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Your Guide to Traveloka Points

Navigate through Traveloka Points to get the most out of it!

How do I earn Points?
1

First, log in to your account before you book your trip.

2

Points can come from all Hotel booking, and most Flight or Flight + Hotel booking.

3

When you complete your purchase, you will earn Pending Points.

4

Pending Points will turn Active 7 days after you complete your trip.

5

Once your Points turn Active, you can start redeeming them!

What must I know before using Points?

You will not earn Points from purchases made with coupons or promo codes.

Points expire! Redeem them within 1 year after they become Active.

Points cannot be combined and/or transferred from one account to another.

You cannot access Points when using other than your default country and/or currency.

Points from a transaction will become invalid if you refund the purchase.

How do I redeem Points?
Traveloka Rewards
Reward Coupons

Redeem your Points for Traveloka Rewards to get discounts on Flight, Hotel, Flight + Hotel, and Attraction & Activities. Here’s how:

Log in to your account

Always start with logging in, otherwise you cannot access your Points!

Make sure you have enough Active Points

Each Traveloka Reward has a minimum Points requirement for redemption.

Book your trip

Flight, Hotel, Flight + Hotel and Attraction & Activities are eligible for redemption. Visit My Points for some destination inspirations.

Redeem your Points

Redeem your Points at the payment page after selecting your payment method, and enjoy the discount!

Redeem your Points for Reward Coupons to enjoy special offers from our top merchants without any minimum Points redemption requirements. Reward Coupons are available on Traveloka App version 3.1 and above.

Open My Points

Tap your Points on your Traveloka App homepage to open My Points. Scroll down to find the Reward Coupons catalogue.

Choose your reward

Once you've found the reward to redeem, check its details, especially its expiry date and terms of use. Then, tap Redeem.

Find your redeemed coupons in My Coupons

Go back to My Points to find My Coupons. Redeemed coupons can be found in My Coupons within 24 hours from redemption, after which it will be stored in Coupon History.

Slide coupons to enjoy your reward

There are 2 Slide buttons. If you see the Slide at Merchant button on your coupon, please ask the cashier at the merchant’s location to slide it and enter the coupon code for you. Meanwhile, if you see Slide to See Coupon Code, you can slide and enter the coupon code yourself.

Learn how to save more with Points!
Questions and Answers
Getting Started
Earning Points
Redeeming Points
Important Information
Traveloka Rewards
Reward Coupons
Currency & Country Settings
What is Traveloka Points?

Traveloka Points is a reward program that we created to value our most loyal customers. This program allows you to earn Points each time you make a Flight, Hotel, or Flight + Hotel transaction on Traveloka, and redeem them for a discount on your next transactions. So, what are you waiting for? Earn your Points now!

Do I have to become a Traveloka member to earn Points?

Yes! To become a Traveloka member, you have to create a Traveloka account. Then, you can start earning Points each time you make a Flight, Hotel, or Flight + Hotel transaction. Register now!

How much is 1 Point worth?

1 Point is worth Rp100.

What are Pending Points and Active Points?

Pending Points are Points that you automatically earn after completing a transaction. These Points are not redeemable yet. 

Your Pending Points will become Active Points seven (7) days after your trip is completed. At this time, you can redeem them for rewards.

You can easily check your Points’ status and transaction history in My Points.

How do I earn Points?

To earn Points, you have to make a Flight, Hotel, or Flight + Hotel transaction via the Traveloka desktop website or Traveloka App on Android or iOS version 2.12 and above. 

Be sure to log in to your Traveloka account before you make your booking. Otherwise, we will not be able to reward your transaction with Points.

How many Points will I earn from a transaction?

The earning rate for every product is different. You can check the amount of Points you will earn from each product on the search result.

What can I use my Points for?

You can redeem your Points for Traveloka Rewards and Reward Coupons. 

Traveloka Rewards are discounts on Flight, Hotel, Flight + Hotel, and Attraction & Activities. Meanwhile, Reward Coupons are special offers from our top merchants, available on Traveloka App version 3.1 and above. 

Can Points expire? If so, how long are they valid for?

Points are valid for one (1) year since their activation date. You may check your Points’ status and expiration date in My Points.

How do I earn Points and from which transactions?

To earn Points, you have to make a Flight, Hotel, or Flight + Hotel transaction via Traveloka desktop, mobile website, or Traveloka App on Android or iOS version 2.12 and above. Please note, however, that Points are only available for Flight + Hotel transactions that were made on 9 October 2017 onwards.

Be sure to log in to your Traveloka account before you make your booking. Otherwise, we will not be able to reward your transaction with Points.

How many Points will I earn from a transaction?

The earning rate for every product is different. You can check the amount of Points you will earn from each product on the search result.

Will I earn Points if I make my payment directly at the hotel via Pay at Hotel?

Yes, as long as the hotel is located in Indonesia, you will earn Points when you make your payment directly at the hotel via Pay at Hotel.

Will I still earn Points if I use a coupon or promo code for my payment?

Unfortunately, you won't be able to earn Points if you make your payment using a coupon or promo code.

What can I use my Points for?

You can redeem your Points for Traveloka Rewards or Reward Coupons. 

Traveloka Rewards are discounts on Flight, Hotel, Flight + Hotel, and Attraction & Activities. Meanwhile, Reward Coupons are special offers from our top merchants, available on Traveloka App version 3.1 and above. 

How much is 1 Point worth?

1 Point is worth Rp100.

Will my Points be deducted if I tap/click “Redeem”, but do not complete the transaction?

No. If you haven’t made any payment yet, your Points will be automatically returned to your account after the booking expires.

I am planning to pay for my booking directly at the hotel. Can I redeem my Points for this room?

We are sorry, but it is not possible to redeem Points for a booking that will be paid directly at the hotel.

Can I transfer my Points from one account to another?

The Points you have earned through an account are exclusive to that account only. This means you won’t be able to transfer Points from one account to another.

It is also not possible to merge several Traveloka accounts into one or to combine Points from different Traveloka accounts.

What will happen to my Points if I refund my booking?

If you submit a refund request for your booking, the amount of Pending Points that you have earned from the booking will be deducted automatically.

Please also note that if you use your Points for a booking then decide to refund the booking, your Points will not be returned to your account.

Can Points expire? If so, how long are they valid for?

Points are valid for one (1) year since their activation date. You may check your Points’ status and expiration date in My Points.

What should I do if I didn’t receive the correct amount of Points?

You can Contact Us. Please have your Traveloka Booking ID handy when you contact our team.

What are Traveloka Rewards?

Traveloka Rewards are discounts on Traveloka products that you can enjoy by redeeming your Points. You can redeem Points for Flight, Hotel, Flight + Hotel, and Attractions & Activities.

How many Points must I have before I can redeem them for Traveloka Rewards?

Each Traveloka Reward has a minimum Points requirement for redemption, and the amount varies for each product.

You need at least 1,000 Points before redeeming for Hotel; 2,500 Points for Flight; 1,000 Points for Flight + Hotel and 1,000 Points for Attractions & Activities. 

What are Reward Coupons?

Reward coupons are coupons that contain  rewards from various top merchants. You can get these rewards by redeeming your Traveloka Points.

How do I redeem my Points for a reward coupon?

Make sure that you are logged in to your Traveloka account. Tap on your Points from your Traveloka App homepage, then select the coupon you want from the Reward Coupon catalogue.

How to use a Reward Coupon?

There are two (2) ways to use your reward coupons. If your coupons need to be redeemed at the merchant’s location, you can ask the merchant’s cashier to redeem it for you.

For coupons that can be used online, you can simply follow the merchant’s instruction to get your reward.

What is the difference between Slide at Merchant and Slide to See Coupon Code?

The difference is the way the coupons are used. 

For coupons with the Slide at Merchant button, you will need to ask the cashier at the merchant's location to enter the coupon code into the merchant's system to get your reward. 

Meanwhile, for coupons with the Slide to See Coupon Code button, you can simply enter the coupon code as instructed by the merchant.

Where can I find all of my redeemed coupons?

You can find both your redeemed and expired coupons in My Coupons.

A coupon will be moved from My Coupon to Coupon History within 24 hours after redemption.

I can’t use my coupon at the merchant. What should I do?

If you find any trouble using your coupon, you may find the related merchant’s contact under the coupon's Need Help? section.

Can reward coupons expire?

Yes, each coupon has its own active period. Expired coupons can no longer be redeemed for any reward. 

You can see all your expired coupons in the Coupon History page.

Can I refund my coupon after it was redeemed?

A coupon that has been redeemed cannot be canceled or refunded.

How do I set the default currency of my Traveloka Points account?

Default currency is the currency used in your first transaction. You can set it in My Account. Please note that once your default currency is set, it will be recorded in our system immediately and you won’t be able to change it in the future. 

If you already made a transaction and earned Points before you set your default currency, the currency you used earlier for that transaction automatically became your default currency.

Will I earn Points if I make a transaction using a currency different from my account’s default currency?

Unfortunately, no. Cross-currency transactions are not supported by our reward program.

Can I redeem Points if I make a transaction using a currency other than my account’s default currency?

Unfortunately, if you make a payment in a currency other than the default currency of your account, you will not be able to redeem your Points in that transaction.

Have other questions about Traveloka Points? Contact us. For questions related to partnership, email us at partnership.points@traveloka.com.
Terms of Use

There are some ground rules for Traveloka Points. Want to read more? Click below.

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