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Virgin Australia: An Introduction

Virgin Australia is the second largest low-cost airline in Australia, formerly known as Virgin Blue Airlines. Virgin Australia operates its flight service to 58 domestic and international destinations across Asia-Pacific, Africa, Middle East, Europe, and America. Virgin Australia offers flights in three classes, ranging from Economy Class, Premium Economy Class, to Business Class.


Virgin Australia Booking & E-ticket

Search and book your Virgin Australia flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Virgin Australia ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Virgin Australia e-ticket in My Booking or in your email

How to Pay

Payment for your Virgin Australia ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret. For complete information about payment methods, please visit How to Pay.

Virgin Australia E-ticket

Virgin Australia e-ticket is an eligible proof for booking an Virgin Australia flight. Show your e-ticket during check-in at the Virgin Australia counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Virgin Australia Rating

based on 525 reviews

Service standard: Full Service

Virgin Australia Seat Class

Economy Class

In the Economy Class cabin, seats are quite spacious with a 75-cm pitch and 43-cm width, all covered in a luxurious leather material. Meanwhile, passengers traveling on a long-haul flight will get a more spacious legroom, measuring up to 81 cm, with a 3-3-3 seat configuration. Throughout the flight, Economy Class passengers can enjoy an in-flight entertainment through a touchscreen LCD monitor, offering a great selection of movies, TV shows, and music. Moreover, a wireless entertainment facility for mobile device is also available to make the flight journey become more enjoyable.

In-flight Meal

The in-flight meal service is only available for passengers traveling on a long-haul flight. Meanwhile, passengers traveling on a short-haul international flight will be served with teas, coffee, and mineral water. However, passengers can still purchase meals directly on board.

Premium Economy Class

Virgin Australia’s Premium Economy Class offers more legroom than any other Australian airlines. Seating is made more comfortable with a generous 41-inch seat pitch and 9-inch recline. Passengers can also enjoy the 10.6-inch in-flight entertainment screen, complete with a noise-canceling headset. In-seat electrical power and USB port are also available to keep the passengers stay connected during the flight. In addition, Premium Economy Class passengers also have access to Virgin Australia’s dedicated premium check-in facility.

In-flight Meal

Passengers will get to enjoy a champagne cocktail and canapes even before take-off. Meals will be served on fine-dining dishwares, complete with a selection of wines, liqueurs, perfectly brewed Nespresso coffee, and refreshing Madame Flavour tea.

Business Class

Business Class passengers traveling with Virgin Australia will get a check-in and boarding priority, as well as special access to the airport lounge. Meanwhile, in the Business Class cabin, all seats can be reclined to a 203 cm flatbed. Each seat is equipped with a 16-inch LCD screen, power outlet, and USB port. Passengers traveling on a long-haul flight will also get to enjoy a bigger seat and LCD screen. In addition, Virgin Australia also provides a pillow and duvet, as well as an amenity kit that includes skincare and cosmetic products, for passengers traveling on a flight with a duration of more than three hours.

In-flight Meal

Virgin Australia provides an in-flight meal service that includes gourmet menu options and wine selections, which can be customized through the Express Dining service. Passengers traveling on a short flight will also be served with main dining menu, salad, dessert, as well as a variety of refreshing beverages.

Virgin Australia Privilege Programs

Velocity Frequent Flyer

To reward its most valuable passengers, Virgin Australia offers a loyalty program called Velocity Frequent Flyer. The program is divided into three membership tiers, which are Silver, Gold, and Platinum. Each tier comes with its own benefits, such as lounge access, booking priority, and check-in priority. Members can earn points by traveling with Virgin Australia or other partner airlines. In addition, points will also be rewarded when members book an accommodation on the airline’s partner hotels or use credit cards partnering with Virgin Australia. Accumulated points can then be redeemed for a free holiday package, accommodation, merchandise, and other exciting rewards. Every Virgin Australia passenger is eligible to be a member and they can sign up online through the airline’s official website.

Airport Lounge

Virgin Australia’s airport lounge offers an array of facilities with the best quality, that are to design every passenger’s travel needs. Passengers can keep up to date with their boarding time as these lounges are equipped with screens displaying flight informations. However, while waiting for boarding, passengers can relax and sip a cup of coffee, or have a quick lunch from the buffet. Passengers can even squeeze in some work using the free WiFi connection, even conduct a meeting in a private room with a capacity of seven people. In addition, an array of latest magazines and newspaper are also available to keep passengers updated about the world. Bathrooms facilities are also available, each equipped with towels and amenity kits, as well as skincare and cosmetic products.

Virgin Australia Fleet

Airbus A330-200
Seat class:

  • Economy
  • Business

Seat layout:

  • 2-4-2 (Economy)
  • 1-2-1 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 80 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing B737-700
Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3 (Economy)
  • 2-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 37 inches (Business)

In-flight entertainment:

Not Available


WiFi:

Not Available


Power/USB port:

Not Available

Boeing B777
Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 3-3-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 1-2-1 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 41 inches (Premium Economy)
  • 80 inches (Business)
In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Virgin Australia In-flight Crew

Virgin Australia Flight Attendant Uniform

Virgin Australia’s female flight attendant uniform is dominated in red, featuring a well-fitted knee-length dress, as well as a purple shawl and a charcoal belt to complete the look. Meanwhile, Virgin Australia’s male flight attendants wear a three-piece suit that features a charcoal jacket and vest, layering the white shirt underneath. The suit is paired with a purple tie, matching with the female flight attendant’s shawl. The uniform was designed to create an elegant and professional look, without hindering the flight attendant’s mobility in providing the best service to passengers.


Virgin Australia Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

Domestic

Economy Class

Max. 7 kg (1 hand baggage + 1 personal item)

Max. 23 kg (Dimension: max. 140 cm)

Business Class

Max. 32 kg (Dimension: max. 140 cm)

All flights to Southeast Asia

Economy Class

Max. 23 kg (Dimension: max. 140 cm)

Premium Economy Class

2 pcs (max. 23 kg/pc) (Dimension: max. 140 cm)

Business Class

2 pcs (max. 32 kg/pc) (Dimension: max. 140 cm)

All flights to Europe

Economy Class

2 pcs (max. 23 kg/pc) (Dimension: max. 140 cm)

Premium Economy Class

2 pcs (max. 32 kg/pc) (Dimension: max. 140 cm)

Business Class

Virgin Australia Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infants must be accompanied by a parent aged at least 13 years old, or an adult passenger aged at least 15 years old.
  • One adult is permitted to bring only one infant.
  • Infants flying on a domestic flight can travel free as long as they do not occupy a seat. However, passengers can purchase a seat for their infant for extra comfort.
  • Infants occupying a seat must wear a child seat to ensure the infant’s safety.
  • Infants on a long-haul flight will be charged 10% of the full adult fare, even when they do not occupy a seat. However, passengers can purchase a seat for the infant, which is 75% of the full adult fare.
  • Virgin Australia provides a bassinet for infants whose weight does not exceed 18 kg. The bassinet facility is available on all long-haul flights and domestic flights operated by A330 aircraft.
  • The number of baby bassinets available is limited. Therefore, passengers are required to request this facility during booking.
  • Infants are required to prepare the same travel documents as adult passengers, such as passports and visas.
  • Passengers traveling with infants must check-in at least 60 minutes before domestic flight departure and two hours prior to international flight departure.
  • Passengers are entitled to carry infant items as checked baggage free of charge, which includes stroller, bassinet, or car seat.
  • Passengers traveling with infants are entitled to an additional 7 kg cabin baggage free of charge for essential baby products.
Child Passenger Policy (2-12 Years Old)

  • Child passengers must occupy a seat with their own ticket.
  • Passengers traveling with children must check-in at least 60 minutes before domestic flight departure and two hours prior to international flight departure. Children are required to present their copies of birth certificates and immunization books at check-in.
  • Children are entitled to the same carry-on baggage allowance as adult passengers. However, on international long-haul flights, car seats will not be carried free of charge and will be categorized as a checked baggage.
  • Children between 5–11 years old traveling without an adult companion will be categorized as an Unaccompanied Child.
  • Children between 12–15 years old traveling without an adult companion can also be categorized as an Unaccompanied Child if requested by the parent or legal guardian.
  • Parents or legal guardians are required to provide any information relating to the Unaccompanied Minor, such as booking password, the child’s identity, the identity of child’s parent or legal guardian, receiver’s name, and any special conditions of the child (e.g. allergies, medical conditions, fear of flying).
  • For safety reasons, Virgin Australia only carries a maximum of eight Unaccompanied Child per flight, with six children in Economy Class and two in Business/Premium Economy Class.
  • Unaccompanied Child is not allowed to travel on connecting flights.
Pregnant Passenger Policy

  • Passengers with a pregnancy of 28 weeks or more are required to carry a letter from their doctor or midwife. The medical letter must be issued within 10 days before departure, stating the estimated due date, single or multiple pregnancies, the absence of complications, and the passenger’s fitness to fly for the duration of the flight.
  • Any pregnancy with complications will require medical clearance.
  • Passengers with a single pregnancy of more than 36 weeks, or multiple pregnancies of more than 32 weeks, are not allowed onboard for flights of more than four hours.
  • Passengers with a single pregnancy of more than 40 weeks, multiple pregnancies of more than 36 weeks, or passengers within 48 hours of delivery, are not allowed onboard.
Disabled Passenger Policy

  • Passengers with disabilities are required to book their tickets online at least 24 hours before departure and must complete the Special Assistance form.
  • Passengers with disabilities include people who need a wheelchair or any other special assistance.
  • Passengers traveling within the next 24 hours must make their booking via Virgin Australia contact center.
  • Passengers failing to inform the airline about their condition in advance may not be allowed onboard.
  • Passengers with disabilities must check-in at least 60 minutes before domestic flight departure and two hours prior to international flight departure.
  • Passengers with disabilities are required to check-in directly at the airport check-in counter.

Virgin Australia Check-in Policy

Virgin Australia Check-in Time

Please find the check-in time for all Virgin Australia flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

45 minutes before departure

30 minutes before departure

International

1 hour before departure

45 minutes before departure

Virgin Australia Online Check-in

Online check-in is also available for Virgin Australia flights. Please follow the steps below.

  1. Go to Virgin Australia web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Virgin Australia Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Virgin Australia Refund Policy for a complete information on refund.

Virgin Australia Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Virgin Australia Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Virgin Australia directly to reschedule.


 


About Virgin Australia

Virgin Australia (IATA code: VA) is an airline established in 2000 as a subsidiary of Virgin Australia Holdings, and was formerly known as Virgin Blue Airlines. Virgin Australia has been recognized as the second largest airline in Australia because of its low-cost and high-quality service. With a headquarter in Bowen Hills, Brisbane, Queensland, Virgin Australia operates its flight service from five hubs, which are Brisbane Airport, Melbourne Airport, Sydney Airport, Auckland Airport, and Christchurch Airport. Carrying the slogan “Now You’re Flying”, Virgin Australia has achieved many regional and international awards. Since the airline was named the Best Low-cost Airline in the Asia/Pacific Region by Skytrax in 2002, Virgin Australia has been voted as the best airline in a number of different categories and by a number of different organizations. The airline and its employees won five Service Excellence Awards in 2009, given by the Customer Service Institute of Australia. Meanwhile, the airline’s frequent flyer program, Velocity Frequent Flyer, won five awards at the 2009 Freddie Awards, the most prestigious award in the travel industry. These awards were Best Frequent Flyer Program, Best Award Redemption, Best Affinity Credit Card, Best Member Communications, and Best Website. In 2015, Virgin Australia became Australia’s most attractive employer according to a survey conducted by Randstad. In its day to day operations, Virgin Australia offers flights in three classes, ranging from Economy Class, Premium Economy Class, to Business Class. All seats are equipped with wireless in-flight entertainment to make the journey become more enjoyable for passengers. In addition, passengers traveling on a long-haul flight can also utilize the power outlet and USB port available on their seats. All passengers are entitled to a cabin baggage with a maximum weight of 7 kg. Meanwhile, passengers traveling on a long-haul flight also get an addition of two pieces of checked baggage, weighing no more than 23 kg each (Economy Class), or 32 kg each (Premium Economy and Business Class). Passengers traveling on a domestic flight are required to check-in at the airport counter at least 30 minutes before departure. Meanwhile, international flight passengers are required to check-in at least 60 minutes before departure. As an alternative, passengers can also check-in using the kiosk facility at the airport by submitting their airline booking code (PNR code), printing the boarding pass, and bag tag. Online check-in service is also available via Virgin Australia’s official website. Online check-in for domestic flights is available from 48 hours to 45 minutes before departure, or from 24 hours to 90 minutes before departure for international flights. To reward its most valuable passengers, Virgin Australia also offers a loyalty program called Velocity Frequent Flyer. Every Virgin Australia passenger is eligible to be a member, simply by signing up online through the airline’s official website. The program is divided into three membership tiers, which are Silver, Gold, and Platinum. Members can earn points by traveling with Virgin Australia or other partner airlines. In addition, points will also be rewarded when members book an accommodation on the airline’s partner hotels or use credit cards partnering with Virgin Australia. Accumulated points can then be redeemed for a free holiday package, accommodation, merchandise, and other exciting rewards.

Virgin Australia History

Virgin Australia started its operations soon after it was established in August 2000. The first flight service was operated on 13 August 2000, flying from Brisbane to Sydney. At the time, Virgin Australia only had 200 crew and two aircraft, operating one flight route for seven times each day. In 2001, an Australian airline named Ansett Australia collapsed, allowing Virgin Australia to grow rapidly in the aviation industry and became one of the top domestic carriers in Australia. It only took one year for Virgin Australia to reach one million passengers. In the same year, 14 new routes were launched. This network expansion continued in 2002, when Virgin Australia introduced another nine new routes. The expansion pushed Virgin Australia to add new aircraft to its fleet. Virgin Australia finally decided to phase out its older Boeing 737-400s with newer Boeing 737-700 and 737-800 series aircraft. These aircraft feature modern glass cockpits, winglets, and greater fuel efficiency. In 2004, Virgin Australia launched a sister airline called Pacific Blue to offer a low-cost service between New Zealand and Australia. With a headquarter in New Zealand, Pacific Blue aimed to position itself as a low-cost carrier to compete with Air New Zealand and Qantas. One year later, Pacific Blue also began to operate services on behalf of the Polynesian Blue, a joint-venture with the government of Samoa. The first Polynesian Blue flight commenced on 30 October 2005, flying from Auckland to Apia. Pacific Blue has since been rebranded under the Virgin Australia name and livery. Still in 2005, Virgin Australia operated its 50th aircraft, launched a loyalty program named Velocity Rewards, as well as becoming the first Australian airline to offer an online check-in service. In 2007, it was announced that Virgin Australia was planning to launch a long-haul international airline called V Australia. It planned to operate up to seven flights a week to the United States through either Los Angeles International Airport or San Francisco International Airport. At the time, Qantas and United Airlines were the only airlines that competed in the Australia–US transpacific market. V Australia finally launched flights between Sydney and Los Angeles in 2009, followed by flights from Melbourne and Brisbane, after obtaining permission from the Australian International Service Commission. In 2010, Skytrax, a British company that regularly conducts a survey for the airline industry, named Virgin Australia as the Best Low-cost Airline in Asia-Pacific. In the same year, Virgin Australia also teamed up with Etihad Airways to open new flight route from Sydney to Abu Dhabi. In 2012, the airline decided to build an airport lounge, as well as launched a Business Class service. Meanwhile, the Premium Economy Class was introduced in 2014. Today, Virgin Australia offers three different types of flight classes in its fleet, which consists of 115 aircraft. As of July 2017, the airline serves flights to 52 destinations that include 33 domestic destinations in Australia and 19 international destinations across 14 countries.

Contact Virgin Australia

+61 7 3295 2296

Virgin Australia Office

Virgin Australia
56 Edmondstone Road Bowen Hills Qld 4006 Australia

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