InterContinental Hotels BAKU by IHG, an IHG Hotel

shower didn’t drain, reported it and still not fixed, next day, same unt we demanded another room, then they fixed it. Didn’t clean the room unless We went and asked. coffee and tea wasn’t replenished etc.

Front desk people dont know how to greet guest they are very rude . I checked in arnd 9:30-10 pm .No bell boy was available to assist with luggage we were having 4-5 big bags have to carry them to room. We asked for water in room after waiting for 2 hrs when we called again we were informed new water bottle will be provided only while house keeping will make the room next day. I never had such bad service experience in any IHG Hotels.

Very nice hotel. Especially the management

Excellent location. Everythings nearby. Hotel was nice and clean and staff was helpful. Would recommend.

Stately property in ideal location for touring Baku's top attractions. Hotel is small enough that the staff get to know you. The in-hotel dining serves an excellent breakfast and lunch. Rooms are quite small and a bit outdated.

I liked everything at the hotel, the food, swimming pool, and is very well located close to the seaside area.

Excellent locution.You can walk to most popular attractions. Very safe. Metro station is right around the corner for other attractions. Like new hotel built 3 years ago. Room was very clean comfortable with down pillows and comforter. Good mini bar. Excellent breakfast buffet. Nice spa with lap pool, good water temperature. Sauna and Turkish bath. Jalil at the front desk was very helpful. Would stay again.

The hotel is amazing! Service, staff, room, location.

amazing

The hotel is very good. The staff is very friendly and helpful specially Mohammed and Narjez.

They did not welcome us , they refused to check us in , and they refused to refund our money and at the check us in time they treated us in a bad way and un respectively , I don’t advice any body to book in this hotel

It was very clean new and comfortable

Perfect hotel new and modern

Sono stata nel hotel 4 notti per un viaggio di lavoro, ho avuto modo di assaggiare i piatti del ristorante e della loro SPA, mi porto a casa una bella impressione del personale, sempre gentile e servizievole. Non mi è piaciuto il fatto la mia camera ha avuto più problemi e disfunzioni, appena arrivata non si apriva la porta, poi l’aria condizionata non funzionava, poi un problema con cattivi odori che uscivano dal bagno, dopo un paio di segnalazioni il personale ha sistemato tutto però per essere un hotel per un certo target mi aspettavo un livello un po’ più alto. Per la prossima volta suggerisco semplicemente di cambiare camera per evitar mal contenti, da parecchio fastidio continuare a segnalare malfunzionamenti

Başka Intercontinental otelinde kalmış biri olarak, bu 3 yıl önce açılmış otelin iyileştirmesi gereken yanları olduğunu düşünüyorum. Nazik ve gayretli personelleri olduğunu önceden belirteyim. Konum olarak da şehir içinde en iyi konumlardan birine ait. Fakat, temizlik konusunda biraz daha iyi bir çalışma yapmaları gerekiyor. Özellikle kahve makinesi ve cam bardakların üzerinde toz vardı. Yerde bayan saçı olduğunu fark ettim. İyi süpürülmemiş izlenimini verdi.

The lack of balcony in the rooms is a disadvantage. In addition, the noise of the vehicles passing by the road are heard from my room. The rest was good.

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