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Empire Suites
Hotels
6.2
/10
Pleasant
511 reviews
What Guests Say About Their Stay
Mari
10.0
/ 10
All staff was great except for house keeping.
The first time they came to clean our room noticed there was a few yellow stains and a green stain, told front desk about it twice and they just reused the same dirty stained blanket. Then I went to front desk and requested house keeping give me a fresh blanket and all the house keeping did was "rotate" the blanket not change it out for a fresh clean one.
Maria
10.0
/ 10
The ac was not on so at nights we would sweat so muchhh and no windows. But pretty centric and we only party all day so we were not in the hotel much but yeah I guess in winter season would be fine
In the Area
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1606 Rue Saint-Hubert, Downtown Montréal, Montréal, Québec, Canada, H2L 3Z3
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Empire Suites
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What's around Empire Suites
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1606 Rue Saint-Hubert, Downtown Montréal, Montréal, Québec, Canada, H2L 3Z3
Discover More About Empire Suites
Location
Empire Suites is located in area / city Le Plateau-Mont-Royal.
About Empire Suites
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Empire Suites is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Empire Suites is the right place to stay.
All facilities in Empire Suites
Others
Hotel Services
- Laundry service
- Tours
- Luggage storage
- Multilingual staff
- 24-hour Receptionist
- Concierge
General
- Banquet
- Microwave (shared)
- Fireplace in lobby
- Parking (surcharge)
Public Facilities
- Others
- Smoke-free area
- Safety deposit box
- Elevator
Business Facilities
- Conference room
- Business center
- Conference rooms
- Computer station
Food and Drinks
- Breakfast
- Cantonese breakfast
Things to Do
- Library
Connectivity
- Free WiFi
Nearby Facilities
- ATM/Banking
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Empire Suites
Important Note
- Self parking fee: CAD 30 per day (in/out privileges)
- Rollaway bed fee: CAD 40.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of CAD 250 will be collected before check-in.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 16:00 - Before 11:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Empire Suites | 75 |
Another facilities in Empire Suites | Laundry service, Tours, Luggage storage, Multilingual staff, 24-hour Receptionist |
Frequently asked question in Empire Suites
What are available facilities at Empire Suites?
There are top facilites at Empire Suites such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Empire Suites?
The standard check-in time at Empire Suites is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Empire Suites provide breakfast?
Yes, Empire Suites provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Empire Suites
Traveloka (1)
Other sources (511)
6.2
Pleasant
From 511 reviews
Cleanliness
6.8
Room Comfort
6.6
Service and Facilites
6.4
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Traveler Reviews Empire Suites
Number of reviews per page
20
40
Top reviews
Sunita
Leisure with Friends
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
this was the worst experience at a hotel i ever had.
check in took over an hour.
don’t be fooled by the pictures of the rooms online and the renovated lobby because my room looked nothing like the pictures.
the pillows weren’t even standard RECTANGULAR pillows, they were squares.
the room had a horrible odour.
the bed was either sunken in in the middle or just straight up broken.
the room was OLD.
when i asked for a room move, they said they wouldn’t do nothing and i could just leave.
when i asked for a refund or some kind of compensation, they said no AND THEM tried to claim that there was evidence of smoking in the room WHEN I DID NOT. we smoked OUTSIDE the building, we did not violate any policies about smoking in the room. if the smell of smoke or weed was lingering on our clothes, that’s not our fault and does not mean we smoked in the room. so now they want to keep my $250 security deposit.
this is such a HORRIBLE place. the staff is RUDE and just disappointed all around. NEVER EVER STAYING HERE AGAIN AND I SUGGEST YOU ALL DONT EITHER.
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Aashna
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
A
Verified traveler
Friends and Family
2.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
I am writing to let future guests aware that this hotel has broken thermostats in many of the kingsize bed rooms. I experience one night of hell in freezing temperatures (-21 outside with windchill) and the room was close to zero degrees- you could see your breath it was that cold.
I complained to front desk but they said they could not switch my room as they were full. They offered a second blanket that was wet… I had to try to sleep in full clothes, hat, mitts, winter coat… it is illegal to sell rooms without heat and to top it off - they would not refund me for the night. Told me to write hotels.com which I did, but nobody got back to me about this dire health & safety concern.
Many guests did not speak french or english as their first language so I fear many more were suffering from the lack of working heat. This oroperty needs to be inspected for Building Code and Health & Safety violations. (didn’t help there were gunshot holes in the front window either)
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Jasdeep
Leisure Family
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
There was no heating in the room changed the room twice me and my wife actually got sick the corridors were more warm then the room i even complained so many times at the reception but the guy in the night said he can just change rooms at 1 am after confirming the hotel staff did not even award us 1 hour extra for checkout as we slept late with runny noses and headache instead they were like we can transfer your stuff to another guest suite and i was like no its fine you want us to leave we will.
The bathroom was nice but the tiles were so cold and the pot was even so cold i didnt even take a dump in there
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Pierre
4.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Pictures are misleading, we were pretty disappointed by the general appearance of the hotel. The room was clean. The breakfast wasn't good at all.
Ahmad Zia
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Nice
Ishaq
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Great location, great staff and great rooms
James
2.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Unfriendly staff, again no name tags on the employees at the front desk.
Japun
4.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The staff didn’t seem to care . They were too slow and made us wait too much and the room wasn’t ready until after our checkin time. Overall , it was below average. Will not be coming back to this hotel.also, the parking was too expensive.
Marco
Leisure
4.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
When I arrived, the Lady told me my reservation was cancelled, my surprise!!! I checked all over on Expedia and I didn't had any notification. After few minutes of searching my reservation went from cancelled to "I can't find it"??? I asked her to look into her pile of printed paper and check if my reservation is there. She told me no need it won't be there. After waiting 1 hour and looking started to look for and other accomodation. Suddenly she told me that she earlier, mixte réservation and give my reservation to someone else. Ask her to give me the other person's room. For I don't know what reason why but she told me no can't do that and a manager is looking at something for me. After 1h15 of waiting I final got a room.. why lying to a client we went from cancelled to I mixte up reservation???
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hector
Leisure
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The noise in the room was pretty bad and the food was pretty bad
Verified traveler
Friends and Family
2.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
the website said there is a business center with computers but there was no computers available for guest.
Vishwas
4.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
No Drinking water, even when offered to pay extra..
No tooth brush..
Limited parking..
Dirty towels..
Dirty bead sheets..
Worst soap in the washroom I ever used..
Sina
Business and Leisure with Friends
4.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
check in time was like an hour.
There is no toothbrush and fridge in room.
Heating system was poor.
Uwemera
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Nice
Kush Kumar
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Good place visit
Hatem
Business
2.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Le seul point positif, c’est la fille à l’accueil en arrivant. Elle est super gentille.
En arrivant dans ma chambre, la chambre est extrêmement chaude.
Le lit est inconfortable et j’ai l’impression que je suis entrain de dormir sur des draps superposés.
A minuit, il y’a qq1 qui a cogné sur ma porte. J’ai pensé que c’est par erreur. Mais la personne a insisté. En utilisant l’œil magique, c’était deux personnes que je connais pas.
Le matin, la fille ne parle ps français quasiment (oui je parle anglais parfaitement, mais c’est Québec ici)
Le déjeuner c’est un vrai désastre. Choix très limité; pancake n’est pas bien cuit et n’est pas mangeable. Croissants sec, pas de café, pas grand choix de cereal.
Bref, je ne recommande pas
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Mahdi
2.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Bed bugs found in a guest bed! 45 minutes wait at check in
Petronille
2.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Poor
Mari
Leisure Family
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
All staff was great except for house keeping.
The first time they came to clean our room noticed there was a few yellow stains and a green stain, told front desk about it twice and they just reused the same dirty stained blanket. Then I went to front desk and requested house keeping give me a fresh blanket and all the house keeping did was "rotate" the blanket not change it out for a fresh clean one.
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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