Fairmont Empress

Hotels
9.0
/10
Exceptional
1,737 reviews

What Guests Say About Their Stay

Ginny
10.0
/ 10
Top service. Top location for walkability. Great bus tour to Butchart Gardens right outside the Empress. When you travel to Victoria, there is no better place to stay!
Derrick
10.0
/ 10
Everything was perfect! Location, food, drinks, friendly staff. Definitely recommend!!
Stephen
10.0
/ 10
Love the Empress. Went there on our honeymoon and just revisited for our 20th anniversary. Obviously updated a few years ago so we were pleasantly surprised. Even nicer than we remembered and the staff as always is top notch. Can’t wait to stay there again.
In the Area
See Map
721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5

Main Facilities

See more
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Fairmont Empress is a hotel in a good neighborhood, which is located at Capital Regional District. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
See more
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Fairmont Empress

Discover More Places
721 Government St, Capital Regional District, British Columbia, Canada, V8W1W5
Others Fairmont Empress
Others 2 Fairmont Empress

Discover More About Fairmont Empress

Location


Fairmont Empress is a hotel in a good neighborhood, which is located at Capital Regional District.

About Fairmont Empress

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Fairmont Empress exclusively for you.

Get precious and unforgettable moment during your stay at Fairmont Empress.

All facilities in Fairmont Empress

Others Fairmont Empress
Others

Things to Do

  • Hot tub
  • Indoor pool
  • Picnic area
  • Garden
  • Shops
  • Shops
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Ballroom
  • Terrace
  • Smoking area
  • Parking (surcharge)

Business Facilities

  • Conference center
  • Business center
  • Meeting rooms
  • Conference rooms
  • Conference room

Public Facilities

  • Others
  • Coffee/tea in lobby
  • Restaurant
  • Safety deposit box

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Souvenir shop

Food and Drinks

  • Bar
  • Breakfast

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Shuttle Service

  • Ferry terminal shuttle (surcharge)
  • Cruise shuttle (surcharge)

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Fairmont Empress

Important Note
  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses solar energy, plus a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Hotel only accepts guests with minimum age of 19

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 16:00 - Before 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Fairmont Empress
431
Number of floors in Fairmont Empress
8
Another facilities in Fairmont Empress
Hot tub, Indoor pool, Picnic area, Garden, Shops

Frequently asked question in Fairmont Empress

What are available facilities at Fairmont Empress?
There are top facilites at Fairmont Empress such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Empress?
The standard check-in time at Fairmont Empress is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Fairmont Empress provide breakfast?
Yes, Fairmont Empress provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Fairmont Empress

9.0
Exceptional
From 1,737 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Fairmont Empress

Number of reviews per page
20
40
Top reviews
Donald
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A OK
Divya
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

So Beautiful property . I would love to stay here again Thank you
Darren
icon-Business with Friends
Business with Friends
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful hotel, amazing history and architecture. However the stay is only as enjoyable as the customer service experience. I'm extremely disappointed with the customer service experience. It was the worst customer service I have ever had at any hotel and I stay in Fairmont hotels about 25 nights a year. I had tried emailing the hotel to modify my bookings prior to the stay, I never received any responses. I called and was told upon arrival they would be happy to assist me. When I arrived and approached front desk services I was told it was too late to modify my bookings. I needed to cancel one room completely and they would not cancel it for me, even when explaining I was told I would be able modify the booking upon arrival by a representative. We ended up paying full price for a room that no one checked into with no form of compensation. Hotel staff apologized and said sorry there was nothing they could do. I would recommend visiting this hotel and experiencing it, however due to the customer service I would encourage you to stay elsewhere.
Read More
Julia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The entire experience was superb.
Cindy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel staff were amazing. Hotel itself was clean and beautiful.
edy
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel is iconic but older facilities prevent it from offering more modern amenities. Overall experience was positive
Rachel
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our stay was
Jason
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Sean
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Was an amazing stay except that no one told us of the nightly parking fee:/
Rajender
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Fairmont was so royal and so central to everything
Ginny
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Top service. Top location for walkability. Great bus tour to Butchart Gardens right outside the Empress. When you travel to Victoria, there is no better place to stay!
Derrick
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was perfect! Location, food, drinks, friendly staff. Definitely recommend!!
Stephen
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Love the Empress. Went there on our honeymoon and just revisited for our 20th anniversary. Obviously updated a few years ago so we were pleasantly surprised. Even nicer than we remembered and the staff as always is top notch. Can’t wait to stay there again.
Nilana
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Lovely historic hotel. Beautiful everywhere inside and out. Great location. Staff were amazing.
Danielle
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

absolutely beautiful hotel - gorgeous gold lounge! didn't want to leave . Only wish we had a bathtub in our room .
Meghan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

From the moment you arrive the staff at the fairmont make you feel so welcome! The Gold Club service takes it to the next level. Highly recommend.
Julie
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Absolutely wonderful. Will come again. Highly recommended.
judy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

All staff!! We had an amazing experience.
Stephen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We will return to the Empress. Outstanding staff and facilities. Worth the price!
Mely
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Its amazing friendly staff the check in front desk is smooth and fast our room is ready as we arrive .
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Fairmont Empress

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.