Garden Palace Hotel Surabaya

Hotels
Jl Yos Sudarso 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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About Accommodation

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Staying at Garden Palace Hotel Surabaya is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
2019 Traveloka Hotel Awards Winner: Best Food

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

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Strategic Location (134)
Friendly Staffs (70)
Affordable Price (9)
Great Cleanliness (4)
9.4
/ 10
Atus S.
Room is large enough, clean, good view, green parking area. But we need the waste water is not stagnant in the bathroom floor.

Location Info

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Jl Yos Sudarso 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
Lobby Garden Palace Hotel Surabaya
Lobby 2 Garden Palace Hotel Surabaya

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Location


Staying at Garden Palace Hotel Surabaya is a good choice when you are visiting Genteng.

The hotel has a very good location, also near the Juanda International Airport (SUB), which is only 13.64 km away.

The hotel is located only 7.64 km away from Pelabuhan Tanjung Perak.

This hotel is very easy to find since it is strategically positioned close to public facilities.

About Garden Palace Hotel Surabaya

From business event to corporate gathering, Garden Palace Hotel Surabaya provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Garden Palace Hotel Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Garden Palace Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Garden Palace Hotel Surabaya.

All Facilities

Bar, Cafe and Lounge Garden Palace Hotel Surabaya
Bar, Cafe and Lounge
Entertainment Facility Garden Palace Hotel Surabaya
Entertainment Facility
Fitness Center Garden Palace Hotel Surabaya
Fitness Center
Functional Hall Garden Palace Hotel Surabaya
Functional Hall
Common Space Garden Palace Hotel Surabaya
Common Space

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Buffet dinner
  • Nightclub
  • Bar
  • Vegetarian meal

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Smoking area

Things to Do

  • Fitness center
  • Garden
  • Massage
  • Spa

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Projector

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Accessibility equipment
  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring Marriage Certificate. Please bring the required documents in hard copy.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at Garden Palace Hotel Surabaya?
There are top facilites at Garden Palace Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Garden Palace Hotel Surabaya?
The standard check-in time at Garden Palace Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Garden Palace Hotel Surabaya provide breakfast?
Yes, Garden Palace Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 8,006 verified guests reviews
8.3
Impressive
Fantastic
2,344
Very Good
3,875
Satisfying
471
Average
1,316
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (134)
friendly staffs (70)
affordable price (9)
great cleanliness (4)
excellent service (1)
tasty breakfast (26)
complete facilities (5)
spacious room (81)
varied breakfast (3)
family friendly (2)
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Language
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Show Reviews with Photos
Glody S.
Holiday
9.7
/ 10
06 Oct 2023
Awesome, comfy and large space bedroom. Excellent view window room. Have a refrigerator and electric water kettle
Review photo of Garden Palace Hotel Surabaya from Glody S.
Review photo of Garden Palace Hotel Surabaya 2 from Glody S.
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Review photo of Garden Palace Hotel Surabaya 7 from Glody S.
+4
Photos

1 liked this review

AM
ALBERT M. S. K.
Holiday
9.7
/ 10
05 Apr 2022
Old hotel but still comfortable, Gym is good as a hotel facility
Review photo of Garden Palace Hotel Surabaya from Albert M. S. K.

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JI
Johannes I.
Business
9.3
/ 10
23 Feb 2023
Smell old at lobby hotel but clean. Upgrade room because of marriage certificate, officer told us they don't request it but I showed him text from online agent. Breakfast so so. Bathroom need renovation for shower handle. Overall it is nice stay thank you
Review photo of Garden Palace Hotel Surabaya from Johannes I.

3 liked this review

MW
Muhammad W. A.
Staycation
5.2
/ 10
23 Jan 2024
Bathroom is very bad, very dirty.
Review photo of Garden Palace Hotel Surabaya from Muhammad W. A.

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Accommodation's Reply
02 Feb 2024
Please accept our sincere apologies on the short falls received by you. And will will look on further improvement.
bp
basket p. b.
Business
10
/ 10
19 Apr 2022
At that time I checked-in at night, the mas at the reception was friendly and very kind, I offered to be woken up at dawn, really nice, the check-in process was also fast so I could rest soon, the room was clean and spacious, I didn't expect it even though it has been established for decades but the quality is still well maintained, the rooms are clean, the air conditioner is cold, the TV channel choices are many, the bathroom is clean, the breakfast is good, you can sleep well, the point is really recommended and you must stay here again.
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Review photo of Garden Palace Hotel Surabaya from Steven A.
Review photo of Garden Palace Hotel Surabaya 2 from Steven A.
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5 liked this review

IW
Ilham W. P.
9.7
/ 10
10 Aug 2023
The first time, the staycation at the Garden Palace didn't have any medicine, eh, it kept on charging me, but it's a shame to add more food menus for breakfast so that it's even more fun to see the overall room is good, just parking, please fix it again if you can use a special greeting for the parking so that the impression is great, thank you.
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Review photo of Garden Palace Hotel Surabaya from Ilham W. P.
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4 liked this review

Accommodation's Reply
31 Aug 2023
Dear Mr. Ilham Wahyu Pratama, On behalf of management hotel, I would like to thank you for staying with us. We would like to welcoming you again in the future. Thank you and have a pleasant day.
AM
Ary M.
Holiday
9.7
/ 10
05 Jun 2023
This hotel is very supportive to guests who bring bicycle boxes. Even at that time it provided a special place for guests who wanted to assemble their bicycles. Incidentally at that time there was a fairly large cycling event in Surabaya.
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Review photo of Garden Palace Hotel Surabaya from Ary M.
Review photo of Garden Palace Hotel Surabaya 2 from Ary M.

2 liked this review

KP
Kukuh P. W.
Staycation
9.7
/ 10
22 Nov 2022
I really enjoyed my experience at Hotel Garden Palace. Very good and friendly service, want to stay here again, thanks online agent, thanks Garden Palace HotelπŸ’–
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Review photo of Garden Palace Hotel Surabaya from Kukuh P. W.
Review photo of Garden Palace Hotel Surabaya 2 from Kukuh P. W.
Review photo of Garden Palace Hotel Surabaya 3 from Kukuh P. W.

2 liked this review

DI
DRIANDA I. P.
9.7
/ 10
08 Oct 2022
Again staying here to unwind checked in around 6pm, even though the room was upgraded but felt a bit disappointed because I ordered it and liked it in the Standard Classic type (floors 20s and above) but was upgraded to the Superior type and got it on the 9th floor, he said it was still under maintenance. I don't really like the Superior type of room. But still according to the request for the bathroom, there is a bathtub for soaking, hot water is smooth, the air conditioner is cold, the poll is steady, the wifi is running smoothly, the tv channels are quite complete even though some are blurry. The cleanliness of the room must be improved, because early in the morning around 9 o'clock there were cockroaches without wings in the room but the employees were quick to act immediately. The rooms and hallways must be scented so they don't smell damp (different from the rooms and hallways on the 21st floor which don't smell damp). For breakfast, the choices are many and the taste is delicious, especially the fried rice and fried noodles. Adding breakfast for 1 pax is subject to a price of 110 thousand, the price has gone up but the taste and variants of breads and others are much more stable. The employees are friendly and will still be one of the favorite hotels, even though it's a shame that there is no swimming pool . Suggestion: it's better to book a Standard Classic or Deluxe Thematic room, even though the model is a bit old-fashioned but it's more comfortable and clean in my personal opinion. Moreover, I like hotel rooms with vintage/classic nuances
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Review photo of Garden Palace Hotel Surabaya from Drianda I. P.
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Review photo of Garden Palace Hotel Surabaya 6 from Drianda I. P.

4 liked this review

nf
nani f.
Holiday
9.7
/ 10
31 Aug 2022
The rooms are comfortable, spacious, the breakfast is varied. The taste is right on the tongue. Affordable prices.
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Review photo of Garden Palace Hotel Surabaya from Nani F.
Review photo of Garden Palace Hotel Surabaya 2 from Nani F.

5 liked this review

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Bedroom 4 Garden Palace Hotel Surabaya

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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