Comfort Inn Sault Ste. Marie - Canada

The room was clean and nice enough, bed was comfortable and the TV worked. The heating unit was a little wonky and smelled musty when I turned the heat on. Halls were cold and smelled a bit like tobacco smoke. Also, people need to know that there is not an elevator to the second floor.

Took 20 minutes to check in. One person ahead of me. Clerk was answering every phone call while letting the customers in front of her wait. Additional staff needed to eliminate such excessive wait times

Stayed for a night in August. I was really surprised by the check in service. I understand that you need to show your ID when asked but I was shocked when I overheard that they would only accept specific kinds, they would not accept health cards, Indian Status Cards (plastic kind, even though it is government processed). I have a Quebec driver’s licence without my photo, it says it is valid without photo but it wasn’t accepted, I thought I would be screwed since I only had a health card and an Indian Status Card, the plastic one, but my health card was accepted. I had booked through hotels.com, and I knew I wouldn’t be reimbursed and so I was really nervous, but they accepted my health card. The check in had a very long line, and some people were turned away because they didn’t have the proper ID. There were many frustrated and angry people waiting. Like I said, I was really surprised, I have never stayed at a hotel where specific kinds of IDs were not accepted. I found this to be really strict. I would say the check in service was professional, but they were also rude. Checking out wasn’t quite as different. No warm hello or farewell. Air conditioner was really loud in the room and barely cooled the room. It’s a great area to stay, I’ll give it that but I would definitely not stay here again.

Overall it was a nice stay. Hotel was clean and located well. Breakfast was included, which is very good, but the quality and quantity was lacking..

We had a large room but our friend’s rooms were small. The breakfast area was small and the breakfast was ok. The location was central to shopping and dinning.

Nicely located with dining options close by,breakfast was included,nothing fancy but nice to have,staff was super friendly, would definitely stay here again when visiting family

Junior Baseball Tournament Labour Day Weekend ! All staff fantastic! Mimi, exceptional Joe( husband in service ) a superb support person..... par excellance ! Housekeepers truly hardworking and concientious..... hotel deserves much higher rating.

Great value for the money. Love that you can park outside your room eliminating lugging suitcases around.

Clean, and comfortable. Breakfast had a good selection of hot and cold items.

Nice place to stay

We showed up with a reservation and were told they did not have a room for us. More than that, the receptionist was incredibly rude about the whole thing, insisting that because we booked through a 3rd party website (Expedia/ Hotels.com) it was our problem to sort out. Worst customer service from a hotel ever.

Place was comfortable beds were comfortable service was great

Friendly staff, busy neighbourhood but unexpectedly quiet considering.

Water from shower head is more like dripping than flowing. Experienced this in this hotel and next one I stopped in. So must be some water saving policy. My usual hotel chain was sold out in both places so did not have a choice. Will be avoiding this chain if possible

The hotel is three-star, but for customers coming from USA, it is somewhat overpriced.

On conveniently located

Assez propre mais chambre très petites. T’es bien pour une nuitée mais pas pour un séjour prolongé

The rug was dirty and stained . The walls needed repaitr and paint . The bathroom door stuck and had to be forced open from the outside . The tub tile needed to be cleaned an regrouted The bed was vey comfortable housekeeping did the best they could to clean . We had to go elsewhere for beakfast at 7:30 as the breakfast room did not open . I feel i should get somekind of refund for being the worst hotel on our trip .

Best bed I’ve ever slept in

Great customer service