Rydges Canberra

On check in our room had a really bad odour. After goong down to reception, tje gentleman behind the counter firstly said there was nothing that could be done After arguing with him, he offered a room upgrade to a king with a sofa bed We were told, that we would have to pull the bed out. The room we had booked had two queens. As it was myself and my teen age daughter, all i wanted was a room with two beds. After another discussion, Eventually, tje manager came out and found the same room and out us in it. The shower was broken and the buffet breakfast was cold and it took 25mims for some items to be replenished.

Lovely, quiet, comfortable stay, parking is easy and reasonably priced, staff were all nice and friendly

Great location

Second time we have stayed at Rydges Canberra and we love it.

Fair

Lovely hotel, bed was comfortable, staff were excellent. Carpark is terrible, tiny spots (I drive a small sedan) and tight corners.

The hotel is in a great location and all of the staff we dealt with were friendly and helpful. Unfortunately this is where it ends. The housekeeping department let the hotel down significantly. Within minutes of checking into our room I called reception as I wasn’t confident the shower had been cleaned. There was dust pushed up into the corners of the shower and shower tiles did not look clean. I had to call reception off my mobile as there were no numbers on the phone. We were moved into another room and provided drinks vouchers. Unfortunately the next rooms shower wasn’t much better. The shower head is very powerful and floods almost half of the bathroom. The sink leaks slightly underneath. On day 2 after being out our room key stopped working & reception had our room under someone else’s name but were able to fix this. When we returned it was obvious housekeeping has been as the beds were made but the toilet & carpet were not clean and our hand soap was missing. I had to call twice before housekeeping came and vacuumed. I asked again for soap. While they vacuumed my family and I waited in the hallway dripping wet having returned from the pool. There is no mention of the room window overlooking the restaurant so if you want natural light in your room you risk no privacy as patrons at the restaurant waved at my kids when I first opened the curtains. The air conditioning vent hasn’t been cleaned and month and it does not cool very well.

Well maintained and centrally located.

Good location

Very average

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Disappointing due to the lack of cleanliness and maintenance of the rooms. No attention to detail, dirt, scum, hair, fingerprints and rubbish left behind from previous guests was not a pleasant first impression for our family. Furniture and room interior, air vents and fittings were worn, damaged and dirty. Spend some money on cleaning and repairs.

The hotel is average. The staff are worked to the bone. There is no staff to do breakfast and a person staying there jumped in to serve clients. What this should not happen. The rooms walls needs a paint. The breakfast is quite poor. Most hot dish’s are cold I wouldn’t stay again. It’s basic if that’s what your looking for.

Great staff. Everyone helpful and accommodating. The air conditioning in the room was noisy through the night. My biggest issue was the bedding. Two flat sheets covering a soiled duvet does not do it for me. Overall a good stay.

Top location for our needs in Canberra

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This hotel is well located for the Parliamentary circle, and parking (paid) is good. The staff were very friendly, but a number were inexperienced and so not as efficient as they may be (breakfast restaurant table clearing, for example). The fitout is nice, but overall the hotel could better maintained - door frames around the room were chipped, and at least two of the service plates on the breakfast buffet had big chips in them.

It is looking a bit tired and worn.

Having arrived from a late flight issue in Melbourne at 1.45am i was pleased to have a room waiting. My stay was short, as I was up at 7.00am and out of the Hotel around 8.00am. The room had everything that was needed. Thank you for accommodating my late arrival. (Early morning arrival)

Room was showing signs of poor renovations