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Qantas: An Introduction

Established in November 1920, Qantas is one of the founders of oneworld® alliance—the third largest airline alliance in the world. The airline is registered as a limited company under the same name, Qantas, which is an acronym of Queensland and Northern Territory Aerial Services. Being one of the oldest airlines, Qantas currently serves flights to 150 destinations across all continents. Qantas offers flights in four different classes, which are Economy Class, Premium Economy Class, Business Class, and First Class.


Qantas Booking & E-ticket

Search and book your Qantas flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Qantas ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Qantas e-ticket in My Booking or in your email

How to Pay

Payment for your Qantas ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret. For complete information about payment methods, please visit How to Pay.

Qantas E-ticket

Qantas e-ticket is an eligible proof for booking an Qantas flight. Show your e-ticket during check-in at the Qantas counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Qantas Rating

based on 1000 reviews

Service standard: Full Service

Qantas Seat Class

Economy Class

Unlike most economy class cabins, Qantas provides a more ample legroom in its Economy Class. With its ergonomically-designed seats, Qantas offers a comfortable trip for their passengers. Each seat is equipped with lumbar and foot support to make sure passengers feel relaxed throughout the flight. Passengers can also enjoy a wide range of movies and television programs, music, or games.

In-flight Meal

Passengers in the Economy Class can order their meal online, since 12 hours prior to departure. A selection of quality snacks and refreshment are also ready to be served onboard, such as Bickford’s and Maltesers.

Premium Economy Class

Premium Economy Class passengers are privileged for priority check-in at dedicated check-in counters and priority access to a dedicated boarding lane. The seats in the Premium Economy Class cabin were designed by Marc Newson and made by Recaro, featuring more comfort with adjustable height and footrest. Each seat is completed with hundreds of entertainments, from movies, television programs, interactive games, to radio channels. To add more to their comfort, passengers can also request for an amenity kit, containing eyeshades, toothbrush, and socks.

In-flight Meal

Qantas contemporary dishes are inspired by Rockpool and specially designed by its chef and founder, Neil Perry. Qantas’ Premium Economy Class presents a range of quality wine and champagne, with recommendations by an experienced sommelier.

Business Class

Qantas provides a Chauffeur Drive service, which will pick up its Business Class passengers to or from the airport. Inside the Business Class cabin, seats are made to with Skybed technology to provide more comfort, equipped with an adjustable reclining seat that can be transformed into a 2-meter bed and a massage option. A 12-inch screen will accompany passengers throughout the flight, providing interactive entertainments such as television program, movies, destination map, and games.

In-flight Meal

Business Class passengers can enjoy a variety of luxurious meals designed by Rockpool, each made with high-quality ingredients and prepared with care. For shorter flights around Asia and Australia, Qantas also offers simpler breakfast choices with faster service.

First Class

Qantas’ First Class service offers the ultimate comfort, beginning from the departure lounge to the moment of arrival at the passenger’s destination. During the flight, passengers will be pampered with fully reclining seat, completed with comfortable duvet and pillow made of quality sheep's skin. With more than 1,500 choices of interactive entertainments, Qantas makes sure that its passengers would not get bored throughout the flight. The suites in the First Class are also equipped with an 110-volt electricity plug if passengers need to charge their smartphone or laptop.

In-flight Meal

Qantas offers restaurant-quality meals for its First Class passengers Designed by a professional chef, Neil Perry, Qantas serves a set of 8-course meal that tantalizes the palate. Lines of award-winning wine and champagne will also be served to complement the dining experience.

Qantas Privilege Programs

Qantas Frequent Flyer

Qantas' frequent flyer program invites its member to join and collect miles, which can be redeemed for a variety of privileges offered by oneworld® alliance and its partners. Qantas Frequent Flyer membership is divided into three tiers, which are are Silver Status, Gold Status, and Platinum Status. The accumulated mileage and flight spending will be converted to Status Credits, which determines the membership tiers and therefore, the privileges members will get to enjoy. Members will also earn Qantas Points every time they fly with Qantas or other partner airlines, use the services of partner banks and credit cards, or shop at partner merchants. Qantas Points can be redeemed for a variety of rewards, such as flight tickets, flight upgrade, or to shop at Qantas Store.

Qantas Fleet

Airbus A380
Seat class:

  • Economy
  • Premium Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 2-3-2 (Premium Economy)
  • 2-2-2 (Business)
  • 1-1-1 (First)

Seat pitch:

  • 31 inches (Economy)
  • 38 inches (Premium Economy)
  • 78 inches (Business)
  • 79 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing B747-400
Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 3-4-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 2-3-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 38 inches (Premium Economy)
  • 60 inches (Business)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Qantas In-flight Crew

Qantas Flight Attendant Uniform

Created by Martin Grant, a top Australian designer, Qantas’ flight attendant uniform features a stylish and modern design. This new uniform is introduced in April 2013, with Miranda Kerr as its ambassador. The female flight attendants wear a bodycon dress with diagonal lines on the chest and shoulder, featuring the colors navy blue, red, and fuchsia pink. The dominating dark color, navy blue, represents punctuality and excellence, yet combined with red and fuchsia to symbolize efficiency and hospitality. s female flight attendants, the uniform is complemented by a fuchsia scarf on the neck. While for the male flight attendant, the uniform features a navy blue suit with a fuchsia accent on the tie.


Qantas Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

Domestic

Economy Class

Max. 7 kg (Dimension: max. 158 cm)

Max. 30 kg (Dimension: max. 158 cm)

Premium Economy Class

Max. 40 kg (Dimension: max. 158 cm)

Business Class

First Class

Max. 50 kg (Dimension: max. 158 cm)

All flights to America

Economy Class

2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm)

Premium Economy Class

Business Class

3 pcs (max. 32 kg/pc) (Dimension: max. 158 cm)

First Class

Qantas Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infants younger than seven days are not allowed onboard. If the infant requires to travel, the infant’s parents must fill a Clearance Form and Medical Form and return it to Qantas before booking.
  • Domestic flight passengers with an infant are allowed to put their baby on their lap, and therefore the infant is not required to buy a ticket.
  • Infants using a bassinet or special baby seat should buy a ticket and choose the preferable seating.
  • Infants purchasing a ticket have the same amount of baggage allowance as adult passengers, which can be used to carry strollers, bassinets, and car seats.
  • Infants purchasing a ticket can order baby meals.
  • Liquids such as formula milk, breast milk, mineral water, juice, liquid food, and disposable wipes are allowed in the cabin, as well as solid and powdered food.
Child Passenger Policy (2-12 Years Old)

  • Children between 2–18 years old has the same privilege as adult passengers unless they travel alone.
  • Qantas allows children between 5–11 years old to travel alone with special clearance. Such passengers will be considered as Unaccompanied Child, which also includes children sitting in a separated cabin with their parents.
  • Qantas provides Unaccompanied Child services that provide guidance and supervision throughout the travel, which must be requested by the parents or guardian and entails an additional cost.
  • Children older than 11 years old may travel alone but will be listed as Young Passenger.
  • Young Passenger does not need special guidance and supervision while traveling but needs to be identified in case of delay or disruption.
  • Children who need to carry medication are required to bring a medical recommendation and must be able to administer the medication by themselves.
  • Parents or guardian as the main contact should always be available to be contacted through travel and arrival time.
Pregnant Passenger Policy

  • Passengers with a pregnancy of 28 weeks or above should bring a medical recommendation from a doctor or midwife, which states the expected day of delivery, the condition of pregnancy, and whether it is single or multiple pregnancies.
  • Passengers without complication in their pregnancy may be allowed in flights lasting for more than 4 hours, with a pregnancy of no more than 40 weeks (single pregnancy) or 36 weeks (multiple pregnancies).
  • Passengers with complications in their pregnancy are only allowed in flights lasting for 4 hours or less, with a pregnancy of no more than 36 weeks (single pregnancy) or 32 weeks (multiple pregnancies).
  • Pregnant passengers with certain complications should bring a medical clearance issued by a health institution.
Disabled Passenger Policy

  • Qantas allows passengers with disabilities to carry assistance devices and mobility aids such as the following:
    • Assistance devices, which includes all kinds of devices that would help passengers with disabilities to walk, see, hear, talk, breathe, or carry out their disabled functions.
    • Mobility aids, which includes mobility aids with battery such as electric wheelchairs and Segway boards, or mobility aids without battery such as manual wheelchairs.
  • Passengers with disabilities are allowed to a bring service dog with a certain size.
  • Passengers with any kind of particular condition need to be registered.
  • Passengers with disabilities are required to provide a recommendation letter from a health institution.
  • Passengers with disabilities are required to complete clearance forms regarding the passenger’s condition and special needs during the flight.

Qantas Check-in Policy

Qantas Check-in Time

Please find the check-in time for all Qantas flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour before departure

30 minutes before departure

International

2 hours before departure

1 hour before departure

Qantas Online Check-in

Online check-in is also available for Qantas flights. Please follow the steps below.

  1. Go to Qantas web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Qantas Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Qantas Refund Policy for a complete information on refund.

Qantas Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Qantas Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Qantas directly to reschedule.


 


About Qantas

Qantas (IATA code: QF) is one of the oldest airlines in the world. Carrying the slogan of “The Spirit of Australia”, Qantas has connected Australia through its domestic routes and brought significant contributions to Australian tourism. Qantas currently serves flights to more than 150 destinations all over the world, with its main hubs located at the Kingsford Smith Sydney International Airport and Melbourne Airport. However, Qantas also serves flights from and to other airports such as Brisbane Airport, Perth Airport, Changi Airport, Los Angeles International Airport, and Heathrow Airport. Qantas offers flights in four different classes, from Economy Class, Premium Economy Class, Business Class, to First Class. In each class, Qantas collaborates with notable names in the industry to provide the best service for its passengers. These names include Rockpool, to design Qantas’ in-flight menus, and Kate Spade for its amenity kit. Economy and Premium Economy Class passengers are entitled to 23 kg of baggage allowance, while Business Class and First Class passengers are entitled to 32 kg of baggage allowance. Moreover, each passenger can carry two items of cabin baggage which can be stored in the overhead cabin or under their seats. Check-in must be done at least 45 minutes before domestic flight departures and 60 minutes before international flight departures. However, passengers flying on an international flight are recommended to check in two hours before departure, to ensure enough time to go through immigration and security check. As an alternative, passengers can also use Qantas’ mobile application to check-in online, which is available up to 24 hours before departure. Qantas also offers executive lounge facilities in certain airports, where passengers can relax while waiting for their departure time and enjoy a wide range of facilities they offer. Moreover, for First Class and Business Class passengers, Qantas also offers a Chauffeur Drive service to pick up passengers to or from the airport. Due to its exquisite service, Qantas has received several notable awards, such as best wine and champagne in the cabin, best entertainment system, and excellent service. Furthermore, Qantas always serves award-winning wine on its First Class and Business Class and therefore awarded as the airlines with the widest range of wine choice and airline with most authentic wine on the cabin. Since 2002, Qantas has also maintained its position as one of the five best airlines in the world according to Skytrax. Listed as one of the ten airlines with the best in-flight entertainment by the World Airline Awards, Qantas provides interactive entertainments for its passengers, that includes a wide variety of television programs and movies, music, magazines, and games. Qantas has also integrated a messaging and phone system to its passenger seats. To use the service, passengers just need to register their credit card to the device. Another privilege that can be enjoyed by Qantas’ passengers is the opportunity to join Qantas Frequent Flyer. Made exclusively for Qantas’ loyal customers, Qantas Frequent Flyer is considered as one of the best frequent flyer programs in the world because Qantas collaborates with oneworld® alliance and its other partners to give the best service for its members. Members can use their Qantas Points to take a well-deserved holiday, request a flight upgrade, indulge in gourmet food and wine, or simply treat themselves to a range of products from the Qantas Store.

Qantas History

Qantas was formed by Paul McGuinness, Fergus McMaster, Hudson Fysh, and Arthur Baird, under the name Queensland and Northern Territory Aerial Services on 16 November 1920. At that time, the first aircraft Qantas owned was an Avro 540K, which only has three seats—one pilot seat and two passenger seats. One of the passengers in Qantas’ first flight is an 84-year-old man, Alexander Kennedy, who is recognized as the owner of the first ticket Qantas had ever sold in history. Qantas’ logo and livery have been changed six times since its establishment in 1920. The original Qantas logo features a round shape with a kangaroo named Retro Roo, inspired by the Australian penny at that time. Despite the many changes, the kangaroo has always been featured on each of Qantas logo and livery due to its strong identification to Australia. The latest version of the logo, the one used today, features a more modern design with bright contemporary colors. During its first years, Qantas provided services to carry airmail under the subsidiary of the Australian government. In 1928, Qantas rented its aircraft to be used by the Royal Flying Doctor Service of Australia, a program which sent health workers and medical equipment to remote areas of the country. Between 1926 and 1928, Qantas added eight operating aircraft, parked in their hangar in Longreach, which included seven units of De Havilland DH 50 and one unit of DH 9. Throughout these years, Qantas only served domestic flights within Australia. However, in 1934, Qantas made a deal with Britain’s Imperial Airways—later known as British Airways—to form Qantas Empire Airways Limited (QEA) to serve long-haul flights in Australia. The new airline commenced operations in December 1934, flying between Brisbane and Darwin. QEA flew internationally from May 1935, when the service from Darwin was extended to Singapore, with Imperial Airways operating the rest of the service through to London. After World War II began, enemy action and accidents destroyed half of the Qantas’ fleet, when most of the fleet was taken over by the Australian government for war service. After the war had finished, QEA was nationalized by the Australian Government under the Labor Prime Minister, Ben Chifley. Yet, this decision did not benefit QEA. Its domestic flights were shifted and handled by Australia’s national airline, Trans Australian Airlines, while QEA was only allowed to serve international flights. However, not long after, QEA did its first flight outside the Commonwealth countries, to Tokyo and Hong Kong. Qantas then entered the jet age when its first Boeing 707-138 was delivered in June 1959, making Qantas as one of the airlines with the most up-to-date aircraft models. On 14 September 1992, Qantas merged with a nationally-owned domestic airline, Australian Airlines—previously known as Trans Australia Airlines. In the following year, the airline started to be rebranded as Qantas, which was gradually privatized between 1993 and 1997, resulting in at least 51% of Qantas to be owned by Australian shareholders. In 1998, Qantas founded oneworld® alliance together with American Airlines, British Airways, Canadian Airlines, and Cathay Pacific. The alliance commenced operation in February 1999, with Iberia Airlines and Finnair joining later that year. Oneworld® markets itself at the premium travel market, offering passengers a larger network than each airline could on its own. The airlines also work together to provide operational synergies to keep costs down. Until 2001, Qantas owned almost 90% of the market share in Australia. However, with the entry of a new budget airline, Virgin Blue, into the domestic market, Qantas’ market share fell. Therefore, Qantas created Jetstar Airways in 2001, a low-cost carrier to compete in the market. Although Qantas could not achieve its 90% market share back, with the creation of Jetstar Airways, Qantas Group’s market share remained stable at about 65%, with 30% for Virgin Blue and other regional airlines accounting for the rest of the market. Qantas had proven its endurance in the airline business for almost 100 years. Started off carrying only one to two passengers in each flight, Qantas now flies 450 passengers to travel around the world with one of its Airbus A380 aircraft. Qantas has now grown into an airline with 220 aircraft in its fleet, consisting of Airbus and Boeing. Throughout the years, Qantas has always improved their technology and service to give their passengers an unsurpassed journey in flying.

Contact Qantas

+6221 25556300

Qantas Office

Qantas
Jl. M.H. Thamrin No.5 Kebon Sirih - Menteng DKI Jakarta 10340 Indonesia

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