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One-stop Resource Center for
Domestic Travelling during COVID-19

© Traveloka 2021

Updated : 9 April 2021

Important Things to Know

Before booking a flight, please make sure you can fulfill all the requirements. The airline and government officials will review your documents at the airport.

Present only original and valid documents. Creating false documents, such as a fake COVID-19 test result, is an offense punishable by imprisonment of up to 6 years (based on Article 243 of the Indonesian Penal Code) and/or 12 years (based on Article 35 and 51 of ITE Law No. 11 of 2008).

Should you fail to present the complete and correct documents, you may be deemed as non-compliant with the relevant air travel laws/regulations, and may not be allowed to board the flight. If you are denied boarding for this act of non-compliance, you might not be able to request a refund for your ticket. All refunds are subject to the airline’s approval. 

The decision to onboard a passenger, either at the departing airport or during transit, lies solely with the airline and officials at the airport. Traveloka will not be responsible for any consequences that may arise from the passenger’s failure to comply with the laws/regulations.

Should you have further questions, please contact our Customer Service by sending a message via My Inbox on your Traveloka App or desktop. Please note that Traveloka does not offer face-to-face customer service.