Hotel may accept Late check out, subject to room availability, with additional fee.
Hotel may accept Early check in, subject to room availability
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals.
Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Please note that Deluxe Double or Twin Room with Lagoon does not allow any children age below 12 due to safety and security reason.
Effective from 1st June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night. This fee is payable directly to the hotel upon check-out and is not included in the room rate and taxes stated herein.
With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang.
Pets are NOT allowed.
Smoking is strictly not allowed in this property, and smoking area is available.