Chateau Nova Yellowknife

Rooms were great, staff were friendly. Restaurant was good (other than not being open all the time). Close by a paved walking trail around the lake which was very nice. The only thing I didn’t like was that I asked for a late checkout due to a late flight and was told it would cost $100, which seemed very overpriced. But I would definitely stay here again as I think it’s probably the best option in Yellowknife.

Arrived in the middle of the night and checked in. Sleep was interrupted by street people making loud noises outside the hotel. Saw a lot of garbage scattered around the hotel. Went to the gym and there was no water in the water fountain. Asked cleaner for more water and he provided another water bottle for the fountain. He then proceeded with cleaning the gym but stopped after having cleaned maybe 20% of the floor. The room service did not lock our room door TWICE during our stay. The deadbolt was engaged and EVERYONE could enter our suite. We informed management after the first occurrence but it still happened again. The second visit to the gym a different staff member was cleaning. The water cooler was empty again but he ignored me mentioning that more water was needed. While talking on his phone he continued continued cleaning the gym facility by grabbing a toilet bowl brush and sprinkled water drops on the rubber floor after he came from the bathroom. Absolutely disgusting. Prior to this incident we had dinner the night before in the lounge advertising specials that we ordered but we were invoiced the regular price. Having mentioned this to our waiter he mentioned that his supervisor would have to change that but he wasn’t in. To top this off the entire parking lot was a construction site during our stay. The entire lot was getting paved during our stay

The bathroom not cleaned properly. A lot of hair laying about . On the bath tub and wall . The bathroom floor and sink

Enjoyed our stay. People were friendly and helpful.

I accidentally left behind on my night table a pair of gold hoop earrings, and I've been trying since my return to get word from the hotel staff as to whether they have been found. I've made several phone calls and left messages. I've had zero response. Very disappointing! Even if my earrings have not been found, the courtesy of a reply would have been a comfort.

We were able to experience both the suite and hotel facilities. Both were great.

It was fine

Hallways were often dirty, outside around the suites building had piles of open garbage. However the room was clean, staff were always pleasant and friendly, sauna was very nice.

We were pleased with our stay. Room was comfortable. Convenient to old town and airport. Taxis were prompt. Food was not fancy but met our expectations. Staff were attentive.

Enjoyed having a kitchen

A wonderful place to stay!

Really clean rooms, quiet, friendly service.

Quiet hotel, clean room, friendly service, good restaurant.

Everything was good

Great property in the area, staff are always wonderful.

Great communication with the property.

Clean rooms, friendly service and it has a good restaurant

Property rooms were very clean, while common areas could have been cleaner (however, once mentioned to staff, cleanliness improved immediately).

Awesome stay other then bathroom drain, is very slow

It's easy to get around downtown Yellowknife if you don't have a vehicle . Staff are all so nice , beds are comfortable we no