Das Innsbruck

Three months ago I ve made reservation and i asked good view the only thing that’s important for us and they answered me that I will have that because of the category of the room I paid 982 € for 4 nights Monday to Friday 10-14 February They called me on Wednesday to change me the room on Thursday This is ridiculous The only view was a wall of a building I had room on second floor Room 217

This is a fantastic hotel in the heart of old town Innsbruck, perfect location and first class accommodation and services we really couldn't fault it. Breakfast is plentiful and something for everyone, bar area is lovely, pool and sauna were just fab and staff are friendly and welcoming and can't do enough for you. Despite booking an economy room it far exceeded expectations for size and comfort with so many fantastic details that made it just that bit more special than the average hotel. Really impressed with our stay. Spotlessly clean with amazing facilities we found this hotel exceptional value for money and would highly recommend.

Z

This hotel was FANTASTIC. Perfectly centrally located for all of my wandering around Christmas markets. Just a beautiful property with great amenities and staff. Breakfast was also great!

Limit to 6pm for children using pool supposedly to have ‘quiet’ time for adults later! If you attend later despite having children that are well trained swimmers to do some laps even if you don’t make any noise you will be told off even if the pool becomes a hot tub for rowdy and half drunk adults who are very noisy and cancel any notion of calmness. Multiple staff consecutively will tell you off that you have broken the ‘rules’ and despite acknowledging that the situation is far away from being a quiet and relaxing environment that ‘they have to accommodate the wishes of all guests’. Staff do not speak well English and are rude. There is no one at breakfast reception to guide you at a table and explain the breakfast process. The waiters tell you to sit wherever you can find and the when you sit down they ask you ‘coffee americano or espresso’ although there is an inclusive menu with a full selection of drinks such as hot chocolate, macchiato and others, omelettes and fried eggs, waffles and pancakes etc. additionally to the buffet. On checkout (Christmas Eve) reception did not even wish ‘Merry Christmas’. The advantage is hotel is in a perfect place with walkable easy distance to old town (literally one minute). Parking is across road in a public car park with no lift therefore prepare to carry heavy luggage with no space for drop off outside reception without blocking the road. Hotel is clean with very good selection of food for breakfast and very warm and cosy feel.

Very friendly staff & nice modern room with underfloor heating in the bathroom. Comfortable beds & no noise at night. On the minus side, no room service available on our 1st night due to a 'private function' and the second night ( a Friday) we were told at 6pm the restaurant was full & therefore no room service again. We expressed our dissatisfaction & were given our food. I would expect any four star hotel to have available room service regardless of external functions or restaurant bookings. Finally one small point - the corridors seemed constantly littered with cleaning trolleys mops and hoovers - often with wires left training on the floor. This is not nice to look at and dangerous for guests many of whom are elderly.

Lovely hotel with friendly, helpful staff and great location for Christmas markets.

Great location. Pool well heated. Nice property

The hotel is lovely and a location that can’t be beat. I was able to walk from train station with a light bag for a two night stay. My room didn’t have a view of the mountains but the upside was it was quiet, comfortable and very clean. Breakfast was vast and superb. And front desk staff can recommend places to eat as well. Highly recommend this hotel.

We came for the Christmas Markets. It was in a perfect location. Steps from The Golden Roof, shopping and in the middle of the market action. The staff was wonderful and helpful. The rooms were modern, fun and clean with some cool features like a sitting swing. Breakfast was also great with lots of options. The view when you walk out the front doors is stunning with the homes and alps greeting you.

Perfect stay at this hotel

A real gem! 5 stars! My room was huge, central to old town, beautiful views. Indoor pool and spa were great!!

Great Breakfast, Great location, nice pool spa area. They clean the room everyday! Rare in Europe these days.

Great location in the old town. Food in restaurant was excellent, breakfast very good too. The downstairs Spa was nice although the pool was quite small but did enjoy the golden tiling. Loved the big swing chair in the bedroom and the mountain light fitting was awesome!

King suite was very roomy, big fridge with large freezer, stove with good dishes. Bed very comfortable, lots of pillows. Huge bathroom.

After all disappointing on other hotels around this trip this hotel was a 5 star plus. Perfect location right outside Alstadt. Public paid parking is just 200 feet away from the hotel. Good and spacious room. Breakfast was good but not great since takes forever to get the cappuccino but all other services were great.

The stay at Das Innsbruck was exceptional. The hotel is centrally located and the lobby, bar and restaurant are lovely. The variety of foods at breakfast is wonderful from sweet and delicious breads and pastries to savory eggs, meats, cheeses and fruits. The spa facilities are excellent and provides a respite after a long day walking and hiking. Our air conditioner was not working well the first evening and the staff made sure to send someone the next morning to have it fixed.

Great location and very nice rooms. Staff very friendly and helpful.

It was great, we've stayed here before so we knew what to expect

Excellent facilities including pool, sauna and wellness centre. On site parking. Excellent breakfast. Efficient and courteous staff.