Novotel Brisbane Airport

Room is small but as expected, for our family of 4 of us just stay there for a couple of hours to get some sleep before our early morning flight. We pre-booked a transfer to airport and I told the staff that we will fly to HK via Sydney, but the driver was told by hotel to took us to international airport, and turns out we should be in domestic airport. We finally spent 30 mins more on getting to the right airport. This was a hiccup. Other than that the hotel is good, we didn't get our complimentary breakfast though. There is a big Outlet which is just few steps away and so we enjoyed a bit of shopping before we come back home.

Hotel整體上都不錯，靠近outlet及商場，只嫌房間比想像中少但乾淨，床褥太軟，對於某部份人仕不適合，廁所牆身及燈光都是白色，感覺像在醫院洗澡，價錢稍貴！

Bathroom door didn't close, told we had a complimentary breakfast when we check in, turned out we didn't. May have been lack of communication.

Perfect stay for an early morning flight. Breakfast was good. Not so impressed about paying xtra for carpark when there wasn’t actually a guest carpark available for us and had to park in a staff carpark.

Good place to stay near airport

Breakfast was great

Great location with everything going smoothly for our overnight stay prior to an early morning flight

Good

Very handy to airport

Lovely staff & food. Convenient location close by airport, Woolworths and DFS

Staff are friendly and very helpful. Good location with good access to the airport and the city.

Room: bedside light not working. Heating/air conditioning has alert saying filter system needs cleaning. Given windows can’t be opened, and that it’s an airport transit hotel, these systems should be cleaned for both circulation on the rooms & to prevent infections from unhygienic filters. I also went to the sauna. The wooden seat is broken. The ladle to pour water onto rocks was broken. The bucket for the water was cracked and empty. Location: excellent Luggage storage after check out: available Airport transfer: free bus 100m away Disappointing: can’t sit on pool deck after check out while waiting to go to airport. Was recommended the park behind the hotel which (not Novotel fault) is a big cigarette ash tray

Just a great experience and the service, they knew what they were talking about pleasant manners, just great you will be seeing me again

Staff were friendly & helpful.

I liked the comfort it gave me.

Comfortable and convenient for an early morning flight. Great staff, friendly and helpful.

Bedside light not working, no one available to fix it. Complimentary breakfast offered when we asked for compensation. When paying over $300 per night expect things to be working. Asked for receipt, they were unable to print one, was advised that it would be emailed, still not received 4 days later. Room was quite small, no shower cap or other basic toiletries that you would expect when paying so much.

quick and convenient for us to get to International airport vias your shuttle

Clean rooms and friendly staff. Great breakfast with all you would be looking for. Only upgrade I would like is USB-charging in the rooms so you don't need adapters if you are a traveller.

This was a very well equipped and clean hotel. It was perfect for a short stay before an early flight.