Novotel Geelong

Thank you for a great night

Location

No aircon during my stay.

Really nice place in great location. The air conditioning had broken down when we arrived which was fine as the weather was mild and we were offered the opportunity to cancel at no charge, I was surprised though with this in mind that I was still charged for parking.

Upon arrival at Novotel Geelong on Sunday, January 19, 2025 after a 16-hour flight from the US, we were notified upon check-in, that the air conditioning was not working and had not been working for several days. We were told we could cancel our reservation and receive a full refund, however, because we travelled so far and so long for a family funeral, we were in no condition to have to find a different hotel. We checked out Friday, January 24, 2025, and the air conditioning was never fixed. The only thing offered to us was free $40/day valet parking of our rental car. The service at the hotel was terrible. You have to request to have your room serviced by 9:30 pm the night before. They do not tell you this as you check-in. We happened to have seen it on a flyer that we were given that outlined the hotel restaurant, etc. When we did have our room serviced, they did not replace dirty glasses, take away dirty towels, provide additional toilet paper, restock tea/coffee, etc. When I gave the front desk clerk a list of items that we needed that would have been part of the room servicing we would expect, we were given the look of utter disappointment with our request. We have stayed at this hotel before, the last time being September 2022 and it was acceptable then. It has truly gone downhill since then.

Nice

We love the location and the view. Dust on bedside tables, air con not working (but we were informed before our trip). Staff were friendly and helpful.

Property were a bit dirty

Ocean views

All good

Great venue, everything you need within short walk. Restaurant was a little over priced and bar staff not very friendly.

Beautiful pro with easy access to beaches and all around Geelong

Good place to stay

The pool area was disgusting. In room dining service should be available until 10:30 pm not 8:30 pm. There should be cream available with the pancakes in the morning buffet breakfast. There should be a sliding door where the showers are in the rooms. Otherwise water goes everywhere when you have a shower. The view of the bay was lovely and the room layout was lovely. The staff were friendly. There should also be a spa in the pool area.

Nice hotel with great view. Close to lots of restaurants. Valet parking available.

Looking a bit tired but comfortable and great breakfast but a little overpriced..

Friendly staff. Great service. Highly recommended!!!

Amazing stay once again, the staff all go the extra effort to make you stay next level, I’ll be be back very soon

Should provide more parking options. Staff at check out was terrible.

Location location with a great view!