warning

 
Xpress Air: An Introduction

Xpress Air is one of the pioneers of Indonesian airlines in the eastern regions. It is the first privately owned airline that offers regular direct flights from Java to the eastern islands of Indonesia, including Papua, Sulawesi, Maluku, and Timor. The airline, which currently flies to 24 domestic and three international destinations, strives to give premium services in economic budget to its passengers.


Xpress Air Booking & E-ticket

Search and book your Xpress Air flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Xpress Air ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Xpress Air e-ticket in My Booking or in your email

How to Pay

Payment for your Xpress Air ticket can be made via bank transfer (ATM/SMS Banking/e-banking/bank teller), credit card, and Indomaret. For complete information about payment methods, please visit How to Pay.

Xpress Air E-ticket

Xpress Air e-ticket is an eligible proof for booking an Xpress Air flight. Show your e-ticket during check-in at the Xpress Air counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

Traveloka Airline Partners - Domestic & International

Lion AirBatik AirCitilinkGaruda IndonesiaSriwijaya AirNAM AirAirasiaJetstarTigerairMalaysia AirlinesBangkok AirwaysCathay PacificEmiratesFireflyMalindo AirPhilippine AirlinesQatar AirwaysSilkAirSingapore AirlinesThai AirwaysThai LionVietnam AirlinesAll Nippon AirlinesAsiana AirlinesChina AirlinesEgypt AirEtihad AirwaysEVA AirJapan AirlinesKalstar AviationKLMKorean AirQantas AirlinesTurkish AirlinesUnited AirlinesWings AirXpressairAir FranceAmerican AirlinesChina Southern AirlinesJet AirwaysLufthansaRoyal BruneiTransnusa AviationTrigana AirVirgin AustraliaDelta Airlines

Traveloka Official Payment Partners


Xpress Air Seat Class

Economy Class

Xpress Air exclusively serves flights in Economy Class. However, there are three subclasses to this class, which are Promo Class, Normal Class and Flexi Class, each with its unique advantages. Economy Promo is a low-budget flight class dedicated to all budget travelers who are willing to travel at any day. Usually, the travel dates for this type of flight does not cover national public holidays, long weekends and holiday seasons. Meanwhile, the Normal Class is the regular flight service of Xpress Air and the Economy Flexi Class is dedicated to passengers with a higher budget that needs a more flexible flying schedule. Passengers of the Economy Flexi Class has the privilege to upgrade their seat with an additional fee. In this sub-class, a reasonably higher ticket fare is applied, but passengers will not have to pay any cancellation fee for rescheduling their flights. This is different from the Promo Class, where passengers will be charged a higher cancellation fee for a reschedule than in any other classes. All subclasses, however, offer the same baggage allowance and complimentary services.

Xpress Air Fleet

Boeing 737-300
Seat class:

  • Economy

Seat layout:

  • 3-3 (Economy)

Seat pitch:

  • 29 inches (Economy)

In-flight entertainment:

Not Available


WiFi:

Not Available


Power/USB port:

Not Available

Xpress Air In-flight Crew

Xpress Air Flight Attendant Uniform

Xpress Air’s flight attendant uniform now consists of a golden long-sleeved shirt and a maroon knee-length skirt with a gold line on the right side. A maroon blazer with a golden accent around the cuff is worn over the shirt. The look is completed with a pair of black stocking and a stylish scarf in a maroon and gold pattern fashionably tied around the neck. The dominating color of gold and maroon reflects the airline’s vigorous and cheerful images.


Xpress Air Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

All routes

Economy Class

2 – 5 kg (depending on subclass)

10 - 20 kg (depending on subclass)

Xpress Air Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Adult passengers must accompany infant passengers. Every adult passenger can only accompany one infant.
  • Infants traveling on an international flight must own a passport. Parents or guardians of the infants must carry and present their infants’ passports.
  • Infant passengers can sit on the same seat as their accompanying adult.
  • Parents or guardians of infants who would require an individual seat or other special arrangements and requirements must contact the airline prior to booking their flight.
Child Passenger Policy (2-12 Years Old)

  • Child passengers (above 2 years old) are required to purchase an individual ticket and seat.
  • Child passengers may be required to present an identification document, such as a birth certificate and a passport for an international flight.
  • Child passengers traveling internationally without both parents may be required to present a Letter of Consent.
Pregnant Passenger Policy

  • Passengers with a pregnancy of less than 4 months is prohibited from boarding the flight.
  • Passengers with a pregnancy of 4 months are allowed to board the flight as a regular passenger, but must present a completed Medical Clearance Form (MEDIF) from a doctor or medical professional. The MEDIF must be issued within 24 hours prior to the scheduled time of departure.
  • Pregnant passengers with a due date of less than 8 weeks are prohibited from boarding the flight. However, in an urgent case, travel is allowed, but the passenger must present a specific Medical Clearance Form (MEDIF) from a doctor or medical professional.
Disabled Passenger Policy

  • Passengers with disabilities who require special equipment such as a wheelchair or an oxygen tank must contact Xpress Air’s call center at least 48 hours before the scheduled departure.
  • An elderly passenger on a wheelchair who requires specific attention and assistance from Xpress Air flight attendants are required to inform the airline’s call center prior to their departure.
  • Passengers with a medical condition who is using a wheelchair and requiring specific assistance from the flight attendants are required to submit a Medical Clearance Form (MEDIF) and contact Xpress Air’s call center before the scheduled departure.

Xpress Air Check-in Policy

Xpress Air Check-in Time

Please find the check-in time for all Xpress Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour before departure

30 minutes before departure

International

1 hour 15 minutes before departure

1 hour before departure

Xpress Air Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Xpress Air Refund Policy for a complete information on refund.

Xpress Air Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Xpress Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Xpress Air directly to reschedule.


 


About Xpress Air

Xpress Air (IATA code: XN) is an Indonesian airline that focuses its service on the eastern region of Indonesia. The airline is headquartered in Makassar with the Sultan Hasanuddin International Airport serving as its main hub to connect flights from the western region to the eastern region. Since it also provides pioneer flights to small islands and remote areas of West Papua, Xpress Air makes the Domine Eduard Osok Airport in Sorong, Papua its second hub. In addition to regular flights, Xpress Air is also available for charter. The airline's vision and mission are to connect Indonesia’s eastern region, which are rich in unique destinations, natural resources and business potentials, with the rest of the country. The goal is implied in the airline's slogan "Terbanglah Indonesiaku" or "Fly, My Indonesia", which encourages both domestic and International travelers to fly and explore Indonesia’s hidden gems in remote areas, including the eastern region. With its presence, Xpress Air also aims to provide job opportunities for those living in the eastern region. Xpress Air has now become one of the travelers’ reliable flying partners to remote areas in Indonesia. Recently, the airline has opened a new route to Anambas Island in the Riau Islands, Sumatra, becoming the only airline that serves flights from Tanjung Pinang. The new routes has allowed more passengers to explore more areas in the archipelago. All Xpress Air passengers flying on a short flight are entitled to a complimentary snack onboard, while passengers on a flight with a duration of more than 90 minutes will be served with an in-flight meal. Passengers can also enjoy the airline’s in-flight magazine which features famous tourist attractions, top accommodations and enchanting travel destinations in Indonesia. The airline's check-in counters open from two hours to 45 minutes before the time of departure. Passengers are expected to check-in at the counters within two hours before departure. Passengers flying on any Boeing 737 aircraft get a baggage allowance of 20 kg, while those flying on Dornier 328 get a maximum of 10 kg. In addition to their checked baggage, passengers are also allowed to carry a hand luggage not bigger than 50 cm x 32 cm x 16 cm to the cabin of Boeing 737 and not bigger than 25 cm x 15 cm x 8 cm to the cabin of Dornier 328. The cabin baggage must not weigh more than 5 kg for Boeing flights and 2 kg for Dornier.

Xpress Air History

Established in 23 June 2003 with the name Express Air, the airline has a mission to provide air transportation from Java to the eastern region of Indonesia. It began with a single route that connected Jakarta, the capital city of Indonesia, with Jayapura, the capital city of Papua. Back then the airline operated with only one unit of Boeing 737. The airline tagline was “It’s Time to Fly”, a call to travelers to explore Eastern Indonesia. During the airline’s first years, there had only been a few airlines that served flights to Eastern Indonesia. Even then, flights would normally only go to main cities, such as Jayapura and Makassar. Determined to open more services to other Indonesian cities in the east, Express Air gradually purchased more airplanes and added the Dornier 328 to its fleet. The airline kept expanding its routes and then began to offer regular flight schedule. By 2005, with six units of aircraft, the airline had managed to connect Jakarta with 24 other cities, mostly in the eastern region, such as Makassar, Jayapura, Sorong, Manokwari, and Ternate. From 2005 to 2010, the airline expanded its routes to smaller airports in such areas as Buli, Wasior, Bau Bau, and Wakatobi. Pioneer flights is the best transportation alternative to reach the remote areas of Eastern Indonesia, such as Maluku and Papua, because the other alternatives, such as the sea and land routes, are longer and more uncertain. Therefore, flights to the region can be costly, especially considering the fact that at the time few airlines offered this route. This led to Express Air’s setback in late 2010 and early 2011. The airline then went a historical transformation in 2012, where it acquired new owners, applied a new management system and offered better services. The new owner set a new ambition for Express Air: to become one of the leading domestic airlines in Indonesia. The new management was also supported by Aero Nusantara Indonesia, a reputable aircraft maintenance provider with decades of experience in aircraft maintenance and repair in Indonesia. The company also partners with bigger airlines, such as Sriwijaya Air and Sky Aviation among others. In the past few years, however, the number of airlines providing flights to the eastern region has increased. Hence, the management of Express Air believed it was necessary to rejuvenate the brand with a new name, logo, tagline and design. Express Air then became Xpress Air, a low-cost domestic airline that offers premium quality service. The first step that the airline took to realize its ambition of offering premium economy flights was reconfiguring the seats in all its Boeing series. The airline reduced the original 120-seat capacity of its Boeing 737-200 to 110 seats, allowing more space for its passengers. The Dornier 368 aircraft was also modified to allow generous baggage storage, large overhead bin racks, and more spacious lavatories. In term of safety, the airline is now listed in Category 1 of the Indonesian Civil Aviation Authority, which means the airline has met the safety standard set by the authority. Moreover, Xpress Air has also followed the 3S+1C or Safety, Security, Service, and Compliance declaration that was signed by the ICAA and the Indonesian Government. Last but not least, to ensure its passengers’ satisfaction and comfort, every flight is served by friendly and attentive flight attendants, who will cater to the passengers’ needs. Complimentary refreshments are also served onboard. With its brand-new image, Xpress Air expanded its routes to include Indonesia’s western region. The airline has opened regular routes to major cities such as Padang in West Sumatra. In line with its vision and mission to embrace and connect all regions of Indonesia, the airline also launched a brand-new slogan: "Terbanglah Indonesiaku" or "Fly, My Indonesia". The tagline serves not only as an invitation to foreign and domestic travelers to explore Indonesia, but also as its own form of encouragement to keep improving and to become a reputable, recognized airline in the world. Nevertheless, the eastern region is still Xpress Air’s topmost priority. The cenderawasih — the bird-of-paradise native of Papua — is now the airline’s logo. Other than being the icon of Papua, the cenderawasih is often regarded as a symbol of gracefulness, maturity and luxury — the concepts that the airline always strives to identify with. The aircraft design also underwent a major change. Gold and brown splashed some color to the aircraft’s plain white background, while the airline’s new logo sat proudly on its tail. With the whole new concept and 12 aircraft in its fleet, Xpress Air was ready to fly passengers to new destinations, even those beyond the country. The new Xpress Air management then decided to place its headquarter in Makassar, South Sulawesi to make it its main hub for flights from the country’s western region to its eastern region, such as Papua, Maluku and their surrounding islands. Soon, the Makassar hub began to serve flights from Sulawesi to eight main destinations, which included Manokwari, Jayapura, Sorong, Ternate, Surabaya, Pontianak, Yogyakarta and Bandung. The response was great, with every flight reaching between 80 – 90 percent seat occupancy. The airline’s dream of going international came true in 2013 when Xpress Air launched a new route to Malaysia with its Boeing 737 units. The route connected Bandung, the capital city of West Java, with Kuching, the capital city of Sarawak. Kuching was chosen as the airline’s first international destination, because the city is a significant business, leisure and medical destination for Indonesians. Prior to the launch of this route, Indonesian passengers had to take a connecting flight from Kuala Lumpur to reach Kuching. Over time, Xpress Air has grown to become a reliable domestic airline in Indonesia. In 2014, it began to serve flights from Pontianak to Kuching, offering more convenience by providing direct flights for business, trade and leisure. Meanwhile, at home, it opened new Palembang – Lampung and Palembang – Pekanbaru routes. In 2016, the Xpress Air management discovered that a destination in the country’s western region might offer a big tourism potential. This new discovery then inspired it to launch a pioneer flight. The newly discovered destination was Anambas Islands, a cluster of small pristine islands in the province of Riau. The islands’ underwater scenery and beaches are so beautiful that CNN named it one of Asia's Top Five Tropical Islands. This beauty is now within reach, partly thanks to Xpress Air’s direct pioneer flight from Tanjung Pinang, the capital of Riau, to Matak Airport in Anambas. The airline serves this route using its Dornier units. The same year also saw the airline’s opening of a new international flight from Pekanbaru to Melaka in Malaysia. Served using the 32-seat Dornier aircraft, the airline flies this route four days a week. Domestically, the Bandung hub opened a new route to Jambi, while the Makassar hub opened routes to cities such as Malang in East Java, Denpasar in Bali and Kaimana in Papua. Today, Xpress Air has 13 aircraft in its fleet. The airline flies to 24 domestic and three international destinations, including Ambon, Bandung, Bau-Bau, Pontianak, Lampung, Gorontalo, Ternate, Fak-Fak, Manokwari, Luwuk, Labuha, Palembang, Pekanbaru, Melaka, Johor Bahru, and others. Xpress Air is planning to add three more aircraft units around the second quarter of the year — two to serve the eastern region and one to serve the western region. The airline is also expecting to open a new pioneer route to Matak and Jemaja Island as part of the Anambas Islands route. As for international flights, the airline's grandeur dream is to be able to establish new routes to India, China and Kuala Lumpur.

Contact Xpress Air

(621) 2940 7777

Xpress Air Office

Xpress Air
Gd. Annex, Graha Bumiputera Jl. Asia Afrika no. 141-149

Share

Google Plus Share Scroll Top