Chateau Nova Yellowknife

Housekeeping was over-worked. On day 3, they did not get to my room until almost 18:00 at which point they only offered clean towels. This morning - before checking out at 09:00 - housekeeping was already trying to get into the room to clean it.

P

Walls are getting thin and needs room service

The hotel accommodations and staff were good. TV services have been reduced since our last visit. You are presented with a very dated version of satellite TV with only a handful of channels actually available. Noise transfers easily from hotel rooms above.

Seems like there might be ongoing construction.

Excellent facility closed to the airport. We arrived late at night but the shuttle bus was waiting for us. Check-in process was done rapidly by extremely professional staff.

Great stay

Yea sure(:

Great hotel with restaurant on site. Close to downtown.

Room is newly renovated, spacious, modern and clean. Bed is comfortable. Shuttle bus is great. Good location. Walking distance to downtown. I will recommend to family and friends.

Everything was good

Would be great if water was offered in the rooms considering how expensive one nights stay is

This is my go to place for YK! Highly Reccomend!

I was on the third floor so its nice and quiet.

I liked the option to do your own laundry whether you stay in the regular hotel or stay in the suites.

Great service, excellent hospitality

Hotel was very clean and the staff very friendly. Location was great and easy to walk into the centre of town.

The Hotel was very quiet, great location, and friendly staff.

great staff all around

I appreciated the suite but it was next door to the housekeeping closet and the housekeepers were very noisy slamming cabinets, banging things and crashing their carts on the doorway. I was awakened several mornings. The walls and ceilings are very thin. You can hear people walking and dropping, moving things. We had a citywide blackout that happened appx 1pm and lasted fir several hours It came back on around dinnertime to only go out again. It was cold and totally black. The hotel offered no flashlights or dinner snacks. They did offer a few snacks at the first nlackout after guests complaining. The second was in the middle of dinner. They wouldnt even serve wine and bill to your room later, let alone offer something to eat. The next day, business as usual. You would think they'd offer complimentary breakfast since most guests couldnt get out to eat. Most hotels offer a city guide and tv guide for guests. They did not. Didnt know there was a delivery pizza place until we saw one being delivered. No courtesy coffee or water. This place was very rural and without a car or taxi, you really didnt have a way of knowing what was walkable. The desk staff didnt offer any information. The heated sauna was broken and tge steam room and showers were dirty without towels. The lobby wasnt cleaned. Peoples empty drinks laying around. The carpet not vaccumed. The activity brochure rack out of date with minimum variety. The shuttle driver at 5am had no words for the guests. Just rude.