The third largest airline in Indonesia, Sriwijaya Air is a Category 1 airline in operational safety. Sriwijaya Air has received Boeing International Award in the category of Aircraft Safety and Maintenance in 2007 and Basic Aviation Risk Standard from Flight Safety Foundation in 2015. Established since 2003, Sriwijaya Air offers flights to 53 domestic destinations and four international destinations. Flights are available in economy class and business class.
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Payment for your Sriwijaya Air ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret.
For complete information about payment methods, please visit How to Pay.
Sriwijaya Air focuses its service on delivering comfort to passengers, even in economy class. Besides the sufficiently wide seat, the airline also provides passengers with a baggage allowance of 20 kg, except for flights to Tanjung Pinang, where baggage allowance is limited to 15 kg. Passengers who book their flight online and want to choose their own seat on the plane can come early to the check-in counter at the airport before the departure.
Sriwijaya Air’s commitment to passengers' comfort is reflected even in its in-flight meal. Economy class passengers will be served mineral water and snack, packed in Sriwijaya Air’s signature blue paper box.
Business class passengers are entitled to more comfort and convenience before, during and after the flight. Passengers in Sriwijaya Air’s Business Class can check up to 30 kg of baggage — 10 kg more than what is allowed for passengers in Economy Class. Passengers also receive access to the airline’s executive lounge at the airport and to the private car service that can take them straight to the plane.
Business class passengers receive complete in-flight meals and a luxurious service. In Sriwijaya Air’s Business Class meals are served on ceramic plates, which come with high-quality cutlery, giving the passengers the full fine dining experience up in the sky. Passengers can order hot meals as well as desserts, which range from fruits to ice cream.
On its 12th anniversary on 10 November 2015, Sriwijaya Air launched its newest flight attendant uniform. Consisting of a bright yellow blazer, a pair of red trousers and a red scarf, the new Sriwijaya Air flight attendant uniform is elegant, neat and polite. This new model is similar in shape to the flight attendant uniform of NAM Air, one of Sriwijaya Air’s subsidiaries.
Max. 7 kg (1 hand baggage + 1 personal item)
Max. 20 kg
Max. 30 kg
Please find the check-in time for all Sriwijaya Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Check-in Time Limit
1 hour 45 minutes before departure
30 minutes before departure
Online check-in is also available for Sriwijaya Air flights. Please follow the steps below.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Sriwijaya Air Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Sriwijaya Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Sriwijaya Air directly to reschedule.
Headquartered in Jakarta, Sriwijaya Air (IATA code: SJ) is committed to serve flights to all corners of Indonesia. Established in 2003, the airline now flies to 53 domestic destinations. With the slogan “Your flying partner”, it aims to provide passengers with the best flight value on all its classes, be it economy or business class. Despite offering affordable prices, however, the airline’s main priority remains the passengers’ security, safety and comfort. Headed by Chandra Lie as President Director, Sriwijaya Air has been placed in Category 1 for operational safety by Air Operator Certificate (AOC). The airline has also received other awards, such as Customer Aviation Partnership Award from Pertamina in 2007 and Indonesian Most Branded Service from Markplus & Co in 2008. The spirit of Sriwijaya Air can be seen from its logo, which combines the airline’s name, its slogan and the RU-YI symbol adapted from Chinese philosophy. The large printing of “Sriwijaya Air” in blue makes it easy to spot the aircraft from afar, representing the airline’s dream of greatness, just like the glory of the Sriwijaya Kingdom, after which the airline was named. The RU-YI symbol, on the other hand, represents the airline’s faith in achieving its dream, while the blue and red underlines respectively represent Indonesia’s seas, and the bravery and wisdom of Sriwijaya Air’s leaders and crew. White dominates the body of the Sriwijaya Air aircraft, symbolizing a clean heart, which is expected from every Sriwijaya Air crew, while the shape of heart on the plane’s roof describes the crew and management’s love for and bond to the company. Each Sriwijaya Air aircraft unit also carries a special name, printed on the nose of the aircraft.
Sriwijaya Air operated its first flight on 10 November 2003. In the beginning, the airline served four round-trip flight routes, which included Jakarta – Jambi, Jakarta – Palembang, Jakarta – Pangkal Pinang, and Jakarta – Pontianak. Then, it gradually added more routes, especially domestically. Today, Sriwijaya Air operates its flight using aircraft from Boeing, an aircraft manufacturer established in 1917. Chandra Lie, Hendry Lie, Johannes Bunjamin, and Andy Halim are the founders of Sriwijaya Air. As a limited corporation, the founding of the airline was also supported by experts, such as Supardi, Capt. Kusnadi, Capt. Adil W., Capt. Harwick L., Gabriella, Suwarsono, and Joko Widodo. The establishment of Sriwijaya Air was first initiated by Chandra Lie, who has been holding the president director position at the airline. Chandra was born in Pangkal Pinang, a city in the province of Bangka Belitung, but moved to Jakarta when he was in high school. Chandra’s career in entrepreneurship began in garment industry. Finding it hard to return to his hometown because of limited transportation options, Chandra saw an opportunity to start an airline business. He then equipped himself with the knowledge and other things necessary to start one, which eventually led to the approval to build PT Sriwijaya Air. With the help of his brother, entrepreneur Hendry Lie, who provided the capital support, Chandra was able to establish and have the airline operated in early 2003 with a Boeing 737-200. In Sriwijaya Air's management, Hendry Lie occupies a seat in the board of commissioners together with other founders, such as Johannes Bunjamin and Andy Halim, whose responsibilities include providing supervision and advice to the company’s directors. Under Chandra Lie's leadership, Sriwijaya Air has been progressing. During its 12-year journey, the airline has never encountered any significant problems. It has been able to compete and become one of Indonesia’s renowned airlines. Chandra’s leadership has earned him the Entrepreneurial Spirit Award from Ernst & Young Indonesia. Today, Sriwijaya Air Group has grown to include several subsidiaries, all of which carry the name or abbreviation NAM. The name and abbreviation was inspired by Lo Kui Nam, the father of founders Chandra Lie, Hendry Lie and Andy Halim. The subsidiaries of Sriwijaya Air Group include: