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TransNusa Aviation: An Introduction

TransNusa Aviation, widely known as TransNusa, is an Indonesian domestic airline that focuses on operating flight services to the eastern part of Indonesia, mainly Nusa Tenggara and southern Sulawesi. The airline currently operates flights to 20 destinations in Indonesia, as well as two international flights to Dili in East Timor and Darwin in Australia. TransNusa offers only one type of flight class, which is the Economy Class.


TransNusa Aviation Booking & E-ticket

Search and book your TransNusa Aviation flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your TransNusa Aviation ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your TransNusa Aviation e-ticket in My Booking or in your email

How to Pay

Payment for your TransNusa Aviation ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret. For complete information about payment methods, please visit How to Pay.

TransNusa Aviation E-ticket

TransNusa Aviation e-ticket is an eligible proof for booking an TransNusa Aviation flight. Show your e-ticket during check-in at the TransNusa Aviation counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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TransNusa Aviation Seat Class

Economy Class

Operating mostly short-haul flights to destinations in eastern Indonesia, TransNusa only offers flights in the Economy Class, which is further categorized into ten subclasses. This decision was based on the airline’s understanding of its passengers, who tend to prioritize function over facility when traveling. It also allows TransNusa to offer competitively low fares, making flights affordable to everyone. However, despite its low flight fares, TransNusa commits to provide comfortable flights to its passengers, with safety and security as its top priorities.

In-flight Meal

Economy Class passengers will be provided with an in-flight meal service, which consists of mineral water and bread. This in-flight meal service is available in all flight routes, making the flight journey become more enjoyable for the passengers.

TransNusa Aviation Privilege Programs

VIP

To reward its most valuable passengers, TransNusa offers a frequent flyer program called VIP. By being a VIP member, passengers are entitled to exclusive facilities that cannot be enjoyed by regular passengers. These facilities include free additional 10 kg of baggage allowance, as well as access to TransNusa’s airport lounge at El Tari International Airport in Kupang. VIP members will also get booking priority, which can be beneficial during holiday seasons. Passengers who have used TransNusa’s flight service for ten times will automatically be a VIP member.

Airport Lounge

Even though TransNusa mostly serves short-haul flights, it does not mean that the airline is not capable of pampering its passengers. TransNusa offers an airport lounge facility at its main hub at El Tari International Airport in Kupang. The airport lounge is built to provide maximum comfort for the airline’s most loyal passengers, so they can relax and wind down while waiting for departure. The lounge is equipped with various facilities such as television, comfortable couches, and a great selection of foods. Available exclusively for VIP members, this lounge can accommodate up to 100 people.

TransNusa Aviation Fleet

ATR 72-600
Seat class:

  • Economy

Seat layout:

  • 2-2 (Economy)

Seat pitch:

  • 28 inches (Economy)

In-flight entertainment:

Not Available


WiFi:

Not Available


Power/USB port:

Not Available

TransNusa Aviation In-flight Crew

TransNusa Aviation Flight Attendant Uniform

TransNusa’s flight attendant uniform is dominated by a bright red color. The airline’s flight attendants wear a knee-length dress in red, with yellow patterns on its collar and elbow-length sleeves. The mixture of red and yellow colors creates a perfectly balanced uniform that is pleasing to the eyes. Most importantly, he uniform enables TransNusa’s flight attendants to serve its passengers with a high level of mobility. To complete the look, each flight attendant also wears a nametag attached below the collar so they can be easily recognized by passengers.


TransNusa Aviation Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

All routes

Economy Class

Max. 5 kg

Max. 20 kg

TransNusa Aviation Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infant passengers will not be charged the full adult fare.
  • One adult passenger can only travel with one infant.
  • Adult passengers traveling with infants must sign a statement letter prior to departure, releasing the airline from any responsibility should anything happen to the infants during travel.
  • TransNusa does not provide infant meals, and thus passengers are suggested to bring their own.
  • Infants will not get a free checked baggage allowance.
  • Infant flight tickets cannot be refunded.
Child Passenger Policy

  • Children below 6 years old are not allowed to travel alone and must be accompanied by an adult passenger aged at least 18 years old.
  • TransNusa provides special service for children traveling alone (Unaccompanied Minor). These services include assistance prior to departure and during the flight.
  • Parents or legal guardian of an Unaccompanied Minor are required to sign a consent and release form.
  • Unaccompanied Minors will be given a special tag for identification.
Pregnant Passenger Policy

  • Passengers with a pregnancy less than 28 weeks are allowed onboard.
  • Passengers with a pregnancy beyond 28 weeks are not recommended to fly.
  • Pregnant passengers are are required to present a medical certificate from a doctor.
Disabled Passenger Policy

  • Disabled passenger refers to passengers with restricted physical, mental, intellectual, or sensory abilities, which makes it hard for them to interact with their surrounding.
  • Disabled passengers will get priority access to the check-in counter.
  • Disabled passengers must contact TransNusa or provide information about their condition during booking.
  • Passengers using an oxygen mask and/or stretcher must be accompanied by a support personnel and present a medical certificate issued by a doctor.

TransNusa Aviation Check-in Policy

TransNusa Aviation Check-in Time

Please find the check-in time for all TransNusa Aviation flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

1 hour 30 minutes before departure

45 minutes before departure

TransNusa Aviation Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit TransNusa Aviation Refund Policy for a complete information on refund.

TransNusa Aviation Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to TransNusa Aviation Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact TransNusa Aviation directly to reschedule.


 


About TransNusa Aviation

TransNusa Aviation (IATA code: 8B), is a subsidiary airline of PT TransNusa Air Services. Operating as TransNusa Aviation Mandiri, the airline is more commonly known as TransNusa. Established 12 years ago in 2005, TransNusa commenced its first flight in August of the same year. With a headquarter at Jalan Palapa 7, Oebobo, Kupang, Nusa Tenggara Timur, TransNusa operates its flight service from two main hubs, which are El Tari International Airport in Kupang and Ngurah Rai International Airport in Bali. TransNusa’s network is dominated by domestic routes, with a focus on the eastern part of Indonesia, mainly Nusa Tenggara and southern Sulawesi. This focus is portrayed through the airline’s slogan, “Beyond Airline in Nusa Tenggara”. To create more seamless flight experience and expand its route network in Indonesia, TransNusa has codeshare agreements with other airlines, such as Aviastar Mandiri, Indonesia Air Transport, Nusantara Air Charter, Sriwijaya Air, and Trigana Air Service. TransNusa also has strategic partnerships with Aviastar, Indonesia Air Transport, Sriwijaya Air, and Riau Airlines to connect destinations in Bali and Nusa Tenggara. Besides providing commercial flight service, TransNusa also offers charter flight services and special flight services for medical evacuation. Charter flight services are usually booked by companies in East Indonesia to carry their oil and mining production. Operating mostly short-haul flights to destinations in eastern Indonesia, TransNusa’s fleet consists of seven smaller aircraft, such as the British Aerospace 146-100, Fokker 50, Fokker 70, and ATR 72-600. With this consideration, TransNusa only offers flights in the Economy Class, which is further categorized into ten subclasses. However, TransNusa always aims to give the best service to its passengers, while putting safety and comfort as its top priorities. All TransNusa passengers are also allowed to carry up to 5 kg of cabin baggage. In addition, each passenger is also entitled to 15 kg of checked baggage allowance. Special for passengers traveling to Makassar, checked baggage allowance is 20 kg per passenger. Meanwhile, passengers traveling to Larantuka, Rote, Lewoleba, Sabu, Atambua, and Ruteng get a 10 kg baggage allowance. All checked baggage must be dropped at the check-in counter, which opens from two hours to 45 minutes before departure. Passengers are also required to be present at the boarding gate at least 30 minutes before the scheduled flight. Alternatively, passengers can check-in online via TransNusa’s website, which will be closed four hours before departure. Meanwhile, throughout the flight, passengers can enjoy a complimentary in-flight magazine, which contains information about flight schedules, latest corporate news and social activities, as well as tourism-related content. Passengers will also be provided with an in-flight meal service, which consists of mineral water and bread. This in-flight meal service is available in all flight routes, making the flight journey become more enjoyable for the passengers. To reward its most valuable passengers, TransNusa offers a frequent flyer program called VIP. Passengers will automatically be a VIP member after flying with TransNusa for ten times. VIP members are entitled to exclusive facilities that cannot be enjoyed by regular passengers, such as free additional 10 kg of baggage allowance, as well as access to TransNusa’s airport lounge at El Tari International Airport in Kupang. The airport lounge is built to provide maximum comfort for the airline’s most loyal passengers, complete with facilities such as television, comfortable couches, and a great selection of foods. VIP members will also get booking priority, which can be beneficial during holiday seasons.

TransNusa Aviation History

When TransNusa first operated in August 2005, the airline teamed up with Trigana Air Service to serve flights to three destinations in East Indonesia, which includes Waingapu, Tambolaka, and Lewoleba using a fleet of ATR 42-300 aircraft. During the same year, new flight routes to Alor, Ende, Maumere, and Ruteng were also introduced. In the process, TransNusa also teamed up with other airlines, such as Riau Airlines, Mandala Airlines, and Pelita Air. Partnership with Riau Airlines includes the allocation of Fokker 50 aircraft to operate flight services to the Nusa Tenggara area. TransNusa also leased a Boeing aircraft from Trigana Air to launch new flight routes from Kupang to Surabaya through Denpasar, as well as from Kupang to Makassar. The Boeing aircraft was later replaced with Fokker F28-4000 aircraft. Besides offering commercial flight service, TransNusa also offers charter flight services and a holiday package. The airline has worked together with various tourism companies in Indonesia, especially ones in the eastern region. TransNusa once helped Wakatobi Dive Resort to provide a charter flight service by operating two ATR42 aircraft once in every ten days to carry foreign passengers from Denpasar to visit Wakatobi. TransNusa had also teamed up with Nihiwatu Resort in Sumba. At the time, the airline was responsible for carrying the resort’s customers from Denpasar to Tambolaka. The year 2007 was an eventful year for TransNusa. During this time, TransNusa teamed up with Mandala Airlines. The airline served as a ticketing agent for Mandala Airlines, as well as a feeder for one of the Mandala Airlines’ aircraft, which was Airbus A320. This partnership has connected East Nusa Tenggara with Mandala Airlines’ routes network through Jakarta and Surabaya. During the same year, TransNusa also worked together with the West Nusa Tenggara government to introduce new flight routes from Mataram to Sumbawa and Mataram to Bima. TransNusa had also partnered with the local government of Ngada to introduce new flight routes, such as Kupang–Bajawa and Bajawa–Kupang. Moreover, TransNusa’s airport lounge at the El Tari International Airport in Kupang was also built in 2007. With Abacus, TransNusa launched an online ticket reservation system, which was the first in East Nusa Tenggara. This breakthrough allowed TransNusa’s passengers to book flight tickets more seamlessly. TransNusa also introduced its in-flight magazine for the first time in 2007. Published once in three months, the magazine contains information about flight schedules, latest corporate news and social activities, as well as tourism-related content. TransNusa was so eager to improve the tourism industry in the Nusa Tenggara area that it launched NTT Corner, which is an information center where people can learn about all the tourism potential in East Nusa Tenggara. In addition, TransNusa also launched a special program called NTT Fun Trip as a reward for students in Kupang. In 2011, six years after it was established, TransNusa was given the Air Operator Certificate. Issued by a national aviation institution, this certificate became an official approval for the airline to operate its aircraft for commercial purposes. During the same year, TransNusa also added three more new Fokker 50 aircraft in order to improve its flight service. Throughout 2013 and 2014, TransNusa operated its charter flight service for several companies such as Pearl Mubadala for an offshore drilling in Natuna, Lundin BV, Chevron Indonesia, Premier Oil Tuna, and Star Energy for scheduled charter flight to Anambas Sea. In 2014, TransNusa added new units of ATR 600 aircraft to its fleet. At the same time, the airline also purchased its first Fokker 70 aircraft. Today, TransNusa operates a fleet of seven aircraft, which consists of Fokker 50, Fokker 70, ATR 42-600, and BAe 146-100.

Contact TransNusa Aviation

(021) 6327546

TransNusa Aviation Office

TransNusa Aviation
Palapa 7, Oebobo – Kupang

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