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  1. Hotel
  2. Indonesia(37,466 hotel)
  3. East Java(3,524 hotel)
  4. Surabaya(1,051 hotel)
  5. Wonokromo(76 hotel)
  6. The Alana Surabaya

The Alana Surabaya

Hotel
Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231
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Traveloka
8.8 Impressive

From 4,186 reviews

TripAdvisor

From 514 reviews

See our top reviews!

Check our curated reviews for honest descriptions about this accommodation.

Alana has been my favorite 4-star hotel in Surabaya for the last 2 years. I love the spacious room and bathroom, free mini bar, super comfy king bed, big TV screen, full-length mirror, built-in hairdryer, delicious breakfast, and not forgetting to mention the super friendly staffs... I LOVE everything! As a plus, there are taxis parked exactly in front of the hotel so I didn't have to wait long when I needed to go somewhere. I got late-night hunger and fortunately, KFC is only 1-minute walk away! Perfect location for business traveling as well. Very recommended stay!
Jane K. S.
Facilities
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
JX International Convention Exhibition
(0.30 km)
Maspion Square
(0.57 km)
Royal Plaza Surabaya
(1.11 km)
Marina Plaza
(1.91 km)
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Review by Traveloka users

Based on 4,186 reviews

8.8
Impressive
Fantastic
1,745
Very Good
2,041
Satisfying
192
Average
204
Poor
4
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
9.7
- Backpacking
this hotel is perfect for escaping the rush of big city. what a wonderful place and services.
8.5
- Family vacation
The room was quite clean. The good thing is the free minibar (mini noodle, peanuts and isotonic drink), I never stay in a hotel which provide free mini bar before. The thing I don’t like is the parking access, its the weirdest access I’ve ever seen since the parking lot is basically a basic figure of 8.
9.4
Great place, nice hotel at centre of city.
8.8
- Business travel
Nice staff hotel & services. Easy to mobilize.
10
- Backpacking
I forgot to take a picture on this hotel. But it was very awesome services and facilities. Their crew were so helpful and accessible to go around Surabaya. Thank you Alana for help me attend my friend wedding. Will come back soon!
8.5
Big space room but light not too bright in the room.
8.5
Housekeeping need to check toilet amenities more often. Sometimes they missed filling up cotton bud
9.7
- Family vacation
Overall I am specifically satisfied. Below notes happened during my stay at Suite Room #1700 as of 15 - 17 Feb 2019. The points were: Minus points: 1. Malfunction faucet switch of bathroom shower. It took us 30 plus minutes to wait for maintenance to rectify it. 2. Non coordination restaurant crews. I was asked several times for meals payment. 3. Hot water was not the hottest compared to other premium hotels/rooms I've ever stayed both locals and abroad. 4. Housekeeping slow responses (beyond 30 minutes to deliver slipper and confirm ready to cleanup). After checking, found that only 1 person assigned on that 17th floor but can be added when needed by some guests simultaneously. 5. Elevator no 1 (far left) was unable to clearly read the RFID Room Card when we left indoor swimming pool back to our room. The pool guy helped. 6. Gym Hot Potable drink water not ready and there was a note "Rusak" on it. 7. No recyclable plastic bag on each bin in the room 8. Non emphatic door front lobby crew when I asked him for letting in a Go Food guy to deliver mine, during hard rain. I am not in any way going to run under the rain picking my orders from the Go Food guy halted in lobby roadside gate. Plus points: 1. Housekeeping rectified the faucet switch. 2. MoD responses and ask for apology. 3. MoD politely offered complimentary all meals free for me and my family. 4. F.O Manager warmly offered me to contact him next time I plan to stay there. 5. Hotel crews responsive during my stay. So.....decision are all yours guys... Overall I am satisfied...but it will fully depend on my next stay...Insya Allah I can be more satisfied...
9.6
- Business travel
Good place to stay in Surabaya.
6.3
- Business travel
The room is quite comfortable but the gym's open time unschedule well.
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Hotel Description
Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

Location
The Alana Surabaya is located in area / city Wonokromo.

The hotel has a very good location, also near the Juanda International Airport (SUB), which is only 9.13 km away.

There are plenty of tourist attractions nearby, such as JX International Convention Exhibition within 0.3 km, and Maspion Square within 0.57 km.

About The Alana Surabaya

Whether you are planning an event or other special occasions, The Alana Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Alana Surabaya.

The Alana Surabaya is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

From business event to corporate gathering, The Alana Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Alana Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at The Alana Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Alana Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Alana Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Alana Surabaya.

Read More
Hotel Policy
<p> Breakfast time start from 06:00 until 10:00. </p> <p> Pets are NOT allowed. </p>
Read More
Facilities
  • Food and Drinks
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Breakfast
    • Buffet breakfast
    • Cafe
    • Poolside bar
    • Set menu lunch
    • Show cooking restaurant
    • Snack bar
    • Snacks
    • Dietary menu
    • Vegetarian meal
  • Hotel Services
    • Bellhop
    • Concierge
    • Doorman
    • Express check-in
    • Express check-out
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Newspaper in lobby
    • Newspaper
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Things to Do
    • Children club
    • Children play area
    • Children pool
    • Fitness center
    • Indoor pool
    • Massage
    • Sauna
    • Spa
    • Steam room
  • In-room Facilities
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Refrigerator
    • Shower
    • TV
  • Sports and Recreations
    • Aerobics
    • Billiard
    • Cycling
    • Darts
    • Fitness center
    • Table tennis
  • Business Facilities
    • Business center
    • Computer station
    • Meeting facilities
    • Photocopier
    • Projector
  • General
    • AC
    • Ballroom
    • Banquet
    • Family room
    • Swimming pool
  • Transportation
    • Bicycle rental
    • Car rental
    • Valet parking
  • Nearby Facilities
    • ATM/Banking
    • Laundry
    • Shops
  • Shuttle Service
    • Airport transfer (surcharge)
  • Connectivity
    • Free WiFi
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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