You Eng Hotel

We did not get the room we booked. One of the mattresses in our room was 5 inches thick and very hard. I found a drug paraphernalia bag with crack or meth, glass pipes etc. in the chest of drawers. We brought the bag to the front desk for them to deal with and to not be accused of drug possession and use leading to legal troubles. Someone's personal items were still in closet and dressing table and are still there now as I write this. The tv remote had to be replaced. There was no remote for the climate control. Our check in host worked very hard and was able to get the remotes for us and in woorking order. She was very pleasant and accommodating. We had to go into the stairwell to use internet from one of the other rooms on our floor. We were patient the next day hoping the hotel would fix things for us thinking it was busy because it's the weekend. They did not. Sunday morning we asked to be moved to the room we booked but they declined. There are 3 rooms per floor and 8 floors in Hanoi Shining Hotel. We were informed by another host 1 room on each floor was like ours. They could not change our room because they were booked by someone else. We watched many guests check out on Sunday and we are to check out on Tuesday (4 nights total). Our substandard room was not cleaned after our first night. The receptionist informed us that they did not have a key because the tenant of our room was in south Vietnam on business.and they did not have another. The cleaner a key today.

Clean...good amenities in room..

Great value! Good place to stay in proximity of the airport. It has a nice garden on the rooftop and a restaurant within the building where you can order breakfast - with good coffee!

I got a room smell of cigarettes smell the whole duration of my stay. I need a non smoking room !

Apparently they had NO coffee of any sort. A kettle but no cups or tee/coffee

Great services and very friendly staffs.

Older hotel. Rooms are old but okay for one night. Convenient since it’s close to the airport. Provides complimentary airport drop off.

Short stay to catch next flight. Not a clean or comfortable place to stay for the price it charge.

I only spend a day at this property so I didn’t get to explore much but the room was clean and decent.

It’s okay

THANKS FOR YOR SERVICES

I missed not having coffee and a coffee maker, no functioning phone and not enough bar soap

Only positive thing is the proximity to the airport. Loud pet birds in the lobby, old and very worn rooms, no hand soap, little to no toilet paper, rock hard bed and a weird light in the top center of the room that wouldn’t turn off. Also extremely noisy at night.

Great and very clean. On future I ll come here and rebook I lol definitely recommend to my friends

The karaoke going to midnight it to loud.theroom was very nice a hot shower and good service.

Wifi is not stable , need to improve

First I was scare to book this hotel according to the reviews but I take a chance because it near the airport. The staffs for check in and out was very polite and the room is clean too.

Great place to stay if you have a layover. Across the street from the airport. Some nice little restaurants in the area. Only real downside was no hot water in the shower

I just like as it was close to the airport but i didn't like the staff service. The hotel was not a little bit as expected.

Nice Place right by the airport, nice restaurant also