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Traveloka.com

Traveloka Privacy Policy

Last modified on: Feb 2020

In order to provide you with the best experience when using our system, we may collect, use, disclose, process and protect your personal identifiable information or personal data. Our system is owned and operated by Traveloka Group of Companies ("Traveloka", "us", "we", or "our").

We believe you should be informed about what kind of personal data we collect and how we use it in our system, both through our website and/or app (the "Site"). By reading this Privacy Policy, you can always make the best decision about the personal data that you share with us. Personal data here refers to any information which are related to an identified or identifiable natural person ("Personal Data"). By registering to and/ or using the Site, you acknowledge that you have read this Privacy Policy and the Traveloka Terms of Use and understand their content and consequences, and you agree and give consent to Us for the collection, use, disclosure and processing of your Personal Datain accordance with this Privacy Policy and/or the Terms of Use. Further, you acknowledge that every Personal Data that you have provided or will provide is yours to share and is true and accurate.

From time to time, Traveloka may revise this Privacy Policy to reflect changes in the laws and regulations, our use practices, the features of our Site and/or advances in technology. If we make revisions that change the way we collector use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using the Site. You will be deemed to have consented to any modification of the Privacy Policy when you use the Site after the effective date of the modification.

This Privacy Policy explains about:

    Personal Data We Collect

    We may collect, hold, use and disclose your Personal Data to provide our services to you. In addition, we may also collect, hold, use and disclose your Personal Data for other reasons as provided further in this Privacy Policy. Your Personal Data that we collect, hold, use and disclose consists of the information described below. 


    • Basic personal information: when you are using the Site, we may request you to create an account in order to process your bookings. The Personal Data collected will include, but will not be limited to, your name, Traveloka user identification and login credentials, email address and phone number.
    • Specific personal information: we may collect information based on your experiences in using the Site, for example: details of your hotel bookings (such as hotel name, hotel location and length of stay), your travel preferences, details of your airline frequent flyer membership as well as your reviews. We may also collect certain information from you when you are using the Site, such as geographic location, IP address, search preferences as well as other Internet usage related data as follows: 
    • Geographic location: we may collect information about your actual location, whether or not you are using the Site, to provide you with the offers in the relevant location as provided in the Site. We may also derive your approximate location from your IP address and GPS and other information provided from your mobile device.
    • Log Information: when you are using the Site, we may collect information which we refer to as "log information". The log information may be collected even though you do not create an account on the Site. This log information may include IP address, browser type, operating system, nationality, pages visited, your mobile carrier, device information and search history as well as other Internet usage related information. We use the log information to provide you with a better experience using the Site.
    • Cookies and similar technologies: we may use cookies and similar technologies (such as web beacons, tags, scripts) to collect information. A cookie is a small piece of data that is stored in your computer or mobile device to help us track your Internet usage. Like other websites, we may use cookies to give you a better experience using the Site and so the Site will recognize you when you use the Site in future. Please deactivate the cookies option if you wish us to stop the cookies feature. Please note that if you deactivate cookies, you may not be able to access all or part of the Site, or to use all or part of the functionality through the Site. 
    • Employment information: if you are applying for a job at Traveloka, we may also collect your resume, work history and education qualifications.  

    If we are unable to collect your Personal Data, we may not be able to provide our services to you.


    How We Use Your Personal Data

    We may also collect, hold, use and disclose your Personal Data to offer you the best packages that will be suitable for your preferences. In addition, we may also collect, hold, use and disclose your Personal Data for the following purposes: 


    1. registering your use of, and access to, the Site;
    2. managing, operating and administering the Site;
    3. contacting you regarding your use of, and access to, the Site and managing the queries and requests submitted by you through the Site;
    4. customizing your experience when using the Site; 
    5. measuring and improving your customer experience and satisfaction;
    6. publishing your reviews about our services as well as the listed products on the Site;
    7. enforcing the provisions of the Traveloka Terms of Use;
    8. resolving disputes, collecting outstanding payment and troubleshooting; and
    9. for any other purposes that we notify you of when we collect the Personal Data.

    We may also collect, hold, use and disclose your Personal Data for:


    1. digital marketing which includes, however is not limited to, social media, display advertising, Search Engine Optimization ("SEO"), Search Engine Marketing ("SEM") and push notification using open graph techniques;
    2. conventional marketing purposes which includes, however is not limited to, sending you emails about new products, special offers, and surveys or other information which we think you may find interesting;
    3. registering your use of, access to, and creation of an account/accounts to the site/application of our subsidiaries and/or affiliated companies; and
    4. migration of your reviews on our Site to the to the site/application of our subsidiaries and/or affiliated companies which includes, however is not limited to the manamana site (“Migration Process”).

    Please note that we will continue the Migration Process unless you withdraw your consent for this purpose and provide an objection at the latest within 7 (seven) business days. Please note that you may opt out of receiving marketing materials from us by following the unsubscribe instructions set out in our marketing materials or by contacting us on the contact details set out below and we will respect your wishes. However, please note that we may target and personalise our marketing communications, purchase recommendations and other contacts that we display on the Site based on your Personal Information. 

    Sharing of Your Personal Data

    Your Personal Data may be shared by us with other companies, organizations and individuals (each a "Third Party") in connection with providing our services to you and to our other customers and for the other purposes set out in this Privacy Policy. The Third Parties we may provide your Personal Data to include, however are not limited to, providers of website hosting, data analysis, marketing, promotions, processing credit card transactions and other relevant services. Your Personal Data may also be shared to our other subsidiaries and/or affiliated companies. 

    Traveloka may also transfer your Personal Data to Third Parties located overseas. The countries in which these Third Parties may be located include Singapore and the United States. In any case, we will ensure that your Personal Data remains subject to a standard of protection comparable to the requirements under the laws of your country.

    Please note that Traveloka may disclose your Personal Data subject to the following conditions:


    • Consent: We will only share your Personal Data with the Third Parties when we have your consent to do so. You agree that your use of our services will constitute your consent and that the sharing of your Personal Data will be subject to this Privacy Policy.
    • For Legal Reasons: We may also, in our absolute discretion, share your Personal Data with Third Parties (including government agencies, law enforcement, and lawyers and other advisers) if we consider this is necessary to: i) comply with applicable laws and regulations; ii) investigate any potential fraud or illegal acts; or iii) protect our brand, our reputation and our property.

    Access to or Correction of Your Personal Data

    When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any of your Personal Data held by us contains errors or omissions, please log into your account on the Site and correct the Personal Data. In addition, please update your Personal Data through your account in a timely manner, should there be any changes. 

    If you wish to correct an error or omission in any of your Personal Data held by us which cannot be corrected via your account on the Site, or to access your Personal Data held by us which cannot be accessed via your account on the Site, please submit your request to our contact details listed below.  


    Withdrawing Consent

    Where we have obtained your consent for any collecting, use or disclosure as indicated above, you may withdraw your consent to our collection, use or disclosure of your Personal Data, by giving us a reasonable notice. If you wish to withdraw your consent, please inform us at our contact details listed below. Upon your request, we will cease to collect, use or disclose your Personal Data, unless required by law or if we have legitimate business or legal purposes for collecting, using or disclosing such Personal Data. Note that by withdrawing your consent to our collection, use or disclosure of your Personal Data, we may not be able to continue providing you with some of our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such termination of services.


    Removal of Your Personal Data

    To the extent permitted by applicable law, you may have the right to request us to remove your Personal Data that we hold from our systems, and you should inform us at our contact details listed below.

    Upon your request, we will strive to remove your Personal Data from our systems, unless we are permitted or required by applicable law to do otherwise. We will also cease to collect, use or disclose your Personal Data, unless otherwise permitted or required by applicable law. Note that by requesting us to remove your Personal Data, we may not be able to continue providing you with our services.


    Retention of Your Personal Data

    Unless we remove your Personal Data from our systems following the receipt of a request from you, your Personal Data will be retained by us for as long as your account is in existence and as needed to provide you with our services. We shall cease to retain Personal Data, or will use reasonable efforts to remove the means by which the Personal Data can be associated with you as an individual, as soon as, 1) the purpose for which Personal Data was collected is no longer being served by the retention of that Personal Data; and 2) we are not otherwise permitted or required by applicable law to retain the Personal Data.


    Protection of Your Personal Data

    We will protect your Personal Data by maintaining reasonable security arrangements, including physical, technical and organizational procedures, to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. If we are subject to a data breach that relates to your Personal Data, to the extent required by applicable law, we will notify you through our channels, whether directly or indirectly, to give you sufficient information regarding such data breach and will work to protect against the misuse of your Personal Data. 


    Links to Other Websites

    The Site may contain links to other websites. You should note that we do not have any control over such other websites. Please note that we are not responsible for the privacy policy or practices of such other websites and advise you to read the privacy policy of each website you visit which collects any of your Personal Data.


    Registration and Memberships

    The Site allows you to create a user account based on the information you provide. By providing that information, registering, and creating your account, you warrant that:


    • The information you provide is true and accurate, current and complete as required in the registration form on the Site (the "Registration Data"); and
    • You will update your Registration Data to keep it true, accurate and complete.


    Transfer of business

    In the event of change of control or ownership of Traveloka's business or group of companies (or a potential change of control or ownership), then your Personal Data may be disclosed and transferred as part of the transaction or potential transaction.


    Complaints

    If you have a complaint regard the treatment of your Personal Data by us, please contact us at our contact details listed below. We will treat your complaint confidentially. We will contact you within a reasonable time after receipt of your complaint to discuss it and to outline options regarding how your complaint may be resolved. If you have a complaint regarding the treatment of your Personal Data that is not resolved by us, you may be able to make a complaint to the relevant regulatory authority.


    Our Contact Details

    If you have any questions or requests relating to this Privacy Policy, please contact our Data Protection Officer through: privacy@traveloka.com.


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