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Sofia Balkan Palace
Hotels
8.4
/10
Very Good
949 reviews
What Guests Say About Their Stay
Daniel
10.0
/ 10
In old Soviet era building but very modern and elegant room design. Quiet with very good windows. Very good breakfast
Jonathan
10.0
/ 10
Stayed there a few times very central and an excellent hotel - good value for money
PETER
10.0
/ 10
This is a great hotel. The staf are so nice &
The rooms are big and very nice.
I would recommend this hotel & will stay again .
In the Area
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5 Sveta Nedelya Square, Sofia-Grad, Bulgaria, 1000
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in Sofia Balkan Palace
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What's around Sofia Balkan Palace
5 Sveta Nedelya Square, Sofia-Grad, Bulgaria, 1000
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Discover More About Sofia Balkan Palace
Location
Staying at Sofia Balkan Palace is a good choice when you are visiting Sofia.
About Sofia Balkan Palace
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sofia Balkan Palace exclusively for you.
Sofia Balkan Palace is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Sofia Balkan Palace.
All facilities in Sofia Balkan Palace
Others
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Hotel Services
- Laundry service
- Tours
- Wedding service
- Luggage storage
- 24-hour Receptionist
- Concierge
Business Facilities
- Meeting facilities
- Conference room
- Conference center
- Business center
- Conference rooms
Things to Do
- Shops
- Garden
- Shops
General
- Parking
- Ballroom
- Parking (surcharge)
Nearby Facilities
- Souvenir shop
- Hair salon
- ATM/Banking
Food and Drinks
- Bar
- Breakfast
Connectivity
- LAN Internet
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Sofia Balkan Palace
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for full breakfast: approximately EUR 23.00 per person
- Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
- Airport shuttle fee per child: EUR 30 (one-way), (from 1 to 12 years old)
- Self parking fee: EUR 31.00 per day
- Pet fee: EUR 30 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: EUR 59.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: EUR 50 per person, per night
- A tax is imposed by the city: EUR 1.53 per person, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, mobile payments, and cash
- Mobile payment options include: Google Pay and Apple Pay
- This property uses a grey water recycling system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 15
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sofia Balkan Palace | 241 |
Number of floors in Sofia Balkan Palace | 6 |
Another facilities in Sofia Balkan Palace | Others, Coffee shop, Smoke-free area, Safety deposit box, Laundry service |
Frequently asked questions about Sofia Balkan Palace
What are available facilities at Sofia Balkan Palace?
There are top facilites at Sofia Balkan Palace such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sofia Balkan Palace?
The standard check-in time at Sofia Balkan Palace is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Sofia Balkan Palace provide breakfast?
Yes, Sofia Balkan Palace provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sofia Balkan Palace?
Sofia Balkan Palace has a 5.0-star rating.
How many floors does Sofia Balkan Palace have?
Sofia Balkan Palace has 6.
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More Reviews from Other Guests in Sofia Balkan Palace
Overall Ratings & Reviews Sofia Balkan Palace
Traveloka (1)
Other sources (948)
8.4
Very Good
From 948 reviews
Cleanliness
8.2
Room Comfort
8.4
Location
10.0
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveller Reviews Sofia Balkan Palace
Number of reviews per page
20
40
Top reviews
Atanas
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Great location in city center
yoel
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
I’m truly sorry to rate this hotel only three stars, but I cannot give a higher score after staying three days and having to sleep with a fan in my room because the AC was not working properly. I reported the issue to the front desk three times, yet nothing was done. It was clear they were aware of the problem, as a cheap fan was already in the room upon my arrival, which did not match the comfort level of the rest of the accommodations. Aside from that, the hotel itself is gorgeous, and the location is perfect. The room appeared to have been recently renovated—spacious, with an excellent view, beautiful décor, modern style, high-quality linens, excellent toiletries, and top-notch amenities. It was fantastic. Improving the minibar temperature would be a welcome upgrade. The service was also first-class—everything you would expect from a five-star hotel. Unfortunately, the failure to resolve a guest’s issue prevents me from giving the rating this property could have easily earned.
Read More
Konstantin
Leisure Family
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The hotel itself is great. Room configuration, size and amenities were amazing. However, the room was extremely dirty, housekeeping was poor. Concierge services could not be reached, housekeeping didn’t bother to check that the body wash was running put, floor was filthy, could have been at least vacuumed and cleaned. Overall, the issue with the hotel is the poor management / if there was good management and sufficient supervision, this would be a great place to stay, considering the luxury level and the top location. Unbelievable also that in the morning during checkout there was nobody to help with my luggage, as the shifts were changing so the girl behind the counter just nodded. At the price point I pay, this means that usually the customer is wealthy and knows what he wants, so the management and guest services offered was not acceptable. I don’t think I will ever stay again there; which is pity due to the location and history of the place. Next time it will be either Radisson or Intercontinental. I recommend to look elsewhere if you Re considering to book this hotel
Read More
Katsiaryna
Leisure Family
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The hotel is beautiful, but AC didn’t work properly… it was crazy hot . No matter how I was lowering the temperature to low, it stayed on 25 C … the room 309 AC needs to be fixed
Nevena
Leisure
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The room was not clean. In fact someone had drawn a smiley face in the dust above the tv. It also seemed that the sheets had not been changed as there was fit and debris under the made comforter.
Daniel
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Cool building where
marcin
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
nice but no swimming pool
Daniel
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
In old Soviet era building but very modern and elegant room design. Quiet with very good windows. Very good breakfast
Patricia
4.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Taxi drop off was a long walk on uneven surfaces. Lobby was very nice. Help at restaurant was bad. Server was very rude. Made us feel like we were bothering him by entering to have lunch. Wine bottle that we ordered had turned sour. Probibsky due to poor storage. Hotel room was akward with different level and hard to understand lighting. No fan in bathroom. Fitness was mediocre.
Read More
Jonathan
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Stayed there a few times very central and an excellent hotel - good value for money
RASHIDA
Business
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
good
E
Business with Partner
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Le personnel est la clé du succès de cet endroit
Subhash
Business Family
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Parking not convenient as out sourced
Viktor
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Fantastic, very luxurious.
anthonyE
Leisure
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Great stay
Jeff
Business
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Good hotel with great dining and shopping option
Zoran
Leisure with Children
2.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
N/
Desislava
4.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Not a 5 star hotel for sure. Cleanliness is bad, bedsheets changed only if you ask. Towels not changed, floors not mopped, dusty all over.
The location is convenient.
Anna
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Wonderful staff, great breakfast, & beautiful room. Highly recommended!
Muhammad
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
As expected
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Sofia Balkan Palace
Traveloka (1)
Other sources (948)
8.4
Very Good
From 948 reviews
Cleanliness
8.2
Room Comfort
8.4
Location
10.0
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveller Reviews Sofia Balkan Palace
Number of reviews per page
20
40
Top reviews
Atanas
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Great location in city center
yoel
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
I’m truly sorry to rate this hotel only three stars, but I cannot give a higher score after staying three days and having to sleep with a fan in my room because the AC was not working properly. I reported the issue to the front desk three times, yet nothing was done. It was clear they were aware of the problem, as a cheap fan was already in the room upon my arrival, which did not match the comfort level of the rest of the accommodations. Aside from that, the hotel itself is gorgeous, and the location is perfect. The room appeared to have been recently renovated—spacious, with an excellent view, beautiful décor, modern style, high-quality linens, excellent toiletries, and top-notch amenities. It was fantastic. Improving the minibar temperature would be a welcome upgrade. The service was also first-class—everything you would expect from a five-star hotel. Unfortunately, the failure to resolve a guest’s issue prevents me from giving the rating this property could have easily earned.
Read More
Konstantin
Leisure Family
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The hotel itself is great. Room configuration, size and amenities were amazing. However, the room was extremely dirty, housekeeping was poor. Concierge services could not be reached, housekeeping didn’t bother to check that the body wash was running put, floor was filthy, could have been at least vacuumed and cleaned. Overall, the issue with the hotel is the poor management / if there was good management and sufficient supervision, this would be a great place to stay, considering the luxury level and the top location. Unbelievable also that in the morning during checkout there was nobody to help with my luggage, as the shifts were changing so the girl behind the counter just nodded. At the price point I pay, this means that usually the customer is wealthy and knows what he wants, so the management and guest services offered was not acceptable. I don’t think I will ever stay again there; which is pity due to the location and history of the place. Next time it will be either Radisson or Intercontinental. I recommend to look elsewhere if you Re considering to book this hotel
Read More
Katsiaryna
Leisure Family
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The hotel is beautiful, but AC didn’t work properly… it was crazy hot . No matter how I was lowering the temperature to low, it stayed on 25 C … the room 309 AC needs to be fixed
Nevena
Leisure
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The room was not clean. In fact someone had drawn a smiley face in the dust above the tv. It also seemed that the sheets had not been changed as there was fit and debris under the made comforter.
Daniel
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Cool building where
marcin
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
nice but no swimming pool
Daniel
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
In old Soviet era building but very modern and elegant room design. Quiet with very good windows. Very good breakfast
Patricia
4.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Taxi drop off was a long walk on uneven surfaces. Lobby was very nice. Help at restaurant was bad. Server was very rude. Made us feel like we were bothering him by entering to have lunch. Wine bottle that we ordered had turned sour. Probibsky due to poor storage. Hotel room was akward with different level and hard to understand lighting. No fan in bathroom. Fitness was mediocre.
Read More
Jonathan
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Stayed there a few times very central and an excellent hotel - good value for money
RASHIDA
Business
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
good
E
Business with Partner
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Le personnel est la clé du succès de cet endroit
Subhash
Business Family
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Parking not convenient as out sourced
Viktor
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Fantastic, very luxurious.
anthonyE
Leisure
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Great stay
Jeff
Business
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Good hotel with great dining and shopping option
Zoran
Leisure with Children
2.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
N/
Desislava
4.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Not a 5 star hotel for sure. Cleanliness is bad, bedsheets changed only if you ask. Towels not changed, floors not mopped, dusty all over.
The location is convenient.
Anna
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Wonderful staff, great breakfast, & beautiful room. Highly recommended!
Muhammad
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
As expected
Number of reviews per page
20
40