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Airline Travel Credit

Find relevant information about travel credit and how to redeem them

About Travel Credit


A travel credit, or credit shell, is an alternative to cash refunds, where the airline holds your booking amount in the form of credit. You can redeem your credit at a later date to book a new flight from the airline, or to book other services provided by the airline.


In a way, how travel credit works are similar to travel vouchers. You can redeem your travel credit directly to the airline and use it to pay for your new flight booking, just by providing your travel credit’s voucher code. The code will be informed to you via email or via your refund details in Traveloka App, once the airline has completed processing your refund request.


To learn more about redeeming your airline’s travel credit, please read the section below.


Redeeming Your Travel Credit to the Airline


In most cases, travel credits must be redeemed directly to the airline, and each airline applies different procedures for it. Find your airline’s name below to learn more about its travel credit’s redemption guide, as well as its terms and conditions.


Should you are unable to find the information you’re looking for below, please contact the airline directly.


Air France (AF)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to http://www.airfrance.com to book your new flight.
  • Select your new flight and continue to fill in your passenger details.
  • Enter your voucher code on the payment page.
  • Your total price will be automatically deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).
  • As an alternative, you can also book your new flight by calling Air France Indonesia Office at +62 21 2927 2222 (Monday – Saturday; 08:30 – 17:00 Jakarta time).

Travel Credit Voucher Terms & Conditions

  • The voucher must be redeemed within 1 year after it is issued.
  • The voucher can be used to book any Air France or KLM flights.
  • After it is redeemed, the voucher’s value cannot be refunded.
  • The voucher cannot be transferred to another person.
  • The voucher cannot be bartered or sold. Doing so will render the voucher to be invalid.
  • The voucher cannot be used for in-flight purchases (purchasing products and/or services during the flight).
  • If the value of the new booking is higher than the voucher’s value, customer must pay the difference using credit/debit card or bank transfer (credit card fee will apply).
  • If the value of the new booking is lower than the voucher’s value, the remaining balance will be returned by Air France in the form of travel vouchers. This can only be done once.

Batik Air (ID)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to one of Lion Air branch offices listed in http://www.lionair.co.id/en/contact-us/branch-locations
  • Make sure to bring your identification document (KTP or passport) and your voucher code when booking the new flight.
  • The additional flight services (e.g. baggage, seat selection) you have purchased for the original booking (if any) will be applied to the new booking.
  • Your total price will be deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher must be redeemed by the person whose name is listed above (“Passenger name”).
  • The voucher can be used to book any flights operated by Lion Group (Lion Air, Batik Air, and Wings Air).
  • The voucher can be used to book a new flight with a different route from the original flight.
  • The voucher can be used for a different passenger than the original booking.
  • Voucher value does not include additional flight services (e.g. baggage, seat selection) purchased for the original booking. However, the same services will be applied to the new booking.
  • If you have selected a seat number in your original booking, Lion Air will try to assign the same seat for your new booking. However, this is not guaranteed and will be based on availability.
  • Lion Air might ask you to present the booking confirmation for the additional flight services purchased for the original booking.
  • Any value not redeemed in the booking will be lost.

Citilink (QG)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to Citilink’s website www.citilink.co.id.
  • Select your new flight and continue to fill in your passenger details.
  • Enter your voucher code on the payment page. Your total price will be automatically deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).
  • You can also head to the nearest Citilink sales office to book your new flight.

Travel Credit Voucher Terms & Conditions

  • This voucher can be used to book any flights operated by Citilink between 1 June 2020 and 20 July 2021.
  • The voucher can be used for a different passenger than the original booking.
  • This voucher cannot be exchanged for cash.
  • The voucher can be redeemed multiple times up to the voucher’s value. To check your voucher’s remaining value, go to www.citilink.co.id.
  • This voucher must be redeemed before the expiry date.
  • The safety and security of this distributed voucher is the sole responsibility of the customer.
  • Traveloka must not be held liable for any misuse or any act of misconduct related to the distributed voucher.

Garuda Indonesia (GA)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to Garuda Indonesia Ticket Sales Office or Garuda Indonesia Ticket Counters at the airport.
  • Make sure to have your voucher code when booking your new flight.
  • Your total price will be deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher is not refundable.
  • If the name of the new passenger is different from the name on the voucher, the person whose name is listed on the voucher must provide a letter of attorney and their identity card.
  • The voucher can be used for all products and services directly provided by Garuda Indonesia.

Jetstar (JQ)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to http://www.jetstar.com to book your new flight.
  • Select your new flight and continue to fill in your passenger details.
  • The contact person for your new booking must be the same as your original booking.
  • Enter your voucher code on the payment page.
  • Your total price will be automatically deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher can only be redeemed in one booking.
  • Any value not redeemed in the booking will be lost.
  • The voucher must be redeemed before the expiry date.

Jetstar Asia (3K)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to http://www.jetstar.com to book your new flight.
  • Select your new flight and continue to fill in your passenger details.
  • The contact person for your new booking must be the same as your original booking.
  • Enter your voucher code on the payment page.
  • Your total price will be automatically deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher can only be redeemed in one booking.
  • Any value not redeemed in the booking will be lost.
  • The voucher must be redeemed before the expiry date.

Jetstar Japan (GK)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to http://www.jetstar.com to book your new flight.
  • Select your new flight and continue to fill in your passenger details.
  • The contact person for your new booking must be the same as your original booking.
  • Enter your voucher code on the payment page.
  • Your total price will be automatically deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher can only be redeemed in one booking.
  • Any value not redeemed in the booking will be lost.
  • The voucher must be redeemed before the expiry date.

Kenya Airways (KQ)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to http://www.kenya-airways.com to book your new flight.
  • Select your new flight and continue to fill in your passenger details.
  • Enter your voucher code on the payment page.
  • Your total price will be automatically deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).
  • As an alternative, you can also book your new flight by calling Kenya Airways ticket offices in your country, as listed in http://www.kenya-airways.com/contacts/.

Travel Credit Voucher Terms & Conditions

  • The voucher must be redeemed within 1 year after it is issued.
  • The voucher can be used to book any Kenya Airways flights.
  • After it is redeemed, the voucher’s value cannot be refunded.
  • The voucher cannot be transferred to another person.
  • The voucher cannot be bartered or sold. Doing so will render the voucher to be invalid.
  • The voucher cannot be used for in-flight purchases (purchasing products and/or services during the flight).
  • If the value of the new booking is higher than the voucher’s value, customer must pay the difference using credit/debit card or bank transfer (credit card fee will apply).
  • If the value of the new booking is lower than the voucher’s value, the remaining balance will be returned by Kenya Airways in the form of travel vouchers. This can only be done once.

KLM (KL)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to http://www.klm.com to book your new flight.
  • Select your new flight and continue to fill in your passenger details.
  • Enter your voucher code on the payment page.
  • Your total price will be automatically deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).
  • As an alternative, you can also book your new flight by calling KLM ticket offices in your country, as listed in http://www.klm.com.

Travel Credit Voucher Terms & Conditions

  • The voucher must be redeemed within 1 year after it is issued.
  • The voucher can be used to book any KLM or Air France flights.
  • After it is redeemed, the voucher’s value cannot be refunded.
  • The voucher cannot be transferred to another person.
  • The voucher cannot be bartered or sold. Doing so will render the voucher to be invalid.
  • The voucher cannot be used for in-flight purchases (purchasing products and/or services during the flight).
  • If the value of the new booking is higher than the voucher’s value, customer must pay the difference using credit/debit card or bank transfer (credit card fee will apply).
  • If the value of the new booking is lower than the voucher’s value, the remaining balance will be returned by KLM in the form of travel vouchers. This can only be done once.

Lion Air (JT)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to one of Lion Air branch offices listed in http://www.lionair.co.id/en/contact-us/branch-locations
  • Make sure to bring your identification document (KTP or passport) and your voucher code when booking the new flight.
  • The additional flight services (e.g. baggage, seat selection) you have purchased for the original booking (if any) will be applied to the new booking.
  • Your total price will be deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher must be redeemed by the person whose name is listed above (“Passenger name”).
  • The voucher can be used to book any flights operated by Lion Group (Lion Air, Batik Air, and Wings Air).
  • The voucher can be used to book a new flight with a different route from the original flight.
  • The voucher can be used for a different passenger than the original booking.
  • Voucher value does not include additional flight services (e.g. baggage, seat selection) purchased for the original booking. However, the same services will be applied to the new booking.
  • If you have selected a seat number in your original booking, Lion Air will try to assign the same seat for your new booking. However, this is not guaranteed and will be based on availability.
  • Lion Air might ask you to present the booking confirmation for the additional flight services purchased for the original booking.
  • Any value not redeemed in the booking will be lost.

Malindo Air (OD)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to http://wwww.malindoair.com to book your new flight.
  • Fill in your flight route and date. Your new departure date must be within 1 year after your original flight.
  • Enter your voucher code in the PROMO box before clicking SEARCH.
  • Select your new flight and fill in the passenger details.
  • The name on the voucher must be listed as a passenger or the contact person.
  • Your total price will be deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher must be redeemed by the person whose name is listed above (“Passenger name”).
  • The voucher can be used to book a new flight with a different route from the original flight.
  • The departure date of your new flight must be within 1 year after your original flight.
  • Any remaining value not redeemed in the new booking will be lost.

Myanmar Airways International (8M)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • To book your new flight, send an email to bkk.resvn@maiair.com or sontaya@maiair.com, or call Myanmar Airways International at (+66) 02-338-7488 (ext. 8158, 8155, 8154).
  • State your voucher code and your new flight details in the email.
  • Your total price will be deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher can be redeemed to book Myanmar Airways International flight tickets and ancillary services directly provided by Myanmar Airways International.
  • The voucher cannot be transferred to another person.
  • If the value of the new booking is lower than the voucher’s value, any value not redeemed will be lost.
  • For the complete terms and conditions, please contact Myanmar Airways International via email to bkk.resvn@maiair.com or sontaya@maiair.com, or by phone at (+66) 02-338-7488 (ext. 8158, 8155, 8154).

NAM Air (IN)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to one of Sriwijaya Air Group’s Sales Offices as listed in http://www.sriwijayaair.co.id/new/aboutus/offices.
  • Make sure to have your voucher code when booking your new flight.
  • Your total price will be deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher can only be redeemed in one transaction.
  • Any value not redeemed in the transaction will be lost.
  • If the transaction amount is higher than the voucher’s value, customer must pay the difference.
  • After it is redeemed, the voucher will not be refundable.
  • The voucher is valid to pay for NAM Air flight tickets, rescheduling charges, prepaid baggage, and seat selection service.
  • There is no minimum transaction for redeeming the voucher.
  • The voucher cannot be combined with other vouchers or promotions.
  • The voucher cannot be exchanged for cash.
  • The safety and security of this distributed voucher is the sole responsibility of the customer.
  • Traveloka nor the airline must not be held liable for any misuse or any act of misconduct related to the distributed voucher.
  • NAM Air reserves the right to cancel the voucher or to void the transaction if customers are identified to have misused the coupon.
  • For the complete terms and conditions, please call NAM Air Call Center at 021-292 79 777 or 0804 1777 777.

Nok Air (DD)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • To book your new flight, call Nok Air at 1318 (Thailand Call Center) or +662-088-8955 (International Call Center).
  • Make sure to have your voucher code (original PNR code) when booking the new flight.
  • The additional flight services (e.g. baggage, meal) you have purchased for the original booking (if any) will be applied to the new booking.
  • Your total price will be deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher must be redeemed by the person whose name is listed above (“Passenger name”).
  • The voucher cannot be transferred to another person.
  • The voucher can only be redeemed in one transaction.
  • Any value not redeemed in the transaction will be lost.
  • The new flight date must be within 365 days of the original departure date.
  • Voucher value does not include additional flight services (e.g. baggage, meal) purchased for the original booking. However, the same services will be applied to the new booking.
  • If the value of the new booking is higher than the voucher’s value, customer must pay the difference.

Pacific Airlines (BL)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to http://www.jetstar.com to book your new flight.
  • Select your new flight and continue to fill in your passenger details.
  • The contact person for your new booking must be the same as your original booking.
  • Enter your voucher code on the payment page.
  • Your total price will be automatically deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher can only be redeemed in one booking.
  • Any value not redeemed in the booking will be lost.
  • The voucher must be redeemed before the expiry date.

Philippine Airlines (PR)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • To book your new flight, contact Philippine Airlines at one of the following phone numbers or email addresses.
  • State your voucher code and your new flight details.
  • Your total price will be deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).
  • As an alternative, you can also book your new flight by going to a Philippine Airlines Ticket Sales Office in Jakarta and Denpasar.

Travel Credit Voucher Terms & Conditions

  • The voucher must be redeemed within 1 year after it is issued.
  • The voucher can be used to book Philippine Airlines flight tickets, prepaid baggage, and seat selection service.
  • The voucher cannot be transferred to another person.
  • If the value of the new booking is higher than the voucher’s value, customer must pay the difference using credit cards or cash.
  • If the value of the new booking is lower than the voucher’s value, the remaining balance can be used to pay for another passenger’s ticket (a different itinerary is allowed). However, the transactions must be done at the same time, in the same booking channel, and with the same Philippine Airlines’s handling agent.
  • For the complete terms and conditions, please contact Philippine Airlines Ticket Offices as listed in http://www.philippineairlines.com/en/aboutus/contactus.

Qatar Airways (QR)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • To book your new flight, go to one of Qatar Airways offices or call Qatar Airways Call Center as listed in http://www.qatarairways.com/id-id/worldwide-offices.html
  • Make sure to have your voucher code when booking your new flight.
  • Your total price will be automatically deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • Your new flight date must be within 1 year after the voucher is issued.
  • The voucher is only valid for the ticket price and ancillary services directly provided by Qatar Airways.
  • The voucher cannot be transferred to another person.
  • If the value of the new booking is lower than the voucher’s value, Qatar Airways will issue a new voucher for the remaining balance.
  • For more information, please go to http://qatarairways.zendesk.com/hc/en-us

Scoot (TZ)

How To Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to http://www.flyscoot.com/ to book your new flight.
  • Select your new flight and continue to fill in your passenger details.
  • The name on the voucher must be listed as a passenger or the contact person.
  • Enter your voucher code on the payment page.
  • Your total price will be automatically deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher can only be redeemed in one booking.
  • Any value not redeemed in the booking will be lost.
  • Vouchers may not be exchanged for cash.
  • The voucher must be redeemed before the expiry date.
  • Bookings made with the voucher are not eligible for frequent flyer mileage.
  • Vouchers cannot be used in conjunction with any other upgrade awards from the frequent flyer program.
  • Bookings made with the voucher may not be changed, canceled, or refunded.
  • The voucher is only valid for the ticket price, airport/government taxes, and ancillary services directly provided by Scoot. The voucher is not applicable for third-party services (e.g. travel insurance, hotel packages, car rentals).

Sriwijaya Air (SJ)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to one of Sriwijaya Air Group’s Sales Offices as listed in http://www.sriwijayaair.co.id/new/aboutus/offices.
  • Make sure to have your voucher code when booking your new flight.
  • Your total price will be deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher can only be redeemed in one transaction.
  • Any value not redeemed in the transaction will be lost.
  • If the transaction amount is higher than the voucher’s value, customer must pay the difference.
  • After it is redeemed, the voucher will not be refundable.
  • The voucher is valid to pay for Sriwijaya Air flight tickets, rescheduling charges, prepaid baggage, and seat selection service.
  • There is no minimum transaction for redeeming the voucher.
  • The voucher cannot be combined with other vouchers or promotions.
  • The voucher cannot be exchanged for cash.
  • The safety and security of this distributed voucher is the sole responsibility of the customer.
  • Traveloka nor the airline must not be held liable for any misuse or any act of misconduct related to the distributed voucher.
  • Sriwijaya Air reserves the right to cancel the voucher or to void the transaction if customers are identified to have misused the coupon.
  • For the complete terms and conditions, please call Sriwijaya Air Call Center at 021-292 79 777 or 0804 1777 777.

Thai Airways (TG)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • To book your new flight, send an email to jkt.reservation@thaiairways.com.
  • State your voucher code and your new flight details in the email.
  • Your total price will be deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).
  • As an alternative, you can also book your new flight by going to a Thai Airways Ticket Sales Office in your country.

Travel Credit Voucher Terms & Conditions

  • The voucher must be redeemed within 1 year after it is issued.
  • The voucher can be used to book any Thai Airways or Thai Smile flight.
  • If the value of the new booking is higher than the voucher’s value, customer must pay the difference.
  • The voucher can be transferred to another person, as long as they are able to present an official written statement from the person whose name is listed above (“Passenger name”).
  • For the complete terms and conditions, please contact Thai Airways Ticket Offices as listed in http://www.thaiairways.com/en/contact_us/index.page.

Thai Lion Air (SL)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • To book your new flight, call Thai Lion Air at:
    • Thailand: +66 2 529 9999
    • Indonesia: (+6280) 4177 8899 or (+6221) 6379 8000
    • Vietnam: +84 24 3633 1773
  • Make sure to have your voucher code (original PNR code) when booking the new flight.
  • The additional flight services (e.g. baggage, meal) you have purchased for the original booking (if any) will be applied to the new booking.
  • Your total price will be deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher can be redeemed for any flights operated by Thai Lion Air.
  • The voucher is only valid for passengers listed in the original booking.
  • The voucher cannot be transferred to another person.
  • The voucher can only be redeemed in one transaction.
  • Any value not redeemed in the transaction will be lost.
  • Voucher amount does not include additional flight services (e.g. baggage, meal) purchased for the original booking. However, the same services will be applied to the new booking.
  • The final amount of the voucher is determined in Thai Lion Air’s full discretion.

Tiger Airways (TR)

How To Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to http://www.flyscoot.com to book your new flight.
  • Select your new flight and continue to fill in your passenger details.
  • The name on the voucher must be listed as a passenger or the contact person.
  • Enter your voucher code on the payment page.
  • Your total price will be automatically deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher can only be redeemed in one booking.
  • Any value not redeemed in the booking will be lost.
  • Vouchers may not be exchanged for cash.
  • The voucher must be redeemed before the expiry date.
  • Bookings made with the voucher are not eligible for frequent flyer mileage.
  • Vouchers cannot be used in conjunction with any other upgrade awards from the frequent flyer program.
  • Bookings made with the voucher may not be changed, canceled, or refunded.
  • The voucher is only valid for the ticket price, airport/government taxes, and ancillary services directly provided by Scoot. The voucher is not applicable for third-party services (e.g. travel insurance, hotel packages, car rentals).

Vietjet Air (VJ)

How to redeem your Credit Shell

  • Book your new Vietjet Air flight on Traveloka but do not proceed payment.
  • During the payment period, please provide your Booking ID to Traveloka to get support.

Credit Shell Terms & Conditions

  • Credit shell must be redeemed within 360 days.
  • Credit shell must be redeemed for new flight booking at least 3 days before the date of travel.
  • If the value of the new booking is higher than the Credit Shell’s value, customers must pay the difference.
  • If the value of the new booking is lower than the Credit Shell’s value, customers can use the remaining balance for the next booking.

Vietnam Airlines (VN)

How to redeem your Travel Credit Voucher

  • Book your new Vietnam Airlines flight on Traveloka but do not proceed payment.
  • During the payment period, please provide your Booking ID to Traveloka to get support.

Travel Credit Voucher Terms & Conditions

  • The voucher must be redeemed within 1 year after it is issued. If customers want to redeem the voucher for cash later, the voucher will be refunded (not applicable to the initial ticket which is ineligible for refund) after 2 months from date of issue with applicable fees.
  • The voucher can be used to book flights and buy other products / services of Vietnam Airlines.
  • After it is redeemed, the voucher’s value cannot be refunded.
  • If the value of the new booking is higher than the voucher’s value, customers must pay the difference.
  • If the value of the new booking is lower than the voucher’s value, the remaining balance will be returned by Vietnam Airlines in the form of travel vouchers which can be used for the next booking.

Wings Air (IW)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • Go to one of Lion Air branch offices listed in http://www.lionair.co.id/en/contact-us/branch-locations
  • Make sure to bring your identification document (KTP or passport) and your voucher code when booking the new flight.
  • The additional flight services (e.g. baggage, seat selection) you have purchased for the original booking (if any) will be applied to the new booking.
  • Your total price will be deducted by the voucher value.
  • Complete your payment for the remaining amount (if applicable).

Travel Credit Voucher Terms & Conditions

  • The voucher must be redeemed by the person whose name is listed above (“Passenger name”).
  • The voucher can be used to book any flights operated by Lion Group (Lion Air, Batik Air, and Wings Air).
  • The voucher can be used to book a new flight with a different route from the original flight.
  • The voucher can be used for a different passenger than the original booking.
  • Voucher value does not include additional flight services (e.g. baggage, seat selection) purchased for the original booking. However, the same services will be applied to the new booking.
  • If you have selected a seat number in your original booking, Lion Air will try to assign the same seat for your new booking. However, this is not guaranteed and will be based on availability.
  • Lion Air might ask you to present the booking confirmation for the additional flight services purchased for the original booking.
  • Any value not redeemed in the booking will be lost.

Xpress Air (XN)

How to Redeem Your Travel Credit Voucher

The voucher must be redeemed directly to the airline. Please follow the steps below.

  • To book your new flight, send an email to booking@expressair.co.id, at the latest 7 days before your new flight date.
  • In the email, state your voucher code and your new flight details, and attach a copy of the passenger’s official ID (KTP/KITAS).
  • After sending the email, call Xpress Air at 0811-9701-0300 for further confirmation about your new booking. Please call on Monday – Friday, between 07:30 – 16:00 WIB.
  • If the price of your new flight is higher than the voucher’s value, you need to pay for the difference via transfer to PT Travel Express Aviation Services, Mandiri Bank Account No. 102.006.100.000.3.
  • Send your proof of transfer via email to booking@expressair.co.id.
  • Once your payment has been verified, your new e-ticket will be sent to you via email.

Travel Credit Voucher Terms & Conditions

  • To book a flight using the voucher, the booking must be made at the latest seven (7) days before the departure date.
  • The voucher must be redeemed within 1 year after it is issued.
  • The voucher can only be redeemed in one booking. Once redeemed, the value of the voucher cannot be refunded.
  • The voucher can be used to book any Xpress Air flights.
  • If the value of the new booking is higher than the voucher’s value, customer must pay the difference via bank transfer.
  • If the value of the new booking is lower than the voucher’s value, the remaining balance will be lost.
  • The voucher can be transferred to another person by providing a letter of attorney (surat kuasa), official ID (KTP), and Family Certificate (Kartu Keluarga) when redeeming the voucher.
  • For the complete terms and conditions, please contact Xpress Air via email to booking@expressair.co.id or send a message via WhatsApp to 0811-9701-0300.