Traveloka PayLater is an online loan without collateral that any Traveloka users can use through Traveloka app. PayLater is a cardless credit feature from TravelokaPay that enables users to buy Traveloka’s products and pay from 30 days after the transaction.
This Traveloka facility can be described as a virtual credit card. Users buy available products from Traveloka and let PayLater pay for the purchase. Users can then pay the loan with installment scheme starting from 1 month up to 12 months.
Traveloka PayLater was first made public in mid 2018. With this feature, anyone can pay for flight tickets, bus & shuttle tickets, hotel reservation, train tickets, to recreation & activity tickets, car rental, airport transport, and you can even pay for your meal at restaurants online without credit card.
One of the most obvious benefits of using PayLater from Traveloka is the enablement to buy Traveloka’s products without having to pay on the same day. Simply put, users can buy any Traveloka products in installments without credit card.
Besides flight ticket, PayLater also enables users to pay for hotel reservations without credit card. Train tickets and recreations & activity tickets can also be purchased with this cashless payment method.
Traveloka PayLater also helps users with limited budget to spend. Compared to other online loans, PayLater provides installment schemes starting from 1 - 12 months. PayLater’s monthly installment fee is quite low and the terms & conditions to register are very simple. Additionally, the credit limit offered by Traveloka PayLater can go up to Rp50.000.000.
PayLater functions as an online payment method that is based on installments without credit card. In simpler term, PayLater’s slogan is to “buy first, pay later”. To enjoy this feature, every user has to first register and make sure to fulfill all the terms and conditions applied.
After your PayLater application is approved, you receive credit limit with the value up to Rp50.000.000. The limit can be used to pay for any products in Traveloka. You can pay for PayLater’s loan in installments.
Traveloka PayLater does not bind users like how other loan and credit provider does. You can stop using PayLater anytime you wish to and there are no additional cost or step required to do this. Simply opt for other payment method whenever you are purchasing from Traveloka.
If you really have to close your PayLater account, you can follow these steps:
Please note that your account will be closed permanently.
As a loan provider, Traveloka charges installment fee for users who use PayLater for monthly installment. However, as Traveloka PayLater is an online credit with low installment value, the installment fee is also guaranteed to fit your budget.
PayLater’s interest rate is 2.14%-4.78% per month.
Traveloka provides installment fee cut with terms and conditions applied.
You can purchase the following products using PayLater:
You should not sell your account. If you sell your account and the new user did not pay back their loans, you and your emergency contacts would be the one our collection team would be reaching out to. (Refer to FAQ point of "What happens if I do not pay at all?")
You are fully responsible for the limit that we have given to you. We do not recommend to share your details to others or to lend your limit to your relatives, because if they do not pay back the loans, you would be responsible for it.
Please contact CS immediately so we can investigate it and help suspend your account to reduce misuse of the limit.
You can reach Traveloka via email at email@example.com or call center at +6221-2910-3300 / 0804-1500-308
As much as possible, please avoid making late payment to avoid late fee.
In the case of you're not making payment and late for more than 5 days, we will temporarily block your PayLater account. If you do not make payment for more than 3 months (got default), then we will block your PayLater facility.
While PayLater registration is simple, Traveloka still takes many considerations. Hence, your application is not 100% guaranteed to be approved.
If you have completed all the requirements needed and your application is still rejected, this is due to the consideration from Traveloka financial audit team. It is possible that your emergency contact is not reachable during the verification process. Another possible reason is due to your credit history.
If you encounter any problems during the registration process, you can ask for more detailed information through firstname.lastname@example.org.
For those who have applied for PayLater but are still denied, it is possible to re-register. However, there are some conditions that are applied in the banking world regarding this.
Commonly, anyone that has applied a credit to a bank and denied, their data is stored in the database for a certain period of time. These data are only deleted 6 months the application is denied.
This also applies for Traveloka PayLater. If your application is not approved yet and you cannot re-register, you need to wait for six months before re-registering for PayLater.
Every credit card or loan application surely go through multiple steps until the application is approved. These steps include data completion check, information verification check, confirmation, eligibility analysis, and approval notification or rejection notification.
Traveloka guarantees all those steps to be done as quickly as possible. PayLater’s verification process only takes around 60 minutes after you complete your registration. This applies if you register during the working hours on weekdays.
To make the registration process faster, make sure you have already fulfilled all terms and conditions applied as true as possible. Additionally, also make sure that your designated emergency contact can be reached for verification call from Traveloka team.
It is possible to upgrade your PayLater’s credit limit without additional cost. Here's how you can increase your PayLater credit limit:
As Traveloka PayLater is an online credit without collateral, it requires a few documents for application process. The terms and conditions applied to register as PayLater user is used as consideration purpose by Traveloka finance team.
The terms and conditions to register as PayLater user are:
If you have already fulfilled these three requirements, you can directly apply for PayLater. Follow the instructions shown in the application process in your Traveloka app.
When you have successfully applied for PayLater, you are entitled to a credit limit up to max Rp50.000.000.
The amount of your credit limit will decrease every time you use PayLater as your payment method. However, once you pay your PayLater’s bill, your credit limit will increase based on the amount that you paid.
If you wish to pay all your PayLater’s billing at once, your credit limit will return to the full amount.
These are the steps to register as PayLater user:
Currently, PayLater’s online credit can be used easily. Here is how to use PayLater:
There is a minimum payment to use the online loan from PayLater. The minimum payment to be able to use PayLater is Rp.50.000 in a single transaction.
The requirements to apply as PayLater user does not rely on user’s residential area as long as you have Indonesian identity card.
So, if you currently live outisde Jakarta, you are still eligible to register as PayLater user and receive online loan from Traveloka.
After your PayLater application is approved, you can use it to purchase Traveloka products.
Salary slip is not the main requirement that needs to be presented when applying for PayLater. Salary slip is only required when you want to increase the credit limit. Salary slip can also be replaced by presenting your checking account for the last 3 months. So if you are an entrepreneur without monthly salary slip, you still have the chance to enjoy PayLater’s benefits.
With the basic requirement documents such as identity card, driver license, tax identification card, or BPJS, you receive minimum credit limit that is Rp.2.000.000.
Traveloka PayLater functions just like how a regular credit card does. This means that PayLater does not store any balance that needs to be topped up before. The value shown in your PayLater account page is the credit limit or loan amount from Traveloka.
This online loan service can be used to pay for Traveloka’s products such as flight ticket, hotel reservations, train tickets, and attraction & activity tickets through Traveloka app.
According to the terms and conditions from Traveloka, you are only required to provide your identity card when applying for PayLater.
There are other supporting documents required when applying for PayLater such as:
The age requirement for PayLater applicants are within 21 years old - 70 years old. So, it is possible to register for PayLater if you are 60 years old.
It is often happened that people with salary less than the standard are denied for credit application. This does not happen in Traveloka PayLater. You are still eligible for application even if you receive less than Rp.5.000.000 monthly. Your salary slip is only required if you wish to upgrade your credit limit in PayLater.
In online transaction, payment method often relies on credit cards. There are many alternative cashless payment that you can choose even if you don’t have a credit card.
This happens in PayLater. You do not have to own a credit card to be able to apply for PayLater as it is never the requirements. PayLater is similar to virtual credit card that enables you to pay the bills each month through bank transfer, ATM transfer, or virtual account transfer.
The requirements to register for PayLater is very simple. Besides the age range between 21 years old - 70 years old, PayLater can be used by anyone with Indonesian identity card.
Before registering for Paylater, you are only asked to upload a copy of your valid identity card to prove that your age are eligible. You can still apply for PayLater even if you live outside Java.
It does not matter if you are residing in Sumatra, Bali, Borneo, or Papua, as long as you own Indonesian identity card.
Here is how you can pay for PayLater’s billing:
It is not necessary to wait for the due date to pay for PayLater’s billing. You can pay your bill earlier than the due date. It is also recommended to pay earlier to avoid late payment fee.
To pay your PayLater’s bill earlier, you need to check your billing amount through PayLater My Account page in your app. Your screen will show you all your purchase history and which purchase you wish to pay.
The loan from Traveloka Paylater surely needs to be paid according to the payment scheme you opt for. The payment methods that you can choose to pay for PayLater’s billing are:
Currently, Traveloka joins partnerships with major banks to cater to bank transfer payments. These banks are BCA, BNI, BRI, and Mandiri. Additionally, payments through ATM can be done through ATM with the logo “ATM bersama”, Prima, and Alto. Online transfer payment is available from 01.30 - 21.00 WIB and ATM transfer is available 24 hours.
We pass on our condolences. The Paylater loan is registered under your name. The family of deceased can contact Paylater on what'll be the best way to settle the loan. Proofs such as death certificate and other documents will be needed as part of the process
Traveloka makes it easier for users to see all transaction history, including their financial activities.
Without having to wait for the due date, you can check your billing and pay whenever you feel like, through your mobile phone. Here is how you can check your billing amount:
Currently, we do not have this capability. Your loan due date will be as stated when purchasing and as stated in your loan agreement.
At this point of time, you cannot change your loan tenor. Therefore, make sure you choose the right installment plan that suits your payment capability when purchasing with PayLater.
Specifically, PayLater payment due date has been stated during your purchase, as well as on your loan agreement. Alternatively, you can also see your payment schedule on your PayLater account page.
Traveloka PayLater allows the users to manage their own installation schemes according to their needs and ability. Users can pay each purchase through PayLater separately or all at once.
Even if you have two purchases with PayLater or more, the due date for all purchases are the same, which is what's stated during purchase and your loan agreement. Please make sure that you use PayLater based on your budget and financial ability.
You can make Paylater installment payment to our field agent. Please ask the agent to show you the assignment letter and make sure to ask the agent to give you the payment receipt.
Yes, you still need to pay for the remaining fees that will not be returned by the merchant and any interest fee.
Let's say you cancel your flight booking, and the policy is to only return 50% of the booking. Then you'd still have to pay for the remaining 50% plus any remaining interest. Even if you were returned a full 100%, you would still need to pay for the interest fees.
If you have to cancel your flight ticket, you can still submit for a refund even when you are using PayLater. However, it is important to note that not all refund are 100%. This depends on the time you ask for a refund and the regulation of the airlines.
Here are how you refund your flight ticket in Traveloka:
Please note that if refund was requested by customer, then installment fee is not included in the amount that will be refunded. The refund amount will go to your PayLater limit. If the refund amount exceeds the amount of installments that you have not paid, Traveloka will transfer the remaining amount to your bank account.
Here is the simulation of refund in Traveloka:
You can use PayLater to pay for your flight ticket or train ticket. Flight or train reschedule is possible depending on the airline and train regulations.
Rescheduling your flight and train schedule in Traveloka is very easy with the “Easy Reschedule” feature. Here ix how you can reschedule your flight or train:
Currently, Traveloka PayLater is one of the most trusted online loan providers in Indonesia. Traveloka also guarantees the security of every transaction made with PayLater.
PayLater is supported by Danamas (PT Pasar Dana Pinjaman) as a fintech with official permission from Otoritas Jasa Keuangan (OJK). Automatically, all transaction activities using Traveloka PayLater are being monitored closely by OJK.
Additionally, Traveloka also protects user’s data privacy by implementing full encryption and authentication. In every transaction, a unique authentication password is required to ensure only you can make any transaction.
PayLater will only charge you 2 types of fee which are late fee and monthly interest.
Late fee is charged when you have not made any payment more than 30 days from your billing date. The fee is 5% from your total unpaid bills
Other than the fees mentioned above, there will be no other fees or charges.
Fraud is a wrongful or criminal deception intended to result in financial or personal gain. Fraud by definition is a criminal activity, morally wrong and will result in financial loss to one or more parties.
PayLater is a payment facility from travelokaPay. Fraud applicable to the payment facility can happen to your PayLater account. Example of such frauds:
Fraudster is tricky and will try to find new way to get access to your PayLater account for misuse though there're several things you can do to reduce potential fraud :
- Make sure you never share your username, password and OTP to someone else
- Try to minimize login into Traveloka from computer or smartphone which do not belong to you. Login into someone else's phone or using someone else's computer will increase the probability of your username/password get stolen
- Safeguard you PII (Personal Identifiable Information) so that it is not getting misused by fraudster. PII covers all the information which can be used to impersonate you in taking loan or credit card from Banks / Financial Institution. Example of PII :
Never give these information to someone else offering you a service to registering paylater on your behalf
There're several things you can use to indicate that you're being targeted by fraudster :
Gestun practice in general is prohibited by Bank Indonesia and OJK.
Gestuner is the person whom offer the gestun service. Usually these people come to you offering to cash out the loan taking from Paylater, or even offering you to make new PayLater account and ensuring you can cash out. They'll ask you to give your PII data which might compromise you later on.
You should decline the service and you should never give any PII information requested by the gestuner. You might also call CS so we can investigate further.
Best practice of using credit is to ensure you're not borrowing more that what you can pay.
Common guideline of taking credit is to ensure not taking more than 25-30% of your take home pay (eg : net salary) or not taking more than your monthly discretionary income
Discretionary income = net salary - monthly expense (i.e. mortgage payment, insurance, food and transport expense) - savings target
You're the best person who knows your financial condition. Please exercise and use your credit wisely to not exceed your payment capacity. PayLater is committed to deliver product that matches your needs. Please ensure you're submitting the accurate data (including your salary) so we can deliver the best experience for you.
The tenor choosen will be dependent on your needs. Longer tenor will give you lower monthly payment with the longer period, whereas shorter tenor will give you faster time to pay off the loan and with higher monthly payment. Common guideline used in choosing the tenor is to calculate whether the monthly payment required still within your discretionary income.
As much as possible, please avoid late payment. Payment on time will build a good discipline on payment habit and enable you to better manage your monthly expense by avoiding paying late fee. Moreover, payment on time will result in good credit history and enable you to enjoy the full benefit of using PayLater product.
Each person will have their own style on building up good discipline to make payment on time. For starter you can do the following :
If you're currently in financial difficulty, the rule of thumb is to avoid piling up more credit. Taking additional loan will increase your credit burden and missing payment might incur late fee.
If you're late in making payment, you'll get reminders. The reminders can be in the form of SMS, email, notification, and phone calls.
The purpose of reminders is not to pressurized you, but more as a checkpoint to prioritize the payment to avoid additional late fee and bad credit history.
If you're not paying at all, your payment will be considered late, your PayLater credit facility will be suspended, and you'll have bad credit history. On top of those, you'll also incur late fee. Taking a loan with the intention of not paying at all is generally not a good practice in terms of both moral and financial obligation. We would suggest you to plan ahead and calculate your payment capability before applying for the loan (see the FAQ point on how to calculate your payment capacity)
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