Mantra Pavilion Hotel Wagga Wagga

Great service

The photos on hotels did not reflect the condition of the accommodation, broken furniture and TV’s in the parking area, staff rude and unwelcoming and all left at5 on the day of checkin leaving other guests looking for keys. WIFI not working and no one to fix it.

Very nice hotel , perfect location. Close to shops, bars & Woolworths.

Good

When we walked into the room, it had a horrible smell and there was no way we could stay but to the staff's credit they found us another room straight away, no questions asked.

I liked everything about the mantra pavilion its clean & tidy customer service is really great the staff are really friendly and all the above

This stay was part of a longer trip. Driving back from Adelaide to Canberra, The last overnight leg on a family road trip. 2 AD and 2Ch. We booked the 2 Bedroom Suite, it looks exactly the same as the images, it is a reasonable layout, a little strange, but perfectly functional. Check in: was quick and simple, the staff were informative, professional, and helpful. ISSUES: We had a couple of issues with our room that made our stay uncomfortable. There is a sitting area, a mini kitchenette, the two bedrooms, toilet and tucked in with the toilet (like a secret room) is the shower. Room: There are seperate reverse cycle aircon units in each space, all are seriously outdated and are in need of replacing. Our room had one remote control for all three units. None of which worked particularly well. - The sitting area unit mounted towards the roof had a broken thermostat and was stuck on the coldest temperature. The fan function did not work. There was a loud, constant, and regular vibrating noise coming from the unit even when switched off (??), That noise could be heard from aircon unit inext door. -Microwave had been burnt out beforehand. We tried to use and the burnt smell was very offensive and could be smelled down the hall & next mornin. -There are no staff on site after 6 pm if there are any issues. The hotel in a great location there are plenty of choices for somewhere to eat within walking distance, and there is plenty of onsite parking. Recompense occurred.

Room was lovely. Beds were comfortable.

Very tired and smelly. Toilet had not been cleaned in ages. Curtains and furnishings were dirty. Had l known they allowed dogs in rooms would not have booked.

The room was spacious and relatively well equipped. However lighting for the kitchenette / dining area was extremely blunt, one switch for all lights: all or nothing. For the bedroom it was better but one of the lights did not function. The view was towards car parking. Most disappointing was the check-in, which was handled as 'after hours' even though we arrived at 7pm. We were not informed about this, and both the website and the notice at the front entry indicate 'after hours' starting at 9pm. Then we had to go through a lengthy identification process to receive the code for the keys to a side door that looked like an emergency exit. It didn't seem that there was any staff on site, and the dining area/bar were closed.

Centrally located, close to bars and shops which was perfect for a short stay. Very friendly and helpful staff made us and our dog feel right at home. A must for dog owners 😊

There was not mention of the Pet fee of $50 when you book the hotel. The main reason for using this hotel as it the only one that allows pets.. and makes the hotel price over $210 a night very expensive for Wagga

Na

Aircon pissed out water even while turned off, foul musty smell in the room when we got there.

Breakfast staff were very nice

Rooms were clean and tidy.

The room was very dated. Realized only on arrival that the room does not have a stovetop. Wasn’t easy to find this info while booking the hotel.

The room was filthy broken doors broken exhaust fans burnt carpet marks

Needs maintenance, room was shabby, paint missing and chips in door frames, gaps and marks on vinyl flooring, water pressure and plumbing terrible. Toilet leaking and didn’t flush well. There was a razor from the last person in our shower so not sure if the shower had been cleaned. Location was good and worker on the front desk was lovely and did what she could. Wouldn’t stay again. Not the way we wanted to finish our Christmas break with my elderly mother in law.

Dirty shower, mould in shower, pets in rooms