Hotel Mercure Salzburg City

Helpful staff

Mercure Salzburg City is a great hotel and I would stay again. The staff are super friendly, the hotel is well located (only 12 - 15 mins leisurely walk from the Makartsteg Bridge that crosses the Salzach), the rooms are spacious and clean, and the beds comfortable. The only disappointment was that the complementary bottles of water (2) in the fridge are not replaced each morning. So regardless of a single or multiple night stay, you get the two bottles. That doesn't make sense. If I book one night, I get the same as someone staying longer? Mercure management team: if you are going to provide water (which I really appreciated), then please make it consistent and fair. If I had known, I'd have bought water on my way back to the hotel on the second night. Buying your water at reception costs more than 3x the price in Spar!

Not a great hotel. The staff don’t want to be there. The hotel was loud. The whole stay was pretty irritating. I would not stay here again

Great place

Great location close to the train station, Mirabel gardens and hop on hop off bus in walking distance. We ate in the restaurant every night, meals were well priced and amazing.The staff were a great help with our questions. Thank you Toth for the great service you provided in the restaurant, you must try the Wien as schnitzel!

Bathroom was dirty mouldy shower. Very outdated. Carpets stained Wall marked and in need of paint. Air conditioning was not working

The staff was courteous and helpful.

The carpet in the room was really old, it needs to be upgraded.

Carpets are worn. Decor is hotel marketing. Bathrooms were full of mildew. This place needs a complete overhaul.

Lovely room, and great front of house service. But the two members of staff in the bar (1x male and 1x female) we found to be rude, particularly the guy who i needed to complain about. Because of the way we were treated we would not stay here again

The Mercure hotel in Salzburg was a great value choice for staying in a location that was convenient to get into the city centre and explore the Christmas markets and city attractions. Just about 10 minutes walk from the main train station and with a bus stop only 2 minutes away, you can get around the city and local area with ease. Much of Salzburg is easily walkable. The hotel is in a quiet residential area, the rooms are modern and comfortable and there are dining options on site, but these were expensive so we used the many cafes and restaurants in the city.

The location of the property is excellent and the breakfasts are especially good.

The stay was excellent and the breakfast was very good even including lactose free milk...

Mercure in Salzburg is in a quiet neighborhood not far from the central station. Double bed was firm but comfy. Bathroom was fine with large enough shower although i don't know why there was a towel bar in front of the sink. Breakfast buffet ay 24 euros was a little high although selection was good. I'd definitely stay there again if i return to Salzburg.

Staff were very friendly and professional. The room was clean, spacious and comfortable. There were tea and coffee making facilities in the room as well as a safe. The hotel is situated in the New Town with the Old Town a 15 minute walk away. The walk does take you past many shops and eateries and is very pleasant.

The pictures did not look like the hotel. For the price, there was nothing special about it. Breakfast was good.

Worst experience. No customer service. No wifi in our room. Not confortable.

Needs upgrades, new sinks and carpet.

Nice and clean hotel. Staff were welcoming and accommodating. Very short walk to central station.

Good quiet area of town. 10 min walk to old town. 5 mins to Trains Friendly staff. Clean and neat hotel