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Oman Air: An Introduction

Oman Air is the flagship carrier and a national airline of Oman. Founded in 1993, Oman Air operates scheduled domestic and international passenger services from its main base at Muscat International Airport. The airline, that received an Official Four Star Airline from Skytrax in 2011, offers three different flight classes from Economy Class, Business Class and First Class, covering 47 destinations around the world.


Oman Air Booking & E-ticket

Search and book your Oman Air flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Oman Air ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Oman Air e-ticket in My Booking or in your email

How to Pay

Payment for your Oman Air ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret.
For complete information about payment methods, please visit How to Pay.

Oman Air E-ticket

Oman Air e-ticket is an eligible proof for booking an Oman Air flight. Show your e-ticket during check-in at the Oman Air counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Oman Air Rating

based on 261 reviews

Service standard: FullService

Oman Air Seat Class

Economy Class

Oman Air’s Economy Class cabin has a seat pitch of 34 inches with high seatback pivot and articulating bottom pan. Not to mention the padded dress cover fabrication for maximum comfort. Each seat is equipped with an LCD screen, back-mounted 10.6 inch and seatback mounted IFE handset for easy accessibility. There is also one PC power port and Ethernet plug per double seat. Passengers can also make in-flight calls from their mobile phone, but international roaming charges will be applied and these will vary according to the passenger’s mobile service provider and their individual service package.

In-flight Meal

All of the Economy Class passengers will receive a warm welcome with hot and cold towels prior to the start of their in-flight dining experience. The in-flight meal menus vary from Arabic and international dishes, which are cooked using the highest quality of seasonal ingredients. In addition to that, Oman Air also offers a range of complimentary hot and cold drinks, including freshly brewed tea and coffee.

Business Class

The seats in Business Class are 22-inch wide with a seat pitch of 80 inches, and can be reclined to a 77.5-inch long lie-flat bed. Each seat is equipped with electrically controlled backrest or seat bottom, leg rest, and seat pan depth, as well as one-piece meal table, cocktail table, and compartment. During the flight, the Business Class passengers can enjoy an in-flight entertainment system from the 17-inch Gen. III monitor in the front partition. There are also two USB plugs, Ethernet plug, one audio and video assumption plug, and a PC power outlet. At select destinations across Oman Air network, the Business Class passengers can avail the complimentary Chauffeur Drive airport transfer service.

In-flight Meal

Besides the international fine dining and Arabic signature dishes, the Business Class in-flight meal service also allows its passengers to request their special designed meals on Oman Air’s website via Service by Design. Each dish will be served on unique chinaware. To complement the dining experience, Oman Air has carefully selected a range of award-winning wines and champagnes, which will be served in top quality glassware.

First Class

With just six seats within the First Class cabin, together with a luxurious lounge area, the passengers will feel like they are flying in an exclusive private jet. The First Class Mini Suite offers the longest lie-flat seat available on any commercial airline. Each seat is set within a massive 87-inch pitch with eight-point massage system built in, storage for hand luggage, space to hang a coat, and a huge 23-inch video monitor. Similar to the Business Class, the First Class seats are also equipped with two USB plugs, Ethernet plug, one audio and video assumption plug, and a PC power outlet. There is also a Premium Chauffeur Drive Airport Transfer Service available for the First Class passengers.

In-flight Meal

Oman Air has teamed up with professional chefs to serve both modern and traditional fine dining and Arabic signature dishes to the Business Class passengers using only the highest quality seasonal ingredients. But, firstly, passengers will be greeted onboard with a warm and traditional Omani welcome, including Arabic dates and coffee. Oman Air has also prepared a great selection of award-winning wines and champagnes to complement the passengers’ dining experience.

Oman Air Privilege Programs

Sindbad

Oman Air’s frequent flyer program, known as Sindbad, allows passengers to earn Sindbad miles from flying with Oman Air or partner airlines and transacting with any of Oman Air’s global partners. Accumulated Sindbad miles can be redeemed for free flights, flight upgrades, promotions, and more. There are three membership tiers that Sindbad offers, which consist of Blue Silver, and Gold. The more people fly with Oman Air, the higher their membership tier will be. Each membership tier comes with benefits and privileges, ranging from extra baggage allowance, lounge access, priority check-in, priority boarding, and more.

Airport Lounge

With a range of facilities such as business centers, free Wi-Fi, buffet counter, to entertainment systems, Oman Air Lounges provide a perfect place for the passengers to catch up on work or just simply unwind before they travel. There are three airport lounges owned by Oman Air: Business Class Lounge (available for First or Business Class passengers, and Gold Sindbad member), Bangkok Lounge (available for First or Business Class passengers, and Gold or Silver Sindbad members), and Majan Lounge (available for Gold and Silver Sindbad membership who are traveling in Economy Class).

Oman Air Fleet

Airbus A330-300
Seat class:

  • Economy
  • Business
  • First

Seat layout:

  • 2-4-2 (Economy)
  • 1-2-1 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 34 inches (Economy)
  • 82 inches (Business)
  • 85 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing 737-800
Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3 (Economy)
  • 2-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 40 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing B787-8 Dreamliner
Seat class:

  • Economy
  • Business

Seat layout:

  • 2-4-2 (Economy)
  • 1-2-1 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 80 inches (Business)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Oman Air In-flight Crew

Oman Air Flight Attendant Uniform

The Oman Air’s flight attendant uniform features a long-sleeve blazer with light blue color and several front buttons, as well as a knee-length dark blue skirt. To complement the look, Oman Air’s flight attendant also wears a hat, with a light blue scarf that dangles from the left side of the hat to the right shoulder of the blazer. In addition to that, they also wear a pair of black pump shoes.


Oman Air Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

All routes

Economy Class

Max. 7 kg (Dimension: max. 115 cm)

Max. 30 kg (Dimension: max. 158 cm)

Business Class

2 pcs (max. 7 kg/pc) (Dimension: max. 115 cm)

2 pcs (max. 25 kg/pc) (Dimension: max. 158 cm)

First Class

Oman Air Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Air travel is not recommended within the first seven days of birth.
  • Infants less than seven days old will only be accepted when traveling for emergency medical treatment with an approved medical certificate.
  • Only one infant is permitted per adult passenger.
  • To provide the passenger with a bassinet for the infant, Oman Air advises that the passenger makes a special request at the time of booking.
  • Apart from the baby meal, Oman Air carries a limited stock of toys or games for the young passengers less than five years.
Child Passenger Policy (2-12 Years Old)
  • Oman Air helps unaccompanied child between the ages of 5 and 16.
  • Oman Air’s Customer Service Staff will escort and supervise unaccompanied child from the moment they arrive at airport check-in until they reach their final destination.
  • If a journey involves a connection, the unaccompanied child shall be permitted only for immediate continuous space with all sectors confirmed.
  • If the journey involves a transfer with a stopover for more than six hours or an overnight stopover, the parent or guardian is responsible for arranging for the child to be met and cared for at the transfer point.
  • Oman Air does not accept responsibility beyond airport of embarking and disembarking.
  • Oman Air will provide unaccompanied child with a pouch to keep all travel documents and an “UM” badge for the child to wear.
Pregnant Passenger Policy
  • 28 to 34 weeks of pregnancy: pregnant women are accepted onboard with a “Fit to Travel” certification from a medical practitioner, which confirms the expected date of delivery and fitness to fly.
  • “Fit to Travel” certificate is valid for seven days from the date of issue. The certificate should be issued by the attending doctor and should remain in the possession of the expectant mother.
  • 34 to 36 weeks of pregnancy: pregnant women will be accepted onboard on sole certification of Oman Air doctor.
  • Above 36 weeks of pregnancy: pregnant women cannot be accepted for travel.
Disabled Passenger Policy
  • Passengers with special needs or disabilities may request for assistance through Oman Air’s reservation representatives assistance while traveling, such as transportation to and from gates either by wheelchair or electric cart, boarding assistance, and dietary needs.
  • Dogs accompanying passengers with disabilities and emotional support or psychiatric service animals will be carried free of charge in addition to the normal free baggage allowance.
  • When assigning the seats available on an overbooked flight, Oman Air will give priority to UM and to sick or disabled passengers subject to having previously been notified in advance that such passengers shall be traveling on the concerned flight.
  • Oman Air is not responsible for any illness, injury or disability, including death, attributable to the passenger’s physical condition prior to or existing at the time of check-in.

Oman Air Check-in Policy

Oman Air Check-in Time

Please find the check-in time for all Oman Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

3 hours before departure

1 hour before departure

Oman Air Online Check-in

Online check-in is also available for Oman Air flights. Please follow the steps below.

  1. Go to Oman Air web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Oman Air Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Oman Air Refund Policy for a complete information on refund.

Oman Air Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Oman Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Oman Air directly to reschedule.


 

About Oman Air

Established in 1993, Oman Air (IATA code: WY) is known as the flagship carrier and a national airline of Oman, which its hub located at the Muscat International Airport. The airline, that received an Official Four Star Airline from Skytrax in 2011, has played a major role in making Muscat an important traffic hub in the Middle East, supporting the commercial, industrial, and tourism sectors. Oman Air currently operates around 47 domestic and international destinations around the world. In operating its flight service, Oman Air uses five units of Boeing 787 Dreamliners, six units of Airbus 330-300, four units of Airbus 330-200, five units of Boeing 737-900, 24 units of Boeing 737-800, one unit of Boeing 737-700, and four units of Embraer 175s. By 2023, Oman Air’s total fleet size is expected to be around 68. Oman Air’s commitment to a seamless passenger experience has resulted in acclaim at the Skytrax World Airline Awards, including Best Business Class Seat in the World (2011, 2012), Service Excellence, Middle East (2011), and Best Airline Staff Service, Middle East (2014 and 2015). Further awards include Best Business Class Airline, Middle East from Business Destinations Awards 2011, 2012, 2013, 2015, and 2016; and Best In-Flight Connectivity & Communications Award at The 2011 Passenger Choice Awards. The World Travel Awards have also honored Oman Air with World’s Leading Airline – Economy Class in 2014-2016 and World’s Leading Business Class Airline – Middle East in 2013-2016. The airline offers three different flight classes, which include Economy Class, Business Class, and First Class. Each set in all flight classes is equipped with an LCD monitor so that the passengers get to enjoy an in-flight entertainment system during the flight. Oman Air also offers a range of complimentary hot and cold drinks, including freshly brewed tea and coffee. For the Business and First Class passengers, they can recline their seat into a fully flat 180-degree position to sleep comfortably. There are also two USB plugs, Ethernet plug, one audio and video assumption plug, and a PC power outlet at those two premium classes. At select destinations across Oman Air network, the Business and First Class passengers can avail the complimentary Chauffeur Drive airport transfer service. All Oman Air passengers are also entitled to a free baggage allowance. Passengers traveling on Oman Air’s Economy Class are allowed to bring one piece of baggage of up to 30 kg. Meanwhile, the Business and First Class passengers get a 30 kg baggage allowance plus one additional piece of baggage of up to 20 kg. Each bag should not exceed the dimension of 158 cm. Baggage that exceeds the standard dimensions and weight restrictions are subject to applicable fees. All checked baggage must be dropped at the check-in counter. Oman Air offers two ways to check-in for the flight, either online check-in via Oman Air’s website or early check-in at Muscat International Airport. Online check-in is available between 24 hours to 90 minutes before the flight departure, while the early check-in is available up to eight hours before departure. When checking in, passengers who are also a member of Sindbad may present their membership card. Sindbad is Oman Air’s frequent flyer program, which allows its members to earn Sindbad miles from flying with Oman Air or partner airlines and transacting with any of Oman Air’s global partners. Accumulated Sindbad miles can be redeemed for free flights, flight upgrades, promotions, and more. There are three membership tiers that Sindbad offers, which consist of Blue Silver, and Gold. The more people fly with Oman Air, the higher their membership tier will be. Each membership tier comes with benefits and privileges, ranging from extra baggage allowance, lounge access, priority check-in, priority boarding, and more.

Oman Air History

Even though Oman Air was founded in 1993, its journey actually had started in 1970. At the time, Oman Air’s forerunner, Oman International Services (OIS), began handling civilian aircraft. Seven years later, OIS took over Gulf Air’s Light Aircraft Division and then the company became Oman Aviation Service (OAS) in 1981. OAS started its regular flights from Muscat to Salalah in 1982 as a joint venture with Gulf Air. In 1993, Oman Air was finally formed, as well as launched its first international flights to Dubai and Trivandrum, India. Flights to other destinations quickly followed, with Kuwait and Karachi services starting in January 1994 and Colombo in October. In 1998, the airline officially joined the International Air Transport Association (IATA). By 2007, Government of Oman recapitalized Oman Air, increasing its shareholding from 33% to 80%. It was also announced that Oman Air would reevaluate its strategic plans, with a possibility of entering the long haul market. In order to support this plan, the Government of Oman decided to sell its share of Gulf Air and would instead concentrate on developing Oman Air. Finally, on November 2007, Oman Air introduced its long-haul service by launching flights to Bangkok and London. During the same year, it was also announced that Oman Air had placed an order with Airbus for five Airbus A330 aircraft for delivery in 2009. The airline did take delivery of its first Airbus A220 that year. In fact, there were quite many memorable things happened in 2009. In addition to that Airbus delivery, Oman Air announced intentions to lease another two units of A330-200s from Jet Airways. The airline also moved its UK-bound service from London Gatwick to London Heathrow, as well as launched new services to Paris, Frankfurt, Munich, Male, and Colombo. A year later, Oman Air became the first airline in the world to offer in-flight mobile phone and Wi-Fi internet services on selected routes. By November 2010, the government of Oman held a 99.8-percent stake in the airline. There were also many new routes launched in that year, including Al Ain, Ras Al Khaima, Kuala Lumpur, Lahore, Islamabad, Dammam, Kathmandu, and Milan. In 2013, the CEO was quoted as saying that Oman Air was studying to move to a 50 aircraft strong fleet by 2017. It was also in that year when Oman Air signed an eight-year contract with Bombardier Aerospace for repair work on Rolls-Royce Trent 700 inlet cowls for the Airbus A330 fleet. A year later, the airline received the first of 24 new aircraft it had on order. Throughout 2015, Oman Air was quite busy with new routes launching to Goa, Bangladeshi capital of Dhaka, and non-stop service to Kuala Lumpur. The airline also announced that it would phase out its smaller aircraft to focus on an all Airbus and Boeing fleet. By the end of 2015, the two units of ATR 42-500 aircraft were withdrawn, while the four Embraer 175 and the Boeing 737-700 aircraft had been retired by the end of 2016. The year of 2016 was quite eventful for Oman Air. The airline launched codeshare with THAI. Some flight services were also improved, from launching second daily service to London Heathrow, introducing flights to Najaf, Iraq, and launching non-stop flights to Guangzhou. Looking back to all those years, it can be concluded that Oman Air has always been maintaining a very high standard of professionalism. No wonder that Oman Air has successfully earned a great reputation in the region.

Contact Oman Air

(021) 29110799

Oman Air Office

Gedung Ariobimo Sentral Lt. 2
Jalan HR. Rasuna Said Blok X2 Kav. 5, RT.9/RW.4, Kuningan Tim. Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12950

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