accommodation.

Do I need to provide a credit card to book a Pay at Hotel room?

Yes, a valid credit card is required. The card will only be used to guarantee your booking, and won’t be charged unless in the event of no-show or late cancellation. Some accommodations may also pre-authorize your card for deposit purpose upon check-in. The deposit will be released within 2-3 days after your check-out date.

I forgot to bring the credit card that I used to make my reservation. Is this OK?

You will be asked upon check-in to present the credit card you’ve used for your booking. If you’ve left it at home, you may still check in and settle your account with a different credit card or other methods accepted at the accommodation.

What should I do if the accommodation charges a different amount from what I saw during booking?

We always aim to provide our customers with accurate payment information. Please be informed that the amount you should pay is the one stated on your hotel voucher and invoice. If you are charged a different amount, please contact Traveloka Customer Service so we can help you out.

Where is Pay at Hotel available?

Pay at Hotel is supported by accommodations at several countries across three continents. The countries are Italy, France, UK, The Netherlands, Australia, Turkey, Germany, India, Greece, Maldives, Canada, Japan, Korea, Hong Kong, Taiwan, and The United Arab Emirates.

The credit card I’ve used for booking will expire by the time of my stay. Is this OK?

Yes. You can still check in and pay with a different credit card or another payment method accepted at the accommodation. For an easy check-in on your next stay, however, please make sure your credit card is valid through the month of your check-out date.

I’ve made a payment, but the hotel charged me with some additional fees to my credit card. What should I do?

If you are accidentally charged for extra payment, please call Traveloka Customer Service for assistance.

Am I guaranteed to stay at the accommodation that I’ve booked?

Absolutely. Once your booking is confirmed, you are guaranteed to be able to stay at your chosen accommodation.

Can I cancel my booking if I have booked a Pay at Hotel room?

Of course. To cancel your Pay at Hotel booking, please contact Traveloka Customer Service at 0804-1500-308, or send us an email at cs@traveloka.com. Please note that a cancellation fee might occur. You may find the complete information about hotel cancellation policy on your hotel voucher.

I’ve booked a Pay at Hotel room and would like to cancel it. If there’s any cancellation fee imposed, how do I pay for it?

The cancellation fee will be charged to the credit card you used for your booking. To avoid any fees, please make sure that you have read the cancellation policy displayed during booking and on your hotel voucher.

Top-Up & Data Packages Info
General Information
Top-Up & Data Packages
Telkomsel Data Packages
What can I do with top-up & data package services from Traveloka?

Stay connected anytime, anywhere with ease! Now, you can purchase prepaid phone credit top-up on Traveloka, or choose among various data package options to get online and access the Internet.

What are the available payment options?

Traveloka accepts payments via bank transfer (ATM/SMS Banking/e-banking/bank teller), ATM (all ATMs with ATM Bersama, Prima or Alto logo), Credit Card (Visa/MasterCard) and Internet Banking (BCA KlikPay, Mandiri ClickPay and CIMB Clicks).

Please visit How to Pay for complete information on available payment methods.

Where do I find out about top-up and data package promo deals?

You may find our promotion deals on the top of the Top-Up & Data page. For complete information on top-up and data package promo deals, please visit our promo page.

What phone service providers or operators are supported for top-up and data package purchases on Traveloka?

We support XL, Axis, Indosat (IM3/Mentari Ooredoo), Smartfren, Telkomsel (Kartu As/Simpati), 3 (Tri) and BOLT!.

Is the data package provided by Traveloka the same with the data package I usually purchase straight from my operator?

Yes, we provide the same data package that you usually purchase straight from your operator.

I want to top up my prepaid SIM card. What are the available top up options?
We offer many different options, from the Rp5.000 to the Rp1.000.000 top-up credit depending on your mobile phone operator.
If I purchase a data package through Traveloka, would it deduct my credit balance?

No. You are paying for your data package separately and we will not take your existing credit balance.

Can I top up another person’s number? How do I top up for more than one number?
Of course. You can top up for your friends and family too. However, you can only top up for one prepaid mobile phone or BOLT! number at a time, so please make another transaction if you would like to top up more than one destination number.
Can I purchase my top-up or data package through Traveloka website?
Unfortunately, this service is currently available on Traveloka App for Android only. Hang on while we’re working to introduce you on other Traveloka platforms!
Why haven’t I received my top-up credit?

There could be several reasons why this happened:

  1. You have entered a postpaid destination number
  2. The number you entered is inactive or expired
  3. Payment system failure
  4. Technical issue on the phone operator’s side

If you find yourself in this situation, please contact our Customer Service team at 0804-1500-308 so we can help you immediately.

It is also possible that you have entered the wrong phone number during your transaction. It is regretful, but in this case, we would not be able to return your payment or cancel your transaction.

What should I do if I entered the wrong number during my top-up transaction?
Unfortunately, you cannot change the destination number after your payment has been made. To prevent this from happening, be sure to recheck the destination number before you make your payment.
After I entered my BOLT! number, I saw that the Indonesia calling code +62 was added in front of the number. Is this OK?

Yes. The calling code +62 is automatically added by our system to your BOLT! number. If you see +62999xx on your search results, order details and anywhere else, rest assured we acknowledged that you have entered the correct BOLT! destination number.

Can I purchase a data package for my mobile number during its grace period?

No. Before making any purchase, please ensure that your destination number is not within its grace period. Please make sure your number has not been deactivated, or try reactivate your number before purchasing a data package.

Can I top up or purchase data packages of the exact same amount multiple times for one destination phone number?

You can do so for all operators except Tri, BOLT! and Smartfren. Please do not purchase the exact same product (either top-up credit or data package) from one of these operators within 30 minutes, as this may result in failure of top-up completion by the operator.

What are included in Traveloka’s data roaming services?

We partnered with local mobile network operators to provide data roaming services at affordable prices. While traveling overseas, activate your data roaming on your mobile phone to make calls, send messages and enjoy Internet access -- without having to replace your original SIM card. Now you can decide exactly how much you are paying for overseas phone use before you travel!

Currently, data roaming service is only available for Telkomsel users. Hang on while we are adding more telco partners to our list!

How do I purchase data roaming package through Traveloka?

Open your Traveloka App and tap International Data Plans on the homepage screen. To purchase, enter your destination country along with number of days of service use (if applicable). Afterwards, choose a package among the available options. Enter your mobile number, select the date you wish to activate your plan, then make a payment.

Once we have successfully verified your payment, we will activate your data roaming on your selected date. If you choose to activate the roaming on your date of purchase, we will immediately activate your data roaming.

Specifically for Kartu Halo users, we recommend that you first make sure your roaming feature has been unlocked by Telkomsel. To do so, please call Telkomsel Call Center at 133.

How is the active period of Telkomsel data roaming package calculated?
The active period of your data roaming package will begin at 00:01 WIB each day. This means if you purchase a data roaming package to be activated for one day on 1 January 2017, then your roaming will be active on 1 January 2017 from 00:01 WIB until 23:59 WIB on the same day.
Can I purchase my data roaming package after I arrive at my destination country?
You can do so, but in order to do that you are required to connect to the Internet. We recommend that you purchase your data roaming package prior to your departure, so you can check your roaming status and contact us for any assistance needed before you leave.
What should I do to be able to use the data roaming service?

For Prepaid users, your roaming package will be automatically activated -- no need to do manual setup on your mobile device as the international roaming feature is unlocked by default. For Postpaid users, please check with the operator directly by dialing Telkomsel Call Center at *133# to make sure your roaming feature has been unlocked and enabled. While you are abroad, Telkomsel Call Center can be reached at +628110000333.

Your roaming package is always active as long as it’s still within the active period with sufficient credit balance. Please dial *266# before departing to your destination country to check your activation status, set up SMS notifications, or check your usage.

Can I change the active period?
Unfortunately, you cannot change the active period of your data roaming package. We suggest that you recheck the details of your transaction, which contain the activation date of your roaming package along with its active period, before confirming your purchase.
What should I do if I entered the wrong number for the purchased data roaming?

If you have noticed that you entered the wrong number in advance of the active period, please call our Customer Service at 0804-1500-308. We will do our best to clear things up for you.

Unfortunately, if your roaming service is already activated before you notice this error, we would not be able to change its active period or issue a refund for your transaction. For more information, please refer to the International Data Plans Terms and Conditions as shown on Product Policy section under the My Booking menu on Traveloka App.

Which prepaid SIM cards can I buy through Traveloka?

We provide micro and nano SIM cards for you to stay connected while traveling abroad. Currently, you can purchase Singtel hi!Tourist SIM cards for $15 or $30 (for use within Singapore only). Please refer to this page to learn more about the features and benefits of these prepaid SIM cards.

Please also note that this service is currently only available for customers traveling to Singapore.

What are the services included in the package?

Singtel hi!Tourist SIM cards come with talk, text and data plans. For more details, please click on the following page.

How do I get my SIM card?

Once we are able to verify your payment, we will send you a confirmation email containing a voucher you need to redeem at Singapore Changi Airport. You may also find the voucher under the My Booking menu on Traveloka App.

To redeem your voucher, go to any of our partner’s counter located at Singapore Changi Airport Terminal 1, 2 or 3. Simply show the voucher on your mobile screen to the counter staff, without having to print it out in advance! Details on where to pick up your SIM card will be provided in your confirmation email.

You will also need to have your passport ready to register your SIM Card.

How do I set up an Internet connection using my prepaid SIM card?
Your data plan will be activated automatically after you insert the Singtel hi!Tourist SIM card into your mobile phone. If you encounter any problem upon installation, please refer to the instruction card that you receive at the voucher redemption counter. Alternatively, you can dial +65-6235-1688 to reach Singtel Customer Care for support.
How do I check my data usage?
Please dial *100*1# after you install your Singtel hi!Tourist SIM card.
Do I have to redeem the voucher on my activation date?

No. You can redeem your voucher anytime before it expires. Please check your voucher to be sure about its expiration date.

What is Pocket WiFi rental?

Pocket WiFi router is a mobile device that connects you to the Internet by providing a WiFi hotspot, which can be shared with other devices (e.g. smartphone, iPad, laptop, etc.) at the same time. By renting a WiFi router through Traveloka, you will stay connected anywhere in the world!

In which countries can I use the WiFi router?
Currently, WiFi router is only available for use within Singapore.
What should I do to rent a WiFi router through Traveloka?

First, you need to purchase a WiFi router voucher. One voucher is only valid for one-day rental (which means you will need three vouchers for three days of rental, four vouchers for four days of rental, and so on.). Upon successful payment verification,, we will send you a confirmation email along with the voucher. You may also find your voucher under the My Booking menu on Traveloka App.

To redeem your voucher, go to any of our partner’s voucher redemption counter at Changi Airport Singapore Terminal 1, 2 or 3. Simply show your voucher from your mobile screen, without having to print it out!

Where should I go to collect and return the rented WiFi router?

You will need to pick up the WiFi router at Changi Airport Singapore at one of the following locations:

  1. Arrival Hall Public Area Terminal 1 Booth T1A (next to Starbucks)
  2. Arrival Hall Public Area Terminal 2 Booth T2 (across belt 34)
  3. Departure Hall Public Area Terminal 2 Booth T2B (across check-in row 10)
  4. Arrival Hall Public Area Terminal 3 booth Booth T3 (across belt 42)

Location details for device collection will be given in the confirmation email. To return the device, simply go to any of the pickup locations.

Do I need a credit card for router rental deposit?

An S$200 credit card authorization hold deposit is required at pickup. No cash accepted. The temporary hold will be placed at the time of rental and released when you return the device. There will be no actual charges made on your credit card -- the authorization hold will be removed from your account (and thus returning your balance) by the time the device is returned. Expect the balance to appear in 14 to 30 working days from the date of rental, depending on the issuing bank of your credit card.

All additional fees incurred -- such as rental extension, late fees and charges for damaged/lost/stolen devices -- will be collected at return.

How are WiFi router rental days calculated?

WiFi router rental period will begin at 24:00 SGT each day. So if you redeem the WiFi router voucher for two days on 1 January 2017 at 10:00 SGT, then the device should be returned before 24:00 SGT on 2 January 2017. The total rental days will be calculated upon device return.

How do I extend the WiFi router rental period?

You need to purchase additional vouchers through Traveloka. Please note that one voucher is only valid for one day, which means you would need three vouchers for three additional days of rental, four vouchers for four additional days, etc.

When you return the WiFi router, simply bring the additional voucher(s) and show it to the counter staff. If your voucher is insufficient, you will be charged an additional fee which is deducted from the deposit that you have paid in advance.

What should I do if I forget to return the WiFi router?
If you do not return the device, then the S$200 deposit will not be returned to your credit card balance. Please make sure that you have enough time before your scheduled departure to return the WiFi router at the respective counter.
What are the available options for Telkomsel Data Plans?

The decision on price changes and package benefits is within the authority of Telkomsel. Package details and other policies are subject to change.

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Notes:
* The Midnight Data Service (MDS) bonus data is active for 15 days from 00:01 AM to 6:59 AM every day. The bonus can be obtained in non-4G cities (except Papua and Maluku). Package benefits are subject to change.
** VideoMax bonus data (free streaming and subscription to HooQ & Viu) is active for 30 days across all cities nationwide. For more information, click here.

What zones are covered by Telkomsel?

The decision on zone divisions is within the authority of Telkomsel. Package details and other policies are subject to change.

Zone 1 & 2

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Zone 3

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Zone 4

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Zone 5

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Zone 6

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Zone 7

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Zone 8

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Zone 9

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Zone 10

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Zone 11

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Zone 12

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Attractions & Activities Info
General Information
Attractions & Activities Booking
Attractions & Activities Cancellation & Change
Attractions & Activities Voucher Redemption
What is included in the booking fare of an attraction or activity?

What the booking price includes or does not include may vary according to your choice of attraction or activity. However, the price typically covers an attraction’s admission fee or the basic equipments for your chosen activity.

How do I find out about the most popular attraction in a city?

To explore the most popular attractions in a city, you can enter the city/province/country name in the search box. The search results will automatically be sorted according to their popularity. Pick an attraction you would enjoy the most!

Do I get a tour guide for my booked attraction?

Some attractions or activities come with a tour guide to ensure the enjoyment and safety of your experience. Please check the Activity Details section to learn more about tour guide availability.

How do I know that my reservation is confirmed?

Once we are able to verify your payment, we will send you a confirmation email along with a text message notification to your mobile number. At this point, we can assure you that your booking is confirmed.

Alternatively, you can also check your booking status in My Booking menu via Traveloka App and website.

How can I get to the attraction?

Some tour operators come up with a free pickup services. If the activity or attraction that you book offers this service, you would find the words ‘Hotel Pickup & Dropoff’ in the Activity Details. Please fill in your pickup details with your hotel name and address upon booking, so the operator knows where to pick you up! If an attraction or activity requires you to make your own way, we would provide you with the location name as well as the full address of the attraction and/or the meeting point.

Where do I find out about attractions and activities promo deals?

You may find our promo deals at the top of the Attractions & Activities page. For complete information about attractions and activities promo deals, please go to our promo page.

How do I book an attraction or activity through Traveloka?

Simply open your Traveloka App then tap the Attractions & Activities menu on the homepage. Search for attractions or places to visit, or browse our selection of recommended activities just below the search button.

Why should I book an attraction or activity through Traveloka?

No more queueing! Have your ticket emailed instantly to you and skip the queue at the ticketing counter. You will also get all the tips and important information about visiting the attraction. Last but not least, it comes with the best price!

How much does an infant ticket cost?

There is no special category for infant tickets. No worries, this does not mean your children could not participate in the fun. Just make sure to choose an attraction or activity that allows for children and infant guests. Check out the Activity Details section to learn whether infant guests are welcome.

Is there any special price for group bookings?

Yes! Some attractions do offer a special price for group bookings. Make sure you enter the correct number of guests in the search box to enjoy this special price.

Is there a maximum number of guests in one booking?

The maximum number of guests in one booking code will depend on our partner’s venue or activity restrictions. Some activities may have more specific rules and guidelines about the minimum and maximum number of guests. Be sure to check out the number of guests allowed directly on the app before booking any activity!

How long do I have to wait for my voucher after I booked an attraction or activity?

After your payment has been verified, we will immediately work with the tour operator to issue your voucher. The voucher issuance process may vary in length depending on the attraction or activity you have chosen. However, be rest assured that your booking is taken care of.

Please note that if your booking was made after 23:00 WIB, your voucher will be issued at the regular business hours on the following day.

I want to book an attraction or activity that is not actually on the list. Can I do that?

Unfortunately, booking an unlisted attraction or activity would not be possible. If you have a suggestion of great things to add to our list, feel free to inform our Customer Service so we could make the efforts to include them. We would love to learn what excites you!

Can I cancel a confirmed booking and get a refund?

To find out whether your booking is refundable or non-refundable, you may refer to the cancellation policy stated on your voucher. Cancellation may also be subject to an additional refund processing fee, depending on your refund method.

How can I cancel my booking?

If you need to cancel your booking, please contact our 24/7 Customer Service through this form. Please note that a cancellation fee will apply.

Can I change my choice of attraction or the date of my visit?

Unfortunately, you could not modify the details of your confirmed booking. What you could do instead is to cancel your booking. Please note that a cancellation fee will apply.

Can I correct the name on my voucher or change the guest’s name to another person’s?

Unfortunately, you would not be able to correct the misspelled name on your voucher or change the name to someone else’s. Please check your booking details carefully to make sure you have got everything correct!

Whom shall I contact after arriving at the attraction?

Once you arrive at the attraction, please go to the reception office to redeem your voucher. Any information related to voucher redemption will be shown on your confirmation email, and any specific policy from the attraction will appear under the My Booking menu on Traveloka App or website.

Should I bring my Traveloka voucher to the attraction?

Traveloka vouchers are designed so you could simply show them from your mobile screen. However, some operators may need you to print out the voucher in order to redeem it. The complete information on voucher redemption is provided in your confirmation email. You may also find it under the My Booking menu on Traveloka App or website after logging in to your Traveloka account.

Should I show my identity card to redeem the voucher?

In general, the lead guest must present valid ID in order to redeem the voucher if the booking was made under one name. The ID is required for authentication purposes. In some cases, however, presenting a proper identification might not be necessary.

Train Info
General Information
Train Search
Train Booking
Train Cancellation & Change
Train Check-in
Where do I find general information about PT. KAI?

For more information about PT. KAI, please refer to this page.

Where do I find out about train ticket promo deals?

For complete information about train promo deals, please go to our promo page.

How do I book a train ticket through Traveloka?

Start your train booking by clicking on the Train menu at the top of the homepage. Search for a train by filling in your origin city/station, destination, date of travel and the number of passenger. Take a look at the train details on the search results page, and choose one that best suits your needs. Fill in your contact information and passenger details, and then proceed with payment. You will then receive an email from Traveloka that contains your e-ticket.

Can I choose my seat?

Of course. You can select your seat by clicking Select Seat in Traveloka booking form.

What is the maximum number of seats that I can book?

You can book up to four seats for four adults under one booking code. You can also bring your infant with you, but please be informed that they will not have their own seat.

How much should I pay for my infant?

Children under the age of 3 can travel free of charge. However, please note that they are not entitled for a seat.

What type of identification is needed to book?

Passengers over 18 years old need to provide an official ID (KTP/SIM/Passport) to book. For passengers under 18 years old who do not yet have KTP/SIM/Passport, please provide in your booking form another valid identity number (e.g. birth certificate, student ID), or simply enter your date of birth in ddmmyyyy format.

How do I know if my reservation is confirmed?

Once we are able to successfully verify your payment, we will send you an e-ticket which contains a booking code from PT. Kereta Api Indonesia. At this point, we can assure you that your booking is confirmed.

Can I cancel a confirmed booking and get a refund?

Yes, you can request a refund at one of PT. KAI appointed stations at the latest 30 minutes before departure time. However, please note that PT. KAI will charge you for a cancellation fee of 25% off the original ticket fare (not counting discount or service fee). Please refer to this page for further details.

Can I change my train schedule?

Absolutely! You can request a reschedule at the departure station at the latest 60 minutes before departure time. Please keep in mind that you will be charged for a reschedule fee of 25% off the original ticket fare (not counting discount or service fee). Please refer to this page for further details.

Can I correct the name on my e-ticket or change the passenger’s name to another person?

Unfortunately, you would not be able to correct the misspelled name on your e-ticket or change the name to someone else’s. Please check your booking details carefully to make sure you have got everything correct!

What should I do with the e-ticket from Traveloka?

On the day of your departure, you need to bring your Traveloka e-ticket to the departure station.

What else should I bring to the train station?

You only need to bring your mobile phone to show your e-ticket from Traveloka. Along with the e-ticket, please also bring a valid ID (that you used for booking) to be able to board the train.

What should I do after arriving at the train station?

Once you arrived at the train station, you have to exchange your Traveloka e-ticket with the official boarding pass from PT. Kereta Api Indonesia. To do this, please go to the self check-in machine at the station and scan the QR code on your e-ticket with the check-in machine. Alternatively, you can also enter the booking code as shown on your e-ticket.

To board the train, bring your printed boarding pass to the boarding gate and show it along with the valid ID that you used for booking.

Do I need to print out my e-ticket?

Go paperless! You can present your e-ticket straight from your mobile phone. Open your Traveloka App, tap My Bookings menu at the bottom of the homepage, and find your e-ticket. Do remember to exchange this e-ticket with the official boarding pass from PT. Kereta Api Indonesia to be able to board the train.