Urban Apartments Melbourne on Elizabeth

Property is in a great location, very helpful front desk.

The only issue I had was the pots and pans, they seemed quite old and the previous people in that room did not clean them very well after use.

Very good

Fabulous place to stay. Great location, great price. Will definitely be returning agian and again.

Wifi unsatisfactory for this location

Check in was quick and easy with mobile key app. A real bonus as we arrived late at night and were able to go straight up to our room without having to faff about. The air con was not working properly which meant we couldn’t turn it off and it defaulted to being 22 degrees which meant I was freezing all the time. I would adjust it to higher so I wasn’t cold but it kept blowing all night which kept waking me up. And then would reset to 22 degrees

The air conditioning wasn’t working. Great location for all activities in the city. Would stay again

Air conditioner not working, but the fans in the room were enough.. great location & great facilities in the room

Great place for an overnight stay with friendly staff at checkin & checkout!

I had the most bad experience in my travel life, when arrived to the hotel at 8:10pm, to understand that at 8pm the reception closed and they simply canceled my 5 days reservation which I made a few months ago! Leaving me and my wife to find alternatives so late. Someone came to open only after more than an hour of begging and refusing. It is very sad to find tgis sort of behavior for customers

Great service, good appartments. Will be back.

Large spacious rooms.

I like the location and the spacious rooms. Will book again...... I did 7 days later ;-)

The property location is extremely convenient. It is at the central of busy area. Staff is very helpful and reminded me the check-in time is up to 8pm which I overlooked.

Great value for money. Reception staff very friendly and helpful. Room was perfect!

The property's location is handy, but after checking in we were told there wasn't any working airconditioning in the rooms, or the building. Someone had supposedly tried to repair it that morning, unsuccessfully. We should have been told of this before our arrival, so we could've made other plans. It was too late to do so by the time we arrived. It was a 38C day, and the one pedestal fan in our room was next to useless. Otherwise, in general, the room was okay, although the furniture was quite dated and basic - not like in the photos. Whatever our VIP bonus was supposed to be, we certainly weren't offered it. Wouldn't stay again, as the attitude of the management when I wrote to them was very uninterested. They were not ever going to offer any compensation. I'd highly advise not staying at Urban Apartments.

I am usually pretty critical when it comes to hotel stays, but I really enjoyed this overnight stay in the Melbourne CBD. I had to get the attention of staff to open the door and they are only there at certain times of the day, but they were very pleasant and helpful. The room was excellent. They admitted an issue with the central air conditioning, but they had something in place that was sufficient to deal with this. There were loads of amenities in the room, including a full kitchenette, washer/dryer combo machine, and supplies for both. They also suppplied some snacks for the stay and plenty of towels. The only issues I had were with the sink in the bathroom as it was spitting some water at me at times, a loose toilet seat (which was quickly remedied by tightening the screw underneath), and the soap rack in the shower as it was loose. The shower could do with some a minor modernizing, but it was still in great condition. It was an excellent stay in as central a location as possible within Melbourne.

Air con wasn’t working for the duration of our stay (with < 30° temperatures) and we were not told before our arrival. We were given a fan that did not work well as a substitute and offered a small refund which took 5 days to be processed. The windows were also locked so we had no ventilation. The receptionist dressed unprofessionally in a crop top and we saw her stop mid check-in to reply to a text on her mobile phone. The phone in the room was also broken so we could not contact reception.

Was not a great stay. Only positive was the location. Air con was not working and we were not notified until we arrived. We were advised by other residents that the air con had not been working for the last two weeks. Room was extremely hot and uncomfortable for the night. We were then only offered a $40 refund which was insulting and was not enough compensation for an uncomfortable stay

No air conditioning Need to compensated Staff were apologetic sippplied fan Monday will be 40 fan may not cool it