Mulia Hotel

Room are very clean. Friendly staff.

Clean and nice staff. Near airport. The room is big

Close to the airport, shopping Times Square. I like the area it very quiet.

Very comfortable and clean staff very helpful and pleasant location good transfers a great advantage restaurant very good a few details to be addressed to bathroom facilities shower tap needs to be changed to a hand shower

30/12/2017 Best advice is DON"T STAY THERE , the room (319) was far worse than any backpackers we have ever stayed in. White towels were thread bear and GREY. Bottom of bath/shower was dirty and handbasin plug didn"t work. TV was old, bulky 1970"s and difficult to view. Pool surroundings old and DIRTY, couldnt bring myself to have a swim NO GUEST"S COMPUTER IN LOBBY & WI FI WAS POOR Difficult to do on line boarding passes It's an Airport hotel, we arrived at 12.30 am tired and a little hungry. We couldn't get any milk or ice, no room service and only ONE drinking glass in entire room for two people. Time Square, shopping centre is a short distance away, however shuttle delivers you there only every 2 hours and picks you up every 2 hours Round trip 4 hours; too long if you have only a stop over $5.00 p/p each way any other time, yet they go past it on way to and from the Airport. WE question why you have it advertised on Hotels.com !!! Staff were very friendly and obviously embarassed by their management; we felt sorry for them

Overall it was a rather pleasant stay. The Hotel itself is old, about 20 years or so with the interior design to compliment that. Staff were pleasant and were always helpful for any queries that was asked. The room interior was also just as old and pleasant however, the bed was old and creaky (which meant every movement while on the bed was complimented by a creak). The tv itself was old even though on the paper printing, the TV was LCD but what we got was the old school CRT tv that has hardly any channels to go through. Internet so far was quite good, at least until a large group of users (clients) stayed as well. That's where the internet crashed and was not usable for the whole night. Food wise, can be improved in terms of choice for the buffet breakfast and most importantly, kept warm. Coffee was nice and thick. Tables were cleaned up as soon as possible and food replenished fast. Still a pleasant hotel to stay in with needs met at every possible corner.

Came back here for a return stay. Comfortable and spacious room for a twin share. As a Muslim, I was very grateful for the provision of the prayer mat and Quran. Facilities are basic, but its the friendly staff that made the stay better. Pool was nice, Spa was nice, with a variety of treatment available. Shuttle service to Times Hotel are available at fixed frequency, and u can approach the friendly receptionist for taxi booking to take u elsewhere in Brunei. Only complaint is that some of the towels for the guests, are quite "dark"in colour. I think new towels are to be purchased sooner rather than later. Overall, a good stay in Orchid Garden.

The hotel does not get five stars from me because everywhere is at least five miles away with taxis not too cheap. The hotel,offers a shuttle to a not very exciting Mall, otherwise pick the hotel up and move it to where the action (?) is and it would rate four stars in my book. The information in the book in our room was not accurate...many things had been cancelled like the In hotel travel agent and the times and places of the shuttle which failed to go there. I did book a shuttle to meet me at the airport but although the shuttle turned up it was not to meet me and my friend. The reception staff were very helpful and friendly but one of them didn't know what was going on and always had to refer to someone else before I got any answers. Breakfast fine and pool okay.

The staffs are very friendly and helpful. The room is not very new. But not bad at all. Good price and they have free airport shuttle also free shopping center shuttle as well. Not disappointed.

too many youth were there 250 noise no respect no security walk around

The room was fine. The food at the restaurant was very limited to Brunei taste... no Western options were available - very disappointing!

Build in 1999 and not a thing has been touched in any way ever since. So today old style and worn out. But originally a nice hotel. Wifi was better than expected.

Will not stay in this hotel.again. it was very poor condition. No transport and taxi service is quite expensive. Nothing to do in this area

Had amazing stay at the hotel but the hotel looks tired now and needs refurbishment

Carpet in the room has a noticeable (200mm) wearing tear, furnishing and bathroom are worn and dated. Towels are off white. Equipments such as TV, DVD player, Hair Dryer are not plugged in and requiring adaptor which the room doesnt have. Security safe in the room were locked and requested a couple times for it to be opened, but was never done. Staffs are pleasant and courteous but not 4 star service, needs training. There are only 40 taxis in Brunei as everyone has a car, need to know taxi driver number or make use of the Hotel Shuttle which is cheaper by half. Airport to this hotel by taxi was BND$20, $5 by hotel shuttle to airport...obviously robbed by taxi as new comer. Hotel to ICC by taxi was $10, by hotel shuttle $5. Hotel to Central Shopping Centre by hotel shuttle was $10. Hotel has free shuttle at nominated time, hourly.

it was a shame the hotel was run down, it would have been a beautiful place in it's time. The shuttle services they offered was great and very helpful considering Brunie is not really tourist frendly which offers no transport. The food was very good and staff very polite

Clean , close and comfortable. Good for a transit stop with close access to airport and city if required. Food adequate but a bit dull. Staff curtious .

The breakfast has a variety food. Sumptuous food.

Friendly staff, Good hotel for a transit stop. The shuttle service was very good to get into city and shops. Nice food in the restaurant and room service

Facilities were unusable as we are women and every day except 2 days per week are men only days. You can't use the facilities if you are a woman and unfortunate enough to arrive on a mens only day. Alternatively if you are a man and arrive on womans day you can't use the facilities. Also there is a free bus to town that was inflexible when we asked to be picked up 10 mins later despite us being the only ones using the bus.